My interpersonal skills, accelerated to a level of advancement as my responsibilities were centered on verbally engaging patients and their families regarding health issues. To gain an accurate picture of health status I had to utilize persuasive communication to skillfully abstract needed information during the triage process. On occasions, I had to concisely, communicate information with patients and/or families regarding health status and at times that was very uncomfortable. I remember on two occasions I had to accompany the physician in relaying news of the termination of life concerning family members and then was given the task of comforting the families until the hospital clergy arrived. I had to learn to master the skill of active listening and properly decoding messages to understand what others were communicating to me even when cultural barriers were present. I had to manage my body language to ensure I was always displaying positive, non-verbal communication no matter the content of what may have presently been taking place. Giving eye contact was critical as the patient needed to know I was present, attentive, and concerned with their health dilemmas. Maintaining pleasant facial expressions, utilizing positive mannerisms and the appropriate tone of voice were skills that allowed me to create a positive experience for the patient even in their time of discomfort. June of 1996 marked the beginning of my six-year career in the medical field gaining the
Tony Robins hit the nail on the head when he said, “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” There are several different factors that influence the communication between medical professionals like doctors, nurses and respiratory therapists and the patients they treat. A few of these include the ability to explain or comprehend information, time spent face to face with patients, and the inability to practice active listening. The first interaction with a patient will set the tone for their care and the more comfortable a patient feels, the more they will divulge during their initial interview.
During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted
Medicine has the capability to cure or alleviated illness, and it even brings people together such as a doctor and the patients that seek their consult. My practicum class has helped me learn the skills necessary to become a physician, which includes taking vitals, patient assessment, cardiopulmonary resuscitation, etc. Likewise, my experience in the hospital setting has helped me achieve one quality of becoming a doctor, which is communication. I learned this task through interacting and talking to the numerous amounts of visitors to the hospital and even talking to the patients
Response: Yes, this job requires excellent communication skills. You must be able to communicate with patients, staff, vendors, and a wide array of people. You must be able to communicate with the patient in such a capacity that they feel as though they can put their trust in you. If the patient does not trust you, then progress will be difficult. Good communication skills also help me to form a distinct relationship with each of my patients. In order to obtain the best understanding of patient history and current issues, good communication skills are necessary.
Being able to break information down to where the patient or patients can understand is a wonderful skill to posses because I will be dealing with so many cultures, ethnicity, and age groups. A lot of people do not understand when doctors and even medical assistants use certain terms, so when they are spoken to where they can understand, it makes them feel better just knowing what is going on instead of feeling more confused than what they was when they came in. And also it lets them know that you care enough to take the time and effort to make sure they understand.
(UNISA 2016) He then underwent emergency surgery for an arthroplasty, resurfacing the joints in his hip. The role of effective listening and administering communication is one of the strongest building blocks of interpersonal relationships between nurses and their patients. Professional therapeutic interactions are based on problem solving. While receiving a message from a patient, nurses are also trying to determine its core meaning by breaking it down. (Kozier & Erb) While sending a responsible answer to a patient, registered nurses should also be thinking about their gestures and the effects it’s going to have on the other person. (Kozier & Erb) Building these type of communication skills supports contribution to delivering safe care in complex or critical care situations. (Riley 2014, p.10) Being a future registered nurse in the Emergency Department needs to reflect highly effective communication from the recipient to the receiver to understand his pain. This is the Orientation Phase where registered nurses are verbally interacting with Thomas, reassuring him at all times and on possible request, contacting his wife or family with this information. Before this all happens, however, therapeutic care starts with Pre Interaction and where nurses are delivering treatment on the information that has been given from
In ICU and during my colorectal term, I would often break bad news in an appropriate manner e.g. Demonstrating empathy and compassion whilst allowing family members time to respond. I was able to address these difficult topics which show my ability to communicate well.
