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Organizational Behaviour Ch1&2

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Organizational Behavior Chapter 1 Questions for Review 1. What is the importance of interpersonal skills? Play a role in determining a manager’s effectiveness Help organizations attract and keep high-performing employees. Social relationships among co-workers and supervisors were strongly related to overall job satisfaction. Likely to make the workplace more pleasant, which in turn makes it easier to hire and keep qualified people. Creating a pleasant workplace also appears to make good economic sense i.e. found to generate superior financial performance. 2. What do managers do in terms of functions, roles & skills? Managers get things done through other people. They make decisions, allocate resources, and direct the …show more content…

do not put all your eggs in one basket. Chapter 2 Questions for Review 1. Describe forms of workforce diversity? Surface-level diversity: Differences in easily perceived characteristics such as gender, race, ethnicity, age, Or disability, that do not necessarily reflect the ways people think or feel but that may activate certain Stereotypes. Deep-level diversity: Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better. 2. Identify the key biographical characteristics and describe how they are relevant to OB? Biographical characteristics: Personal characteristics—such as age, gender, race, and length of tenure—that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity. * Age Belief is widespread that job performance declines with increasing age. The workforce is aging. U.S. Legislation that, for all intents and purposes, outlaws mandatory retirement. Most U.S. workers today no longer have to retire at age 70. * Gender Few issues initiate more debates, misconceptions, and unsupported opinions than whether women perform as well on jobs as men do. * Race & Ethnicity Race is a controversial issue. In many cases, even bringing up the topic of race and ethnicity

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