Nancy's Foreclosure Case

A few moments later Brook interrupted Ann saying that the situation had to be taken care right away. Ann knew that the marketing analysis was about to be finished by Joe, so she decided to have the meeting with the employees right away. She listened to all the employees’ complaints and told them that although an increase will not happen overnight she will commit herself to examine and take care of the issue. She also told them that she will try to get some funds for a training program where everyone could acquire new skills.

You need to be knowledgeable and efficient and show the company in a good light. A good call could be the difference between keeping that customers business or losing it. You should use each call, whether making or receiving as an opportunity to offer great customer service.

Question #1: Identify the communication skills or actions the nurse used in this nurse client interaction

- Was a strong introduction executed at the beginning of the call? Krista did mention the client's name but never reintroduced herself. We need to make sure that we are executing that every call this is part of the strong intro.

After holding ( 2:41) (12:21) (15:14) Jackie removes the client from holding a few times in the call and none of them were provided with proper expectations of showing appreciation for his time and patience. ( " Thank you, Herbert, for

Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the

The case of Nancy Troy and her family is undoubtedly complex and will necessitate a clinician with the ability to evaluate and address multiple dimensions of Nancy Troy and her family 's lives. It will be critical for a social worker to assess the family structure, the impact of violence, trauma, mental illness, and substance abuse, and finally, cultural considerations in order to address all the needs and areas of improvement presented by the Troy family.

c) Improving effectiveness and efficiency by reducing time-consuming, and sometimes inaccurate, oral explanations of what was done (or not done)”.

This case arises out of a foreclosure proceeding initiated in the Circuit Court for Baltimore City by substitute trustees Thomas P. Dore, Mark S. Devan, Gerard F. Miles, Jr., Shannon Menapace, and Erin Gloth (collectively, the “Substitute Trustees”), appellees. In the foreclosure proceedings, the Substitute Trustees filed an order to docket a foreclosure with respect to real property located at 3517 Woodstock Avenue, Baltimore, Maryland 21213 (“the Property”) owned by mortgagor Celeste Wenegieme (“Wenegieme”), appellant.

There are many unanswered questions in this case. Grenier should be questioned about the Specific POA document in his file, and any conversations he had with the family about becoming a POA, as it appears this ultimately led to him signing the Settlement Statement on the Tolmans behalf. Additionally, to further the investigation Grenier should also explain why there were so many delays in the foreclosure process, and what if any conversations he had with the family about allowing Farmer to come up with the money in 2013. I believe in order to get a clearer picture of what happened here, conversations with Marston and Tolman Jr. may be necessary, if they are willing to talk. It would also be helpful to speak with Farmer’s attorney, and determine

Another skill I used was the use of silence (5:43). The use of silence is beneficial because it gives the client time to process their thoughts and can allow them to take a brief break from the work they are doing (De Jong & Berg, 2013). This was definitely a calculated response when I noticed Julia needing to think. I remember actually thinking that I needed to be quiet and let her contemplate her response. It was not easy and felt a little uncomfortable to me, but Julia noticed and expressed her gratefulness for that time in her feedback to me, which tells me I employed this skill successfully. Looking back, I would not have changed this moment and, as one who likes to fill silence with words, I am proud of

- Empathy. (3:52) The client expresses concerns in making sure nobody else was pulling her credit for another property. While Alaina is reassuring to the client that this has not happened, she does not put herself in the client's shoes by offering a statement of empathy. We do this, to demonstrate that we are listening and that we care. Try: "If I were in your shoes, I may be a little worried too. I do want to confirm for you that the credit inquiry pulled was as a result of the conversation you had with our MB..."

The client seemed very confused as though she was not sure of what to say and looked up the ceiling taking pauses, blinking, sighing as she spoke about the presenting issue. i nodded continuously to

In Catherine Belsey critical practice reading she states that, “Classic realism is characterized by illusionism, narrative that leads to closure, and a hierarchy of voices which establishes the ‘truth’ of the story.” (Belsey, 64). The moment of closure in My Sister’s Keeper is not revealed until the end. The director, Nick Cassavetes, does a great job in presenting happy flashbacks of their family life then going back to scenes in the hospital where Kate is close to near death. All of the back stories given about each character becomes clear. Sara’s fight for her daughter was solely because she thought that Kate wanted to fight, once it was revealed that Kate was tired Sara’s heart changed. She became more relaxed and understanding. There is

Provide a means for customers to provide feedback after calls to acquire their satisfaction score on the overall service experience and allow them to point to areas that need improvement