I wrote a compliment letter to Target, as I was delighted and fully satisfied from the service I received from one of its employee Miss Aayat. The store was about to close when I reached as I was in hurry so was confused. I decided to take help from an employee there to help me with my problem. I was looking for certain item, but I didn’t know that in which section I can find it. I went to her and told her all the specification and the product I was actually looking for. She was responsive and was willing to help me and provided me with prompt service. She treated me with courtesy, listened to my request calmly without making any interruptions she let me finished. After listening, she addressed me in a polite manner and making into …show more content…
Pay Less brand promise.” I believe that Target has customer oriented services culture as it not only promised but also work hard to deliver their promise. As they said that they focused on training their employees to make the experience of the customer wonderful, exciting and enjoyable. Their friendly service team members are ready to assist the customer with their shopping list and fully stocked shelves. Their objective is to move the entire organization toward a service quality culture as they focused on customer needs as well as customer satisfaction. They give importance to customer feedback and report it to a central unit as they mentioned in their reply that they would share this compliment message with their team leader so that Ms. Aayat can be recognized for providing a wonderful service to me. They also focused on the getting emotional commitment to the firm’s core strategy, and promote core values such as commitment to service excellence, responsiveness, team spirit, mutual respect, honesty and integrity. In short, Target has made my shopping experience wonderful, it was possible because it has empowered its front line as the firm has extended relationships with customers rather than short term and replying to compliment email is one of its examples. Target also gives importance
Target Corporation is an evolving company. Target has great expectations for its future. For the year 2015, Target aims to expand its experience in order to effectively alter their customer’s expectations and shopping behavior. Target’s industry outlook starts with opening fifteen new stores for the year. The strategic store growth plans focus on localization and customer experience. Target will establish new store formats such as TargetExpress and CityTarget, while also offering new experiences, merchandising layouts and innovations in its general merchandising stores. (Target.com) The retailer’s TargetExpress is the smallest store format at approximately 20,000 square feet and aims to provide customers with effective quick trip shopping experience.
Purpose, Belief, and Brand Promise: Target’s purpose and beliefs can be expressed through its brand promise that was first unveiled in 1994. Expect More. Pay Less.® is the brand promise and reflects the unique retail experience offered at Target and is a reflection of the commitment it has to the community and offering guests value, quality, and
One of Target’s strengths is that it’s one of the largest retail outlets. Target is a one stop shop for its consumers. Target
Target Corporation (NYSE:TGT) is the leading large-format general merchandise and discount retailer in the U.S., challenging Wal-Mart in electronics, toys and apparel while also seeking to differentiate with higher-end fashions and products for an upscale audience. As of the close of their latest fiscal year (FY2011), Target operated approximately 1,760 stores encompassing 233,000 square feet in 49 states and the District of Columbia. The company is divided into the retail and credit card divisions and moves the majority of its products through a highly integrated network of 37 different distribution centers, which include four food distribution centers. Target is one of the most well-entrenched large format retailers in the U.S., has the ability to manage their pricing strategies at a level of accuracy and precision that is comparable to Wal-Mart (Henderson, 2001). Unlike Wal-Mart, Target concentrates on a value-based message that concentrates on quality and price differentiation to sustain their gross margins while Wal-Mart concentrates on supply chain efficiency and a continual reduction of supplier and transaction costs (Krishnamurthi, 2001).
Human resource is an appellation used in referring to the workforce of an organization or company. Human resource management is involved in the act of putting together employees in an organized manner to assure the objectives of the organization are achieved in a competent and experienced manner. Human resources are the most important services of any organization since they are the catalysts of non-human resources and the medium for developing competitive advantages and sounds of creativity. No organization can exist without a human resources department (Walsh, 2009). A company without an HR department would be reducing its operations and could collapse within a short amount of time.
Target Corporation offers its customers a vast variety of products, well also providing a service. The corporation owns or has exclusive rights to many different brands ranging from groceries to clothing. For example, some brands that can only be found at Target are Archer Farms which provides food merchandise, Merona which supplies clothing and Room Essentials which provides home goods (Target, 2015, para.2). The shopping experience that Target provides can be defined as a service. The stores shopping experience is a service, since it cannot be patented, interaction with the customer occurs, it is heterogeneous, along with perishable and time dependent and contains the package of features (Chase & Jacobs, 2013, p.9). Target is a popular consumer destination because it provides both a service and goods making it ideal for one
In addition to Target Corporation’s retail stores, there are several other key lines of business as well. Target Commercial Interiors provide goods and services for the office environment. Target.com is an online presence and marketplace that provides a retail website for the public. Target Financial Services provides financial products including the REDcard program. Target marketing also plays a large role in the business with their mottos including “Expect More, Pay Less” and the more recent “Hello, Goodbye” television marketing campaign.
“To make Target the preferred shopping destination for our guest by delivering outstanding value , continuous
In today’s world, especially in Canada, consumers generally want to satisfy all of their needs in a way that saves them the most time and energy. In order to meet this need, Target offers their customers the chance to buy different products that they would normally have to go to two or three different stores
This correspondences procedure focused on an up-market cachet with quality stock at moderate costs. They bring new patterns to racks quicker than other markdown retailers and incorporated "fast fashion" to bring about more regular customer visits. Publicizing efforts, for example, "Expect More, Pay Less" work to impart their intended interest group of more youthful, more wealthy, and instructed advertise. They have engaged their business sectors "classification require, mark mindfulness, mark disposition, and brand buy aim" with its IMC systems. Walmart has passed on a brand as a rebate superstore, which purchasers see as modest and low quality. Target upholds a solid trust in its purchasers of value and top of the line items. Through their coordinated showcasing correspondences procedures the brand has turned out to be seen as top of the line reasonableness. This separation is the manner by which target has wedged itself a specialty in the markdown retail
I chose to do my research on the Target Corporation. I feel they have a reputation of service to their customers, employees and community. Target’s mission is great value, the community, diversity and the environment. Target takes 5% of its income and puts back into the community. The Reading and Education Program, The Military and Veteran Support Program and The Social Services Program are just a few of several programs Target Corporation offers to the community. Target has a great reputation to be a positive fixture in the communities they serve. I think it says a lot about a company and the way it does business. I would feel good about working for a corporation like this. The Target Corporation has good ethics and is socially
Target is an American retailing company founded in 1902. It is the second largest discount retailer in the United States (target.com, 2013). Targets mission is to make their store the preferred sopping destination for their guests by delivering outstanding value, continuous innovation and exceptional guest experience by consistently fulfilling their “Expect more pay less” brand promise. In order for Target to compete with the number one largest competitor Wal-Mart the four functions of management must be implemented in their strategic business plan. In this paper our team will explain how internal and external factors affect the four functions of
The Target Corporation prides itself on their department store roots with a constant obligation to great prices and stylish originality. The main focus of every Target store is the customer, whom the corporation refers to as a "guest", making them feel more personal. Each guest can expect to
Above all, as an extension of Target’s in-store differentiation strategy, the company needs to implement strong customer service features on all its digital platforms as well. This will include friendly, well-English speaking customer service reps available 24/7 customers can talk to about questions or technical problems with little or no waiting time.
Target Corporation has recognized itself as one of the top retailers in the United States market on the basis of excellent service quality, customer experiences, operational excellence, strong financial position, and a wide array of product offerings. Through its high degree of service orientation at physical outlets and adoption of fair business practices, Target Corporation has become the most distinctive retailer in the eyes of its potential customers. Being one of the top-notch retailers in the United States, Target Corporation has to carefully strategize on its business operations and marketing tactics so as to keep itself in the row of competitive brands of the industry.