According to Tiller (2012), “a carefully designed organizational structure is a logical prerequisite for success” (p. 20). This holds true in health care today; the structure of an organization determines how efficient the facility will run, as well as setting the tone for the culture within the company. The organizational structure “describes the arrangement of the work group” making it the division of the work that needs to be done across the continuum of the organization (Sullivan, 2013, p. 12). The purpose of this paper is to take a closer look at the organizational structure that Grinnell Regional Medical Center (GRMC) uses. Assess how the structure supports client-centered care; the communication methods that are used; …show more content…
Patient-Centered Care
The leadership structures utilized helps to create an environment that supports patient-centered care by its integration of the service-line structure by grouping similar services and departments. For example, all acute care services and the majority of the nursing services all report to the Vice President of Operations to ensure that there is coordination across the entire organization. The director of the intensive care unit is also the director responsible for the emergency department, and the cardiopulmonary unit. These particular departments care for many of the same patients throughout their hospital stay. As patients move from the emergency room to the intensive care unit they usually receive services from the respiratory therapists who are a part of the cardiopulmonary department; they will receive continuity of care based on their needs by staff that are similarly trained and who are held to the same service goals. It is not a surprise that GRMC has high patient satisfaction scores, because organizations that run under the service-line structures tend to have higher patient satisfaction and safety scores (Sullivan, 2013).
Information Systems, Communication, and Decision-Making Ability
GRMC utilizes multiple information systems throughout the organization to communicate with patients, hospital departments, and administration. On the clinical
Management is important in any environment, but especially so in the healthcare field. As the health care system continues to evolve, sound management is critical to the survival of health care institutions (Johnson, 2005). The management team in a healthcare environment must always aim to improve the efficiency of the day to day activities and constantly plan for ways to improve the productivity and efficiency. Every manager’s main duty is to succeed in helping the organization achieve high performance while utilizing all of the organization’s human and material resources. On a daily basis health care managers must recognize performance problems and
Nevertheless, many organizations continue to struggle with what “it” is. This ambiguity ultimately leaves many with vague or muddled expectations for what constitutes patient-centered care. Is it a surprise, then, that many leaders report feeling bewildered at how to go about becoming more patient-centered? Or that others, convinced that their approach is indeed a patient-centered one, are surprised to find data reflecting patient and/or staff discontent? In the broadest terms, patient-centered care is care organized around the patient. It is a model in which providers partner with patients and families to identify and satisfy the full range of patient needs and preferences. Not to be overlooked in defining patient-centered care is its concurrent focus on staff. To succeed, a patient-centered approach must also address the staff experience, as staff’s ability and inclination to effectively care for patients is unquestionably compromised if they do not feel cared for themselves. Although patients may not always be able to accurately assess the clinical quality of their care, or whether safety processes are in place, patient safety and high clinical quality are fundamental to a patient-centered approach. Patient-centered care does not replace excellent medicine―it both complements clinical excellence and contributes to it through effective partnerships and communication. A wealth of resources exists to guide organizations in addressing clinical
An organizational analysis is an important tool to become familiar with how medical businesses and organizations are able to meet standards of care, provide services for the community and provide employment to health care providers. There are many different aspects to evaluate in an organizational analysis. This paper will describe these many aspects and apply the categories to the University Medical Center (UMC) as the organization being analyzed.
The successful evolution of this organizational structure in a competitive marketplace has required a close partnership between managers and physicians supported by a culture of physician group accountability for quality and efficiency. An overarching agenda for achieving excellence focuses on high-impact health conditions, provides goal-oriented tools to analyze population data, proactively identifies patients in need of intervention, supports systematic process improvements, and promotes collaboration between patients and professionals to improve health.
As for the call center in this organization it would be smart to make sure that within the call center there are different departments, distinguished by specialty. This is just another reason why teams are important in the healthcare environment. Everyone brings something different to the table
Burns, L. R., Bradley, E. H., Weiner, B. J., Shortell, S. M., & Kaluzny, A. D. (2012). Shortell and Kaluzny's health care management: Organization, design, and behavior (6th ed.). Clifton Park, NY: Delmar Cengage Learning.
