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Non-Profit Pediatric Hospital

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Children’s Hospital of the King’s Daughters (CHKD) is a non-profit Pediatric Hospital that serves the region of Southeastern Virginia and Northeastern North Carolina. CHKD’s mission, focus, and priority is to assist children and to set the regional standard for healthcare excellence. CHKD is home to many specialties for children as well as adults. One of those specialties and the focus of this project is the heart clinic. As part of their mission, the heart center at CHKD is committed to providing compassionate, dedicated and the highest quality cardiovascular care for both children and adults. They are devoted to achieving the best possible outcomes for their patients and families. From their outpatient clinics to their inpatient services …show more content…

They support pediatrics (fetal patients to 18 years of age) to adult patients. Patient conditions will vary from those needing heart transplants and having acquired heart disorders to those who have grown to adulthood with congenital heart conditions that only subspecialty providers can treat. There are six cardiology clinics in total and they span throughout the Hampton Roads area. The main cardiology clinic serves as the call center or central location for the other clinics. There are 30 employees within the Heart Center. There are eight board certified pediatric cardiologist, a board certified thoracic surgeon, three heart center physician assistants, an accredited Echo lab and other support within the 30 employees that keep the center thriving . The primary clinic in particular, is different from the other locations due to the location and the scope of treatment. If a patient were to go to the Oyster Point location, which is located in Newport News, VA., they would be able to be seen by the same providers that practice at the main location, however, if a pulmonary function test (stress test) was needed those services would be located at the main hospital …show more content…

They will be able to interpret and utilize this data to continually improve their customer service and continue to reach their goal of becoming the department to work for within CHKD. The project, with continuous improvement, will also cause an increase in revenue that would be generated from the heart center and distributed among CHKD. The cardiology department or heart center, which includes all locations, generates a large portion of the revenue that the hospital receives and this project can continue in those

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