Organization Behavior - 5 Case Studies with Answers

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SUBJECT: Organization Behavior Case-1- A WINDOW ON LIFE For Gilbert La Crosse, there is nothing quite as beautiful as a handcrafted wood-framed window. La Crosse’s passion for windows goes back to his youth in Eau Claire, Wisconsin, where he learned from an elderly carpenter how to make residential windows. He learned about the characteristics of good wood, the best tools to use, and how to choose the best glass from local suppliers. La Crosse apprenticed with the carpenter in his small workshop, and when the carpenter retired, he was given the opportunity to operate the business himself. La Crosse hired his own apprentice as he built up business in the local area. His small operation soon expanded as the quality of windows built by La…show more content…
Goh, University of Ottawa The ETCA is a government agency that provides services to the public but also serves an enforcement role. It employs over 20,000 people who are located at headquarters and in many regional offices across the country. Most staff members are involved with direct counter-type services for both individuals and businesses. These services include collections, inquiries, payments, and audits. The agency also has large centers in various parts of the country to process forms and payments submitted by individuals and businesses. FTCA is a typical federal government agency; many employees are unionized and have experienced numerous changes over the years. Because of the increasing complexity of regulations and the need to be more cost-effective in service delivery, FTCA has evolved into an organization that uses technology to a great extent. The agency’s leaders increasingly emphasize the need for j easier and faster service and turnaround in dealing with clients. They also expect staff to depend more on electronic means of communication for interaction with the public. As the population has grown over the years, the regional offices of this government organization have expanded. Each regional office is headed by an assistant director (AD) who has a budget and an increasing number of staff for the various functional activities related to the region, such as a manager for information systems. Every region also has offices located in the major

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