Miscommunication In The Medical Field: A Case Study

Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.

Interdepartmental communication and medical errors have both been proven as causes of harm to patients in health care settings. When there are gaps in communications between nurses changing shifts or patient transitions from one department to another, medical errors can occur and cause harm to patients. Even though there has been improvement in recognition of these problems and actions taken to reduce communication gaps and medical errors, there still needs to be more work, especially in individual facilities.

Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.

On many occasions, I have seen situations in which effective communication involving the professional healthcare team played a vital role in the positive outcome of patient care. On the other hand, there have been miscommunication between the healthcare team resulting in situations that could have been tragic to the patient.

Belaboring the point she returned again and explained that her job was to protect her staff. I found this statement unprofessional in so far as staff not the patient was their primary concern

There is absolutely a connection between errors in health care and misinformation. It is not uncommon after a root-cause-analysis has been performed to determine that some sort of miscommunication has occurred to cause or contribute to an error. Therefore, I agree that health care information systems should strive to reduce or eliminate the potential for miscommunication.

One example of poor patient-provider communication is not having the patient understand exactly what they are having done whether it be an exam, procedure, or even surgery. Communication is key when you are talking to a patient, the patient should know exactly what the proccess is before any exam or procedure. For example if a patient comes in for a transabdominal ultrasound they have to drink 32 oz of water before hand so there bladder is full. If the provider does not tell the patient before hand and they come in with an empty bladder than this could delay the exam for an hour to two hours. Patients should have an understanding of what they are having done and what they need to do for any type of exam or procdure so it doesnt delay the department.

Throughout the Resident Care Conference, our team demonstrated effective communication techniques such as simplicity, active listening and eye contact. First, Simplicity of words is using general words or choosing words to make it easier to understand (Kozier , et al, 2014 ) . For example, during the IPE event, instead of using medical words, health care professionals choose words that simple words like: difficulty in swallowing instead of using the word "dysphagia". Simplicity of words are making easier for the client to easily understand the information that the health care team is trying to explain. Second, active listening is paying attention to what is the client and/or family member is telling to the health care team regards to the client's health concern.

I was on my way out to lunch when she stepped in but from what I could hear on the other side of the curtain she was very nervous and scared about the blood draw. I left the lab confident that my colleague would do an exceptional job as always with making our patient feel at ease. As I returned from lunch, I could hear the same patient on the other side of the curtain telling our phlebotomist that she was extremely terrified of needles. My colleague had done everything that she could to make this an easier process for our patient, but even then she was not quite ready to start. My colleague and I knew that this is when our teamwork skills would come in handy, before I could settle back into the lab, I quickly jumped over to the other side of the curtain to help assist my colleague in comforting our nervous patient. The patient was almost in tears and breathing heavily as she held her ice pack against her chest and sat down reclined in our phleb chair. In attempt to distract her and make her feel more comfortable I turned our computer monitor to face her and offered to play a cute animals video for her on YouTube. She giggled but was more than happy to give it a shot; as we played the video, she asked me to grab her hand and talk to her. I sat there comforting her and letting her know that she was doing a great job rest assuring her that everything was going to be okay. As I held her hand and chatted

This case involves suspect George Luna being arrested for public intoxication. Luna had defecated/urinated, was unable to stand on his own without assistance, a slurred speech, watery eyes, an a strong odor of an alcoholic beverage emitting from his person. Luna was arrested and transported to HMH, where he was cited for PC 647(f) - Public Intoxication, citation #C462884 with a court date of 03/01/18. Luna was later released from HMH once he was medically cleared.

This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.

Nursing is the profession or practice of providing care for the sick and infirm . ("Nursing | Define Nursing at Dictionary.com," n.d.) Miscommunication is a failure to communicate adequately. ("Miscommunication | Define Miscommunication at Dictionary.com," n.d.)

From this article, we can know that a girl who was stricken by severe abdominal pain wanted to go hospital and called an ambulance, but the ambulance has been delayed for some reason. She wanted to get downstairs so she could wave down the ambulance. She leaned against her car but when she was hit by a sudden severe pain she collapsed on the edge of the footpath. Most people saw her and just walked past and made comments. A couple of them made disparaging comments. They might think that I am a drunk or homeless person. Luckily, someone did stop and ask if she was all right, and a woman stayed with her till the ambulance arrived. The author appeal that if we see some people collapses on street, we can check they're okay. Don’t assume the person

I am attempting to remember a time that I was placed in a situation were miscommunication affected my professional work. I am having a hard time recalling a situation that stands out to me. I once had to email a professorial once regarding myself and the lady on the email thought I was being mad rude and suggested that I changed my tone via the email. I thought I was being genuinely nice in the email; however, I was a little stern in my email but not rude. I did not want to apologize because I felt like I did nothing wrong because many professionals communicate via email using the same tone I used. The same day I wrote an email apologizing to the lady about the tone of my email; furthermore, I learned that using certain words and the way one

While learning at Ashford University, I have encountered upward andas well as a downward spiral correspondence channels. My upward correspondence was so great here at Ashford College and I have just couple of courses left and after that my degree will get finished. Every understudy needs to endeavor hard and buckle down keeping in mind the end goal to get decent evaluations. The descending correspondence begins when another course starts. A portion of the upward and descending correspondence happens on answering to the posts of the cohorts.Identify any problems in organizational communication you have