In culturally sensitive situations, I would have to be aware of my own and the clients’ verbal and nonverbal communication to guarantee that I am being appropriate and respectful to the client. I would also ensure additional information is given to the client in a language that they are comfortable with. When conversing with a client, I need to ensure I am not making assumptions about the client’s knowledge, especially when using medical terminology. I would consistently check the clients grasp of the topic by getting them involved in discussions or getting them demonstrate their understanding. To improve my ability to empathise with a patient’s situation, I would engage with them through discussion and actively listening to their stories to better my understanding of their feeling about their situation. Once I have an understanding of the situation I may try make recommendation and referrals to other healthcare professionals who are better able to offer counselling and support. Furthermore, to improve my communication skills as a whole, I would seek courses that further my communication
provided me with skills that will help me better communicate with patients and colleagues at the workplace as a PA.
Fully understand ways to effectively communicate with other members of the health care team, as well as family members and friends
Being first on scene helped me to develop skills in being aware of my surroundings, always looking out for my safety. I have cared for patients suffering from a variety of illnesses, each time learning the importance of maintaining my professionalism, developing my observation skills and building relationships. A situation I learnt a lot from was caring for a lady who was deaf; having previously completed a sign language course the lady realised she would have somebody to talk to. Having the opportunity to use this skill in this situation highlighted to me that my body language had such a positive effect on the communication. Building a strong relationship and gaining her confidence and trust helped me to gather accurate information regarding her symptoms. Improving my communication skills and seeing things from a patient’s perspective are two positive skills I have gained from interacting with
Hello English 251 classmates, I am Amber Volkmann a junior here at Southwest Minnesota State University. My major is Communication Studies with an emphasis in Public Relations Major with a Marketing Minor. I am enjoying my time at SMSU by being involved. I am a Resident Assistant, and in many clubs and originations. I am from the Mankato Minnesota area. This summer I had my first internship with a phone and internet provider company where I got to drive the company vehicle in 13 parades in the south central Minnesota area. I am nervous about taking an online English class due to all communication being over emails, discussion post, and D2L. I think it will be harder than being in the classroom setting.
I also realised self-awareness when directly involved in interpersonal relationship, this helps me to remain in touch with what I am doing, I am always cautious about my accent, pronouncing each words clearly, been from Nigeria myself. The interpersonal skill demonstrated allows me to interact with the patients, family, and with fellow health care professionals in the ward, it also reduces misunderstanding and allows the patients to feel more welcome and allows them to have a pleasant stay in hospital.
During my rotations, the rounds were limited to inquiring about pain, fever, nausea, vomiting, passage of gas and inspection of surgical wounds. The patient interaction was unfulfilling, as the patient interaction was superficial and difficult to see the patient as a whole. I did, however, enjoy all the clinic aspects of all my rotations. I enjoyed caring for both the young and old, the well and sick, new problems and chronic ones. I was able to get to know people of different backgrounds; from the homeless, to Hispanic migrant workers, to upper class suburban individuals. I enjoy approaching complex problems in a systematic manner: taking a problem apart and dividing it into organ based systems, looking for connections, and searching for the root of a problem. My strengths lie in my ability to address and incorporate a person’s cultural and emotional well-being while tackling a generalized problem and narrowing the options down to a single source.
I take pride in being able to build relationships easily in both my personal and professional life. Listening and communicating comes easy to me and I am welcoming to others. I attribute my ability to connect with people to being able to show empathy. Empathy shows in many forms; having the ability to understand how others feel, listening to and acknowledging the person, and seeing the perspective, values and beliefs of others. (Lynn, A., 2005). Recently, a new employee joined my team at work from a different department. She had a general understanding of the operations of our department, but not yet an extensive knowledge of the ins and outs. She was given a report to take over with little explanation. I could see her getting frustrated and upset, so I took the time to introduce myself and get to know her before eventually finding out what was wrong. She explained that she wanted to perform well in her new role and was hesitant to ask for help with the report for fear of appearing incompetent. I understood how she felt and shared my feelings with her. I also took the time to teach her what she needed to know about the report. We would review it together each day until she was comfortable enough to do it on her own. She was thankful and I was happy to help as well as build a new relationship.