Research & Marketing
Marketing Research
Primer Report
Research Team
Katharine Nester
+44 (0) 207 808 7838 knester@firstpartner.net Marketing: Mobile Channel
September 2003
Mobile Marketing
A Primer Report
…At last an effective marketing
Kurt Lyall
+44 (0) 207 808 7838 klyall@firstpartner.net Putting your message in their pocket
Executive Summary
Mobile marketing is more than a trendy new media channel; it is a powerful communication tool with considerable audience reach and awareness. Over 85% of the population in the UK use a mobile phone and 80% across Western Europe. With such high penetration, mobile marketing campaigns can reach all audience demographics (over 70% penetration in all the age ranges up to
64 years of age).
The
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The term ‘mobile marketing’ covers a broad range of formats in which the target audience interacts with a campaign using their mobile phone. We have defined 4 broad groups of format within this primer:
1.
2.
3.
4.
Messaging based - Marketing using SMS and MMS;
Browser based
- Marketing using the “mobile internet” in WAP format via banner ads and interstitials; Voice based
- Marketing using voice lines; and
Emerging
- Current cutting edge campaign formats which are being used by just a few specialist agencies. Examples include use of Java games, voice mail marketing and Location Based Services (LBS).
Many of the formats defined above can also be targeted at fixed line/land line customers. For the purposes of this primer we focus purely on the opportunities to target the mobile customer base with the mobile phone.
It was only a few years ago that the mobile channel was used experimentally for the first time as a marketing tool. At the time the complexities of the technology, the specialist knowledge required and the contractual difficulties of working with the mobile networks made delivering mobile marketing campaigns an area only for the determined.
Today, these hurdles have been largely removed. The value chain supporting mobile marketing has developed significantly
Trends in the market include the growing number of people within the 15-29 age range. Also, phones are being used for much more than just calling, other functions like texting and music playing capabilities have dominated much of a user’s data usage. As for market characteristics, the mobile industry has reached almost 50% penetration with about 130 million subscribers, and reaching its maturity. The cost structure has been very confusing for consumers, with hidden fees, overcharges, and lacks to reward users who do not use their plans to the max. And finally, channels include all service provider stores and retail consumer stores, for example, Target, Walmart, and Best Buy.
The future of the telecommunication industry is an exciting future. No longer can these companies depend on telephone service plans to maintain profit. Each company needs to find other avenues, packages and services that can be sold to existing customers while attracting new customers. The companies
“The communication program will target whom, to help them understand, believe, or do what, by informing them of messages, through messengers and channels, to result in objectives” (Cheesebro, T., O’Connor, L., & Rios, F., 2010, Ch. 5). The objective of utilizing the campaign method would reach out the larger population through possibly multiple different media methods, instead of just one or two. When considering using different types of media and which ones to include and exclude when communicating through media, it is important to consider the advantages and disadvantages of traditional, electronic, and social media.
The strategy employed by NOVA as a means of accomplishing these goals incorporated several specific elements. The first was the need to determine and understand the relevance of mobile phone ownership and utilization within the U.S and then, extend this to the specific utilization of smartphones which would allow for mobile access to dynamic Internet content and apps. Smartphone usage across the U.S exceeded 60% utilization by early 2013 and continues to grow which outlines the potential benefits of targeting such users across specific marketing campaigns.
For example T.V, the net, text messages and emails have all provided new and effective ways of marketing internationally and at a cheap price. This means that communication possibilities and user interaction between promotional campaigns is much easier.
Clearly, it is becoming a bigger part of e-commerce as a whole, resulting in marketing to flip on its head. The ever-growing number of consumers that shifted to mobile requires marketers to develop new strategies to attract and engage potential consumers who are on the go, or who prefer to use mobile devices for all types of online transactions.
The incredible pace of technological advancement is a challenge for all companies. In recent years, the greatest growth was seen in mobile devices, which challenges companies, like REI, to keep up with consumer demands. With mobile devices, customers want to interact with companies on their terms. Companies, like REI, can respond by offering personalized marketing directed at users of mobile devices. Mobile devices are also leading the charge for new payment methods, NFC enabled devices and mobile
Samsung targets both the men and women. Their target audience was youngster 's and middle age people
A holiday season is the perfect time to ramp up your mobile marketing campaigns. It's a festive time full of food, fun and making memories, not to mention all that holiday shopping. But coming up with new and innovative ways to grab a holiday shoppers attention is a whole other ballgame. Therefore, you and your team are going to have to get creative and start thinking outside-of-the-box, if you want your campaigns to stand out from the crowd. You have to make your campaigns fun and exciting and something that makes your audience want to engage and participate with whatever it is you're doing. Here are seven ways you can use to ignite your mobile marketing campaigns this holiday season.
First, we need to reduce the number of paper communications in favour of more profitable digital channels including email, the Matalan Reward Smartphone App and paid social media as 80% of the Australians use smartphones to buy products online (Technavio 2016). For Example, we can launch a social media campaign which used digital content from Australian celebrities and bloggers, this can help in promoting the brand and key products as well as supporting a broader market reach. We also need to increase the level of engaging multi-channel media content produced by targeted campaigns, where customers are engaged as well as other partners.
To better prepare for their campaign they also researched target audiences, which revealed which audiences would have the biggest potential to
Apple is an American multinational company that produces computer software, cell phones, personal computers, and other electronic products for consumers. Some well-known Apple products include: the iPhone, the iPod, the iPad, and the Macintosh line of computers. There are many Apple retail stores in America, as well as overseas. “Apple software includes the Mac OS X operating system; the iTunes media browser; the iLife suite of multimedia and creativity software; the iWork suite of productivity software; Aperture, a professional photography package; Final Cut Studio, a suite of professional audio and film-industry software products; Logic Studio, a suite of music production tools; the Safari web browser; and iOS, a mobile operating system.”(What is Apple?).
Background and Audience Relevance: We do almost everything on our mobile devices. From taking photos, viewing important messages, browsing the internet, to even communicating around the world, they have become essential to our society today.
Introduction: Marketing, in contemporary times, has seen a tumultuous change in the way it's conducted in developing countries. The oft cited dictum that only change is constant in the marketing genre is an apposite one. Just as the media of social communication themselves have enormous influence everywhere, so advertising and marketing, using media as their vehicles, are pervasive, powerful forces shaping attitudes and behavior in today's world. Four reasons are attributed to the fugacious nature of the way marketing practices are being carried out in developing countries 1. The role of Information and Communication technologies: As ICTs evolve so do marketing practices. If
In my opinion, technology is a huge factor in mass marketing being on its way “out the door”. With