Patient Satisfaction Analysis

The healthcare sector is one where all key players should strive to ensure that they do not commit any errors in their operations; because it mostly involves the decision of life and death to a human being. Hospitals, therefore, have to ensure that they work towards ensuring that their patients feel satisfied with the service that they receive upon visiting the hospital. Hospitals remain assured to improve their satisfaction scores by creating a conducive working environment that allows their employees to undergo career growth. They also align their behavior and set their minds towards the achieving the hospital’s goals and objectives. Hospital management needs to communicate with their staff and put into place measures that give priority to meeting of all the patients’ needs; so that they can successfully attain and maintain a respectable satisfaction

“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient

With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?

patient and family satisfaction could go a long way to advance the quality of patient care throughout the hospital.

Interdisciplinary team work is extremely important to ensure patients receive quality care that meets their individual needs (Nancarrow, et al, 2013). To achieve this a group of health care professionals work together by bringing their different professions, assessments and evaluations together in order to design a care plan for treatment of the patient (Korner, 2010). For example if a patient is dealing with a mental health disorder such as depression or schizophrenia, the interdisciplinary team would consist of the doctor, nurse, psychologist, psychiatrist, pharmacist and neurologist. The roles and responsibilities of each team member must be based on their scope of practice including the assessment of the patient, the treatment to be given,

It is true that collaboration between healthcare leaders and providers is essential for effective and efficient care delivery. However, “the ability to collaborate consistently, and in a way that ensures quality care, continues to elude” (Bankston & Glazer, 2010, p.1). This is as a result of insignificant interdisciplinary challenge for nurses, providers, and leaders in today’s healthcare. The openness and autonomy of bringing healthcare leaders, and healthcare professionals is to achieve positive patient outcomes. Bankston et al. declared that “one approach to bridging this interprofessional-collaboration gap could be the development of partnerships to facilitate the creation of interdisciplinary laboratories, sometimes called “collaboratories,”

Hospitals and insurance providers alike as well as the Centers for Medicare and Medicaid Services (CMS) are aiming to measure the value of health care (Morris, Jahangir, & Sethi, 2013). Improving patient satisfaction not only enhances the care a patient receives overall but it can have a major impact on a hospital’s reputation and financial results as well (Hall, 2008).

The Institute of Medicine (2003) recommended incorporating core competencies into the education for all health professionals resulting in better quality education; therefore, ultimately improving patient care. One of the core competencies was to “work in interdisciplinary teams” in order to achieve the most favorable outcomes of patients. An interprofessional team is defined by Lakhani, Benzies, & Hayden (2012) as a group of people who have “complimentary skills and are committed to a common purpose for which they have shared responsibility.” According to Nancarrow et al.

When it comes to managing a successful organization or a business, the one consumer whose opinions and relations matter would have to lie in the customer. In the case of medical services those affairs would lie mostly in the actions and satisfactions of the patients. In the medical community, their ratings and performances are measured through the customer relations departments. Grievances and complaints have shaped the world of medical policies, procedures, terms of conduct and response to grievances.

In years past, the hospital experience has been a big issue when it comes to the quality of healthcare. Most hospitals that don’t meet national standards included lengthy stays, several misjudgments and holes in prevention control. In general they have lacked patient respect, according to medical historians and health care professionals. However, these issues have improved substantially over the years. Because of cultural shifts, policy adjustments, healthcare prices, and technological advances, hospitals have moved toward a more patient based approach that emphasizes the importance of prioritizing prevention in all cases. Patient satisfaction is now a priority in healthcare nationally.

On a scale of 1 to 5, where 5 is excellent and 1 is poor, please rate the following questions:

Teamwork is vital in healthcare.  When all participants are engaged in a program, goals are successfully achieved. Being able to communicate and work collectively as a team requires an appreciation for each other’s area of practice.  Every team member has an important role and being acknowledged provides a sense of responsibility and accountability. Essentially, inter-professional collaboration helps ensure that the patient is getting care that is not only accessible but also comprehensive.  The plan of a patients’ care includes active participation by all health care professionals working interdependently in accordance to the patient’s preferences, values and beliefs. The health care team accomplishes the goal of meeting the patient’s medical needs by delivering evidence-based practice.   To deliver quality care, the patient should always be involved.

The study reveals the effect of patient satisfaction in the quality improvement process. Patient satisfaction surveys have received much consideration and are thought out as significant and fundamental means of information for tracking spaces and emerging a successful action plan for quality improvement in healthcare organizations. On the other hand, there are a very small number of published studies exposing of the improvements gained from response information of patient satisfaction surveys. In the majority cases, these studies are opposing in their results. This study examines thoroughly some research studies that seriously talk about the relationship of dependent and independent significant attributes towards general patient satisfaction as well as its effect on the quality improvement procedure of healthcare organizations.

I feel that the patients and providers can agree that the greatest achievement that the health care industry has made is the focus on patient satisfaction. Patient satisfaction was one of the nine performances to be improved per the Joint Commission in their 1992 accreditation manual. The reason I feel that patient satisfaction was the greatest achievement is because if the patients are not satisfied with the level of care they are receiving at a particular health care facility, than they are going to seek services elsewhere. This also affects the providers, because if the patients feel they are not receiving the treatment they need, then that provider will, one, have a bad reputation, and, two lose business. Before 1994, maybe none of this

A healthcare organization’s reputation for its commitment to quality and patient-centered customer service stands as the main criteria for individuals in choosing a healthcare service provider (Stavins,2006). “Therefore, measurement of patient satisfaction and incorporating results to create a culturewhere service is deemed important should be a strategic goal for all healthcare organizations”(Stavins,