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One To-One Marketing Essay

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Marketing makes the world go 'round. Well, at least the corporate world! In this day and age, we are plagued with advertisements everywhere we look. They appear in our TV programming. They appear on the radio. They appear on blogs and search results. They appear in your e-mail. They appear in a text message. They even appear on the outside of buildings and vehicles. They are, quite literally, everywhere. However, there is a good reason for this – advertising really does work. The most successful advertisements are backed by a good marketing strategy, which should involve the company having an understanding of the target market – the customers you want to reach. Even if an offering starts seeing success and profit as a result of …show more content…

The results of this survey can be used for two reasons – addressing problems during the purchase process at the specific dealership with negative feedback from the customer, and also contributing toward overall year-end scores for the individual dealer that count toward their chances to win awards (Dealer of the Year, etc.). In addition to that, many dealerships have social media pages that allow customers to leave reviews of their experiences for other potential customers to see. The better the reviews are from current customers, the more likely the dealership will see new customers as a result. Customer satisfaction is just one of many means to measure the efforts of this. For companies who are more concerned with money or who do not rely heavily on customer satisfaction for success, they can look at the actual numbers (per person gross, number of repeat buyers, longevity of customer relationship, etc.) as an indicator of how their efforts are paying off.
The second step in the process of engaging in one-to-one marketing is that you need to know who your customers are. Having a comprehensive Customer Relationship Management (CRM) system works well to store information about them, such as purchase history, notes about their preferences and complaints, and also contact information (so long as they opt in). The general manager at the dealership I came from designed a document aptly named a "Guest Survey".

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