Chapter 1 Marketing in Today’s Economy
Exercise 1.1 CarsDirect http://www.carsdirect.com
1. Explore the CarsDirect website, including pricing a vehicle of your choice. How successful is CarsDirect in reducing the hassles associated with buying an automobile?
2. Does the design of the CarsDirect website convey confidence and trust in the car buying process? How has CarsDirect answered consumers’ concerns over the lack of a human element in their marketspace?
Exercise 1.2 Daytona 500 http://www.daytonainternationalspeedway.com
1. What is the product offered by the Daytona International Speedway and the Daytona 500? How does the Daytona 500 create and deliver customer satisfaction through the five types of utility?
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What services does FedEx provide that would assist firms in their distribution and supply chain efforts?
2. Why would a firm turn to FedEx Supply Chain Services rather than perform its own supply chain activities?
Exercise 6.2 Golf Discount http://www.golfdiscount.com
1. What pricing strategies does Golf Discount use? Which strategies are likely to be the most effective for novice golfers?
2. In what ways does the Golf Discount website illustrate the shifting balance of power to consumers?
Exercise 6.3 SAP http://www.sap.com
1. What are the key benefits of implementing a supply chain solution such as SAP?
2. What are the likely challenges in implementing a supply chain solution?
Exercise 6.4 Zoo Atlanta http://www.zooatlanta.org
1. Who are the zoo’s customers? How does Zoo Atlanta communicate with each target customer group?
2. Based on the information contained on its website, how does Zoo Atlanta use each element of the integrated marketing communications mix?
Chapter 7 Branding and Positioning
Exercise 7.1 Procter & Gamble http://www.pg.com/en_US/brands/all_brands.shtml
1. Review the U.S. product categories and brands offered by Procter & Gamble. How many of these brands are currently in your household? Which brands do you believe enjoy the highest brand loyalty? Why?
2. Which of the brands
Each part of the facility has it’s own distinct attitude. There’s a golf simulation section where customers can choose between 9 different upscale courses. They even sit in a clubhouse-like section when waiting for their next shot. The entire operation of the golf simulator is so successful it is necessary for the customer to make a tee time 1 to 2 days in advance.
Market dominance, growing market, technology, and globalization are enabling factors for both companies. In a more specific approach, FedEx’s enabling factors are their adaptation to modernization, being able to really take an advantage of technology. Also, their more
This report is designed with two purposes. The first is to provide golf courses with options to help increase the number of golfers they bring in and retain. By increasing their participation levels courses will see a marked increase in the profits they are able to generate. Secondly this report will supply individuals unfamiliar with golf a look inside the game and what is being done to improve it.
Buying a car is a sometimes long and complicated process, it is important to use proper websites to help with decision making. My boss needs my help comparing websites that will best help him pick the best deal. I have researched and investigated each website and narrowed options based on the vehicle he would like to purchase, which is a 2005 Toyota Prius because they are compact and great on gas he has heard.
Unfortunately, the golf industry is out of balance with the number of courses (supply) outweighing the number of golfers looking to play a round of golf (demand). Course owners struggle to attract rounds. In order to stay competitive in today’s market, you need to have differentiators that set you apart from your competitors. This module enhances the golfer’s experience at those courses that have it and they have a decided advantage over the competition with all other things being equal. If you are looking to attract more rounds, use the Golfer Experience Module to make the round more enjoyable resulting in more rounds and revenue.
They directly target the intangible benefits associated with becoming a zoo member as well as draw on human emotions, to extract an emotive response which will result in purchasing a membership. In relation to experiential customer value, Zoo Victoria specifically targets the emotional value to generate sales. Everyone enjoys a visit to the zoo with the ability to see and interact with animals, which is evident by the reviews on the Zoo Victoria social media pages, and this brings a sense of happiness and a heart-warming experience. Also, the social benefits associated with a zoo membership as visiting the zoo generally involves spending time multiple families and the opportunity to meet new people who are also passionate about the animals. It is in human nature to enjoy nature and the wildlife and on the official Zoo website, the pictures used are more influential as it is portrayed as the animals are personally speaking and reaching out to you not the Zoo
FedEx is one of the most revered and trusted brands in the world of supply chain accommodations. The FedEx family of companies provides total shipping solutions and information accommodations to customers ecumenical. To the customer, the FedEx brand stands for a company that plenarily and plenarily, positively lives up to its promises. The rudimentary aim of the organization is to distribute a world class customer experience to their customers so that their adhesion grows and they are far less liable to jeopardize endeavoring another carrier. A world class experience transpires when caring, dedicated people secure/ascertain of they distribute quality and engender a sense of feeling of being thoroughly sure in the mind of the
3. Improvement in information dissemination by means of media that increasingly drove consumers to discounters
Federal Express (FedEx), founded in 1971, handles countless packaging requests. In order for them to remain competitive they customize their website FedEx.com to field questions received by customers on a daily basis. FedEx has reduced costs by almost $2.00 per incoming call by using the website. Customers are able to speak with a Customer Representative if questions cannot easily get answered on the website. Using the FedEx website instead of the call center FedEx has saved an estimated 1.34 billion dollars a year.
These are their daily volumes for those services. FedEx has many service areas. They service over 220 countries, territories and every single address in the U.S. FedEx tends to make more than 6 million package tracking requests daily. This is an outstanding number for a company dealing with packaging and locator with tracking numbers. Their express facility has 1,057 stations, and 10 air hubs. While their ground services has 32 hubs and over 500 pickup/delivery terminals. Freight has approximately 355 service centers and nearly 2,000 office locations. Despite all their services FedEx has a mission. Their mission is to produce outstanding financial returns for their shareowners. However, all customer requirements will be met while providing high value logistics, transportation and related business through operating companies. According to FedEx website, “FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers” (About FedEx). Safety is their number one concerns and first considerations in all operations. However, all their corporate activities will be conducted according to the highest ethical and professional standards. FedEx values their people, service, innovation, integrity, responsibility, and most of all loyalty. This company strategy consists of three levels; compete collectively, operate independently, and manage collectively. These strategies will help the company accomplish their goals. Standing, as
Apply the information in the article to explain to Jason the necessary details for making a buying decision. 1. Introduction
Offer the GolfLogix system as a differentiating value-added feature to your customers over your competitors
FedEx Corporation (FedEx), incorporated on October 2, 1997, provides a portfolio of transportation, e-commerce and business services under the FedEx brand. The company offers its services through companies constituting four business segments: FedEx Express, FedEx Ground, FedEx Freight and FedEx Services. FedEx Express offers a range of domestic and international shipping services for delivery of packages and freight. FedEx Ground provides business and residential money-back guaranteed ground package delivery services. FedEx Freight offers less-than-truckload (LTL) freight services. FedEx Services provides FedEx’s
The threat of new entrants realistically competing with FedEx is very low and “this is due in large part to the huge costs associated with entering the delivery market on a wide scale” (strategic report). The investment that would be needed to obtain the appropriate “levels of planes and vehicles combined with building up the necessary infrastructure is mind boggling” (strategic report). Besides, it is essential to address the barrier that another firm would confront as the Federal Aviation administration and air routes/landing rights. The
Benefits: Increased flexibility of the customers to quickly adapt to market changes. Significant reduction in warehousing related costs as the processes are outsourced to Fedex while ensuring security and privacy.