I have chosen to analyze an organization that has helped millions of individuals in Utah and Idaho with their healthcare needs, Intermountain Healthcare, (IHC). For the specific purposes of this paper I will be representing the homecare department of IHC, located in Ogden, Utah. The individual I have selected to analyze is the branch manager who is over the Ogden branch. I have selected this organization and leader as I had the opportunity to work for this company for over 3 years. I have a high level of insight and personal experience that I can bring to this paper which I feel is very advantageous. I hope to learn how to improve the organizational performance of this branch by analyzing previous management and leadership methods.
The main reason institutions are switching to the new technology of exchanging health information is specifically to reduce costs and help improve health care quality. In this case study that is what San Luis Valley Regional Medical Center wanted exactly, to effortlessly exchange patient’s medical information. San Luis Valley Regional Medical Center which is a rural hospital in Alamosa Colorado is one of the many hospitals and providers that can benefit from this change. In 2004 AHRQ signed a contract to the University of Colorado Health and sciences Center, which later on developed a point-of-care inquiry system for four healthcare organizations in the Denver region. The system allowed emergency room clinicians within the four locations to exchange medical data. They were able to sufficiently and rapidly retrieve and send patient medical histories, x-rays, medication lists, and all problem lists. The AHRQ contract also help started the development of the
This paper seeks to look into organizational behavior in health care management and most importantly its impact on health care management and delivery. Organization behavior is crucial in guiding the regulatory activities, the staff activities and the overall culture that directs an organization. Organizational behavior in health care setting is paramount to ensuring patient safety, ethical behavior among the medical practitioners, patient-centered care and effecting change in the facilities which is bound to improve healthcare delivery and patients’ satisfaction. The strategic management of any health
Healthcare changes occurring today along with shrinking budgets and reimbursement rates for hospitals has forced institution CEOs to do more with less. Changes and restructuring of various health facilities require nursing leaders with flexibility and adaptability. Nurse leaders must also consider budgetary constraints, cost effectiveness, patient safety, and quality care while maintaining focus on improved patient outcome. The responsibility of ensuring patients receive safe and high quality care belongs to every employee in the hospital, including support staff such as IV therapy. In this hospital, this led to the development of a nurse director position to oversee the
An organizations existence is based on its mission statement. The mission statement of an organization identifies the people who it serves and states the standards of practice, ethics, and principles for which it believes in. An organization’s vision statement looks into the future and states goals the organization wishes to accomplish (Marquis & Huston, 2012). The mission and vision statement are important for driving the climate and culture of the organization.
The organizational structure is as important as culture for health organizational to provide best care to patients. According to Glickman, Baggett, Krubert, Peterson, and Schulman, (2008) "Organizational design is a formal, guided process for integrating the people, information, and technology of an organization, and serves as a key structural element that allows corporations to maximize value by matching their corporate design to overall strategy." It is really hard for large organizations to provide high quality of care when the organization structure is not set properly. Most large health organization have their work divided into small tasks and each employee is responsible for his or her duties. As I have discussed earlier communication is major problem in health organization that leads to many medical errors. Without clear communication between
Teams are often depicted as a group of people sharing leadership of and working together on a specific project, whereas a group (but not a team) consists of individuals who work independently and are led by a strong, focused individual (Erofeev, Glazer, & Ivanitskaya, 2009). In the health care organization, it is important to have a group of people working together as a well a team. Each person individually need to fully understand what his or her role is in a group or team, if not there will be conflicts.
Memorial Hospital Case Study uses a series of communication between different level and functional hospital employees to paint a picture of how this hospital operates. This paper will analyze and summarize key characteristics underlining the organization structure, management style and leadership, identify major challenges and recommend workable solutions.
Fixing problems that face health care in many health facilities demand a system wide set of solutions. The systems used in these facilities must be assessed and redesigned to identify factors that will aid in the achievement of the set goals. The enormous task of achieving the goals should be undertaken collaboratively by all the key stakeholders, who include, health care professionals, planners and policy makers, administrators, payers, and patients and their families. These partnerships must begin with a common understanding of the problems together with a shared commitment to cooperate and work together to eliminate the problems. With this knowledge, therefore, an action plan for redesigning the health care system can be developed and later implemented. For a successful health care service to be realized, there are various factors which should be employed and which are not found in the traditional business setting. These include unique economic processes, proper regulatory requirements and the perfect quality indicators. This creates a need for every leader within the healthcare industry to create or develop unique skill sets that will harmonize both organizational leadership and the inter-professional team development. It is, therefore, important to understand the comprehensive approach to the management of patient care and also how the concepts of team development and organizational leadership support healthcare leaders in creation of a patient-centric