preview

Marketing Management 14th Ed Kotler Test Bank Chapter 2

Decent Essays

Marketing Management, 14e (Kotler/Keller)
Chapter 2 Developing Marketing Strategies and Plans

1) The task of any business is to ________.
A) create customer needs
B) differentiate in terms of cost of production
C) deliver customer value at a profit
D) reduce competition
E) communicate similar value as provided by competitors
Answer: C
Page Ref: 33
Objective: 1
Difficulty: Easy

2) What is the traditional view of marketing?
A) Firms should just focus on production because if the products are good then they will automatically sell.
B) Firms should just focus on production and selling because marketing occurs as a part of the selling process.
C) Firms should have a proper marketing team that can increase consumers' …show more content…

A) planning
B) implementation
C) controlling
D) organizing
E) analyzing
Answer: C
Page Ref: 37
Objective: 2
AACSB: Analytic skills
Difficulty: Moderate

11) The ________ in the value chain cover the sequence of bringing materials into the business (inbound logistics), converting them into final products (operations), shipping out final products (outbound logistics), marketing them (marketing and sales), and servicing them (service).
A) operations processes
B) manufacturing processes
C) primary activities
D) secondary activities
E) tertiary activities
Answer: C
Page Ref: 34
Objective: 1
Difficulty: Easy

12) Michael Porter's value chain would identify which of the following as a support activity?
A) shipping out final products
B) marketing products
C) procurement
D) servicing products
E) operations
Answer: C
Page Ref: 34
Objective: 1
AACSB: Analytic skills
Difficulty: Easy

13) Which of the following can be considered a primary activity in the value chain process?
A) procurement
B) human resource management
C) technology development
D) inbound logistics
E) firm infrastructure
Answer: D
Page Ref: 34
Objective: 1
AACSB: Analytic skills
Difficulty: Easy

14) The fulfillment management process includes all the activities in ________.
A) gathering and acting upon information about the market
B)

Get Access