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McDonald’s The Dollar and Up Menu A burger costs more than $ 1 now.

Good Essays

McDonald’s is the leading global food service retailer with 1.8 million employees who serve 69 million people in 118 countries each day; from more than 34,000 local restaurants, 80% of which are franchised. ("Getting to know," 2013)
I. Establish a sense of urgency
McDonalds is facing a financial crisis The Dollar Menu is no longer producing the desired outcomes; providing a drawn for customers and profits for the franchise. The Dollar Menu itself had little opportunity to generate profits directly (6 cents per burger), but the indirect sales of higher profit generating items by customers once they were enticed into the store by the Dollar Menu was the means of generating profits. (Ransom, 2009) Inflation, recession, and several other …show more content…

The change to the Dollar and Up Menu was supported by the solid outstanding customer service practices already in place. Using the established successful programs the employees’ easily adjusted to the new processes to prepare, sell, and deliver the new products. A change in which products are offered is nothing new to McDonalds, they constantly improve their product selection and have extensive experience in transitioning from one product to another with is regularly demonstrated by the sessional offerings and product updates. Promotions were the key to this successful transition. Not only will the customers need to be aware of the change to drive sales but the promotions also focused on the increase in price being related to an increase in variety and quality of products being offered on the specially menu.
IV. Communicating that vision Both internal and external promotions of the new Dollar and up Menu were necessary. The employees, franchise owners, and suppliers all need to be aware and convinced that this change would benefit them. Establishing with suppliers their benefit of increased sales and income can be communicated during regular meetings. Along with the suppliers, franchise owners would be shown the benefit of changing the products and cost points, this increase would address their ongoing concerns about low profits. The most

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