Marketing Management, 14e (Kotler/Keller)
Chapter 2 Developing Marketing Strategies and Plans
1) The task of any business is to ________.
A) create customer needs
B) differentiate in terms of cost of production
C) deliver customer value at a profit
D) reduce competition
E) communicate similar value as provided by competitors
Answer: C
Page Ref: 33
Objective: 1
Difficulty: Easy
2) What is the traditional view of marketing?
A) Firms should just focus on production because if the products are good then they will automatically sell.
B) Firms should just focus on production and selling because marketing occurs as a part of the selling process.
C) Firms should have a proper marketing team that can increase consumers'
…show more content…
A) planning
B) implementation
C) controlling
D) organizing
E) analyzing
Answer: C
Page Ref: 37
Objective: 2
AACSB: Analytic skills
Difficulty: Moderate
11) The ________ in the value chain cover the sequence of bringing materials into the business (inbound logistics), converting them into final products (operations), shipping out final products (outbound logistics), marketing them (marketing and sales), and servicing them (service).
A) operations processes
B) manufacturing processes
C) primary activities
D) secondary activities
E) tertiary activities
Answer: C
Page Ref: 34
Objective: 1
Difficulty: Easy
12) Michael Porter's value chain would identify which of the following as a support activity?
A) shipping out final products
B) marketing products
C) procurement
D) servicing products
E) operations
Answer: C
Page Ref: 34
Objective: 1
AACSB: Analytic skills
Difficulty: Easy
13) Which of the following can be considered a primary activity in the value chain process?
A) procurement
B) human resource management
C) technology development
D) inbound logistics
E) firm infrastructure
Answer: D
Page Ref: 34
Objective: 1
AACSB: Analytic skills
Difficulty: Easy
14) The fulfillment management process includes all the activities in ________.
A) gathering and acting upon information about the market
B)
A. If selling on low price, what is the implication for decisions you will make on spending (Advertising, PR, Branding, Channel Support, Quality, Efficiency, etc.)?
b. How does the mission relate to the type of products the company sells? (1-3
Figure 3 describes the functional activities to be performed in a supermarket, such as Hy-Vee and figure 4 expands the functional activities into core processes.
3.) If the companies sales are down, people that work for the company would suffer.
j.Explain and justify which of these your business may use when marketing their product or service (one of the businesses products/services you have explained within task d).
Which of the following is not one of the variables used by customers to evaluate
The value chain, made by Michael Porter, is really important to see how a company structure is created. The value chain is constituted by two parts: support activities (firm infrastructure, human resource management, technology development, procurement) and primary activities (inbound logistic, operations, outbound logistic, marketing and sales, service). (Johnson et al. 2011, p.97-99)
z. P2) High profits are the signal that consumers want more of the output of the industry.
3. The marketing strategy of company is not so convincing because they can extend their product range with good
The basic principle in defining the value chain, according to Michael Porter (Porter, 1985), is that the activities include a variety of disaggregations from the below three perspectives. First, they have different economics, implying that these activities are functioning in different segments of the market. Second, even though the economics differentiation is not that evident, isolated activities should have a potential impact for it. Third, value-adding activities have significant input scale.
a. What should the management of Sports Products Inc. pursue as its overriding goal? Why?
4.Given the 4 areas of the company, choose some supply chain processes and suggest appropriate performance metrics.
a. How can the company's value-chain activities be better linked to create value for the
b. Revamping the firm’s overall value chain to eliminate or bypass some cost-producing activities altogether
A value chain is nothing but a set of activities that a firm operates to deliver a much valuable and quality product or services in the market. The term comes from Business management and was firstly coined by Mr. Michael Porter in his best seller.