A description of potential barriers to communication with service users in the chosen setting and an assessment of how these can be overcome
One of the barriers to effective communication that I observed was Sensory Impairments. An individual may already have a sight impairment, and suddenly or gradually lose another sense. It could be related to a specific genetic condition from birth, or as a result of an illness or accident. Due to their changed circumstances, a person’s sight or hearing loss will mean making lifestyle adjustments, such as in how they communicate, find and use information, or get around. In my school, this barrier was overcome in a number of different ways. Teachers would identify themselves (you shouldn’t assume that the person will recognise you by your voice), they spoke naturally and clearly, they also continued to use body language. This will affect the tone of your voice and give a lot of extra information to the person who is visually impaired, they didn’t avoid using words like "see" or "look" or talking about everyday activities such as watching TV or videos, they named the person when introducing themselves or when directing conversation to them in a group situation, they never channelled conversation through a third person, in a group situation, they introduced the other people present, they never left a conversation with a person without saying so, they used accurate and specific language when giving directions. For example, "the door is on
To communicate effectively with anyone, you need to speak clearly, using different pitch and tone to create interest. You should talk at a pace that is neither to slow or monotonous, nor so fast that others can’t understand it. It is important to know the stages of language development. You should also be aware that if you are working with a pupil with special needs, their communication development will be different; this could be for reasons such as autism, speech and language problems, or a hearing impairment.
For my Deaf event, I attended Deaf Coffee Night at Starbucks. When I walked in, I was happy to be able to look around and see people communicate through the use of only their hands, body and faces. I was also encouraged by the fact that I understood a majority of the signs I saw. After I ordered my drink, I approached a table of two people who were using ASL and I introduced myself. One person at the table was hearing while the other was Deaf, but both were happy to include me in their conversation. We talked for quite awhile about each of our lives. It was interesting to notice that throughout our conversation, the three of us were equally engaged in the conversation at hand about the lives of these strangers. This is a lot different then most conversations in the hearing world since most of the time we do not talk about our lives for that long and when listening to the lives of other people we do not actually care to pay close attention.
1. Sight loss - identify yourself and you need to make it clear that you are speaking to them and not someone else, they can't read your body language so you need to be clear about your meanings and directions etc, a noisy environment can make it difficult for them to concentrate on your voice and so on.Hearing loss - be respectful when trying to get their attention eg use a light touch on the arm, if they lip read they need to see your face, you need to speak clearly at a normal pace and tone, you may need to be patient and repeat things. Deafblindness - some of the above and you need to know the levels of deafness and blindness and their preferred method of communication.
1.3 If a person’s hearing or sight is impaired, body language and tone of voice will become more important. They may also need to learn new skills such as sign language or lip reading in order to be able to communicate. Making sure the person's glasses is the correct prescription, that their hearing aids are working properly, that they are looking at your face when you speak so that they can lip read, keeping your communication simple and clear, using visual prompts, light touches to their arms to gain attention etc.
| Making sure that you are at eye level, taking time to allow individuals to finish what they are saying, to reflectively listen, so that they may feel understood, to provide where appropriate another way of communicating for example using a white board.
There are many different strategies can be used to overcome barriers of communication in a health and social care settings:
Communication barriers can be overcome by understanding individuals aliments towards communication, putting effective action plans in place so service users can use these methods in all aspects of their life to have a voice and be heard.
You cannot overcome barriers such as a physical disability within communication. If one has a disability, this disability remains. If a person has a certain disability such as a hearing problem, they would have to find another way to communicate with others without hearing. This can be through written communication as they can use their eyes instead of their ears. This is one way to divert from a barrier and be able to communicate.
There are lots of ways to overcome barriers to communication this can range from building relationships between the clients including the people who provide the services, to human as well as technological aids to communication. Staff in a health and social care environment could be trained to deal with certain barriers in communication, they’re taught to identify as well as assess the needs of a client, including identify as well as put into action the preferred methods of communication. However, promote rights including equality to all clients. Assertiveness to help get their point across. Defuse aggression to help communication in a calm as well as relaxed setting. Build relationships with clients including their families to help give the
Learning aim B: investigate barriers to communication in health and social care. Why doesn’t anyone listen? Barriers to communication A barrier is an obstacle that gets in the way when a person are trying to talk to someone at work or outside of work which will prevent the exchange of ideas.
The first challenge being social dominance patterns and attitude. This challenge is definitely a struggle for many new learners. People think that the deaf are nothing more than handicapped human beings that can’t do normal
What are the obstacles to direct communication? Why do social workers need to understand these?
In the healthcare profession, communication should be fair and indiscriminative at all times. However in some occasions, there can be what is considered barriers to communication. A barrier is the word used to describe a “prevents communication or progress” . When considering communication limitations in the dental environment, it is significant to recognise differences between people and establish ways in which information can be simplified and clarified to improve the patient’s ability to retrieve the information.
What would it be like to be in a world where no one quite understood what you were trying to say? Or in a world where you could hear everyone speaking, but had no idea what they were saying. This world would be frustrating to say the least. There are things you may understand such as the patterns that are shown on the tiles of the floor, or how to quickly decipher a number sequence or code. The world is seen much differently through your eyes, but no one quite understands what you are thinking. Communication is very difficult and interacting with others is painful. On a very small scale from what we have learned the past few decades a child who is on the spectrum of Autism may understand the words, but not the music.
Communication is a way of life for sociable organisms on earth. There are many forms of communication and several are used without saying a word or making a sound. With the types of communication in the world, communicating effectively may seem an unlikely idea. Effective communication between two individuals or more is dependable on the way the message from the sender has encoded the information. Effective communication insists that information sent should be received and retransmitted back to the sender without any loss in translation. To understand communication, it must first be broken down so that each