Organizing Customer Knowledge in the Female Central Library in the University of Dammam
Rawan H. AlGhamdi, Wala A. AlGhamdi, Ebtsam F. AlHajri, and Maha A. AlQahtani rawan.ccsit@gmail.com wala407@hotmail.com tfh20@hotmail.com Maha0ali@yahoo.com
Abstract
A new methodology for customer knowledge management in the female central library in the University of Dammam is needed because of the big amount of customers’ information that exist there. Customers include employees, students, faculty members and researchers in the university. so, the purpose of this study is to propose a methodology for organizing customer knowledge in this library. In general, the proposed methodology is for developing a customer knowledge taxonomy model (CKT). By using and applying this model the customer knowledge can be classified into three categories: knowledge about customers, knowledge from customers and knowledge for customers. in addition, this paper proposes a strategy of merging the first and second categories of customer knowledge to form the third category. As a result of this case study, the librarians are expected to use the CKT model to organize customer knowledge which will help in facilitating the knowledge management activities including storing and sharing the knowledge. That will help them also to understand the preferences and the requirements of their customers so they can provide better services for them. Finally, it’s expected that the proposed methodology can be used by
"The Customer Comes Second" is an account of the management and leadership style of Hal Rosenbluth, the Chief Executive Officer (CEO) of Rosenbluth International, a global travel management firm that was founded in 1892 by Marcus Rosenbluth, Hal’s great-grandfather. The premise of Hal Rosenbluth’s management style is just as the title of the book suggests; concentrate on your employees first and your customers second. I found the management practices outlined by Mr. Rosenbluth to be innovative and applicable to all types of business, not just the travel industry. I was also very intrigued by some of the creative employment practices used by Rosenbluth International as well as their fight to stay alive in the travel
Section 1 – Understand the factors that affect an organisation and the customer service role
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“The Library Card,” by Richard Wright is a strong essay on how books can affect and influence readers. Richard Wright writes that his first experience of the real world is accomplished through novels. He read an article criticizing H.L. Mencken and it tempted him to read some of his books. The article labeled Mencken as “a fool.” Wright wanted to know what this man had done to cause such hatred against him. “I wondered what on earth this Mencken had done to call down upon him the scorn of the South. The only people I had ever heard denounced in the South were Negroes, and this man was not a Negro,” (pg.319) Wright writes that tells us that the South was filled with racism and hatred among the whites and blacks. Mencken must have had ideas
Please accept my application for the Library Clerk position with the Aurora Library system. I believe that my experience in customer service and community outreach make me an excellent fit for this position.
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Lynnfield is a small residential community, with a rich historical lineage that incorporates tradition and convenient access to modern amenities and resources. As a haven from the busyness of the Boston metropolitan area, Lynnfield’s community amenities are cherished as a way to connect to nature and each other through town activities, facilities, and public recreational spaces. The community places prominence on maintaining a high quality of life for residents, and invests in family, education, and safety.
This adult program is for the Wichita Falls Public Library (WFPL) located at: 600 11th Street, Wichita Falls, Texas 76301. It is open Monday through Saturday, with hours:
Lakewood Public Library is located right outside of Cleveland and within a short drive to the Federal Reserve Bank’s Money Museum. We plan to partner with the Money Museum for a program called Great Minds Think: Time to Think About Money. This free, interactive financial literacy presentation uses critical thinking to help youth learn how to make their own financial decisions. The presentation discusses making smart money choices in budgeting, saving and spending. Students will increase their understanding of the importance of careful thinking when making financial decisions. Program attendees also receive a copy of the Federal Reserve Bank of Cleveland’s award-winning booklet, Great Minds Think: A Kid’s Guide to Money, an interactive workbook
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