Experience
I have over $130B in transformations and operated in over 10 industries. My transformation exposure includes from, multi billion dollar asset programs impacting a global footprint to smaller changes with only a local impact.
In the finance arena my experience addresses both small and large transformation with impacts up to $60B. I have driven change covering from how the accounts are presented, stored, accessed all the way to how they are processed, maintained and reported on including, automated workflows, exemption reporting and automation of financial processes feeding B2B, SMS, contact centres and collections.
At GE, as part of my $27M portfolio, I worked hand in hand with the Hardship team to drive change management and re-engineer process steps from contact centre to approval by leveraging efficiencies provided through integrating regulatory requirements and savings created by full use of the tool stack. This work package included workshops to facilitate understanding of the issues and challenges, evaluation processes to road test and couch the solutions at legal, regulatory, executive, line manager and associate levels, integration of training on the new solution and lessons learned to facilitate improved change in following cycles.
At The Link Group I orchestrated a complete change to client account handling and regulatory reporting as part of a $40M ERP and business process transformation program. This included running workshops to identify and key
Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:
Change is necessary if organizations are to survive and thrive, and the sharp downturn in the economy is forcing leaders in all industries to take a fresh look at how they do business. Recently, most companies in the financial services industry faced with a need for dramatic change after mortgage crisis and the Wall Street meltdown. (Daft, 2011, p. 460)
Sustaining success depends on an organization’s ability to adapt to a changing environment – whether it’s an external change, such as a transformative technology or a changing economy, or an internal one, such as a restructuring or key process overhaul. Unfortunately, 60-70% of organizational transformations fail – a dismal statistic validated by study after study. Failure rates this high demand a new mindset and new actions:
The purpose of this book is to make us see that nearly all-operating prescriptions for creating large-scale corporate change are nothing but myths and that changes do not happen from one day to another by a miracle, the change from good to great is the result of a successful plan who
Change has become necessary for every organisation there is. World is moving rapidly towards better technologies, efficient systems, new techniques, compact profits, different friendlier environments and organisations are always in the race to reach new heights by thriving effectively in this competitive environment (Kotter, 1996).
I plan to use all the OB tools that I have been able to learn about in this term to assist the transformational process in organizational models. Using these tools will help this process go more smoothly and make it easier not only for the company but for the employees and customers. The transformational process in any company is hard and can be very challenging during a time like this. I believe that change is challenging just from my experiences and that it can take more time than one thinks or wants it to. I personally am not a fan of change, so when there is a change going on in my personal or professional life I hope it is quick and easy (which it is rarely ever). I have learned though change is good. As much as I may hate it, it is necessary and it cannot be avoided. I learned these past weeks and have seen examples where some individuals in a company will resist change, even leaders, and that is where I find the OB tools to help and make the change as easy as possible for everyone in the company. I know this is something I will do to assist the transformational process in organizational models in my future company. I will use the strategies we have learned in this course to help and be more effective.
Generating a record for the helpdesk teams about the client difficulties and their skills with the products.
"Most companies today are under severe pressure to proceed with needed organizational transformation in order to cope with increasing rates of environmental change and turbulence.
Change is inevitable in all organizations, so it’s vital that we have a plan in place to successfully address any changes that we face in the future. It’s important to remember that change cannot be avoided – staff turnover will happen, competition will change, regulations will change, and resources will ebb and flow – so having a procedure to approach any changes that come our way will greatly benefit our success and profitability. I believe that we are best to have one change process that can be used in any of these areas.
In every organisation, large or small, be it a multimillion pound business to a sole trader, change is inevitable, it is an essential part of every business to allow for the organisation to be a better and successful business by updating their means of structure and moving forward with the developments of the world which are increasingly complex and possibly untested.
organizations have applied the transformation at the same level. An example of this can be seen
Transformation – creation of a new organizational reality. These organizations are continuously and fundamentally adaptive and self-renewing.
The change procedure can be a unique one and on the off chance that it is to be powerful, it will likely take some time and include a progress period. With a specific end goal to pick up productivity, individuals should go up against new errands and obligations, which involves an expectation to absorb information that will at first back the association off. A change procedure must be seen as a venture, both as far as time and the portion of assets: after the new association and procedures have been revealed, a specific disarray may follow, however, that is the cost to pay to keep in mind the end goal to accomplish improved viability inside the
Change is an important part of any business, it can allow positive effects to the business and its members. Change is taking something and making it better, in order to be successful. In this report we will consider a company that we currently work at or would like to work at and discuss a change it went through. The company I chose is 7-Eleven, because it is currently my part time job for the past seven years and felt it would be interesting to dwell deeper into the company and it large changes. Through this report we will discuss about the Company history , a sit down interview with the manager/owner stating why they made the changes they did, Discuss management’s role in the change, Discuss at length the change, then
Rethink the business model to rearrange the ways they interact with their customers, employees, and partners. We help them shape again their operations and procedures to increase productivity and gain competitive advantage.