Patient Satisfaction Case Study

The health care industry is an environment that is competitive and expensive. To be a patient receiving care the urgency is high and at a very critical point to trust a team of strangers with your care possibly even your life. On the other side of that coin, treating and interacting with patients is a part of the health care industry because providing care does not end with the physician. In the middle of these two different side of health care is where management steps in and takes over the middle ground.

Administrative staff remains at the top- level of the organizational structure, formulated of individual’s that have ownership (stakeholders) with the functions of operations in the healthcare facility. These important individuals are accountable for the enforcement on policies and regulations, with ensuring the implementation for public

This unit is primarily concerned with those people who are most dependent upon your assistance. The level of assistance they need can vary from needing help to get out of a chair to being completely dependent on others to move them, to turn them over and to alter their position in any way, for example, if they are unconscious or paralysed. It is essential that people are moved and handled in a sensitive and safe way. This is also vital for you as a worker, to prevent injury to yourself. It is possible to minimise the risk to both you and the people whom you support by following the correct procedures and using the right equipment.

Each department works together to create a smooth streamline transition for every patient. The employees, from customer service to administration to physicians, work on the same level with one another and share in the passion of treating and healing their patients. The employees continue their focus of their patients to the patient’s family as well.

Patient satisfaction is a driving force in today’s health care system. Incorporating the patient in their care will help with the patients healing process as well as encouraging the patient to be more compliant with their prescribed care. Bedside reporting is a practice that some organizations have incorporated in their standards of care. The patients care does not stop when the nurse’s shift ends. Therefore, it is important for the patient’s information to be conveyed accurately to the oncoming nurse. Conducting shift reports at the bedside allows the oncoming nurse to both visualize and interact with the patient much sooner than if the nurse had received report in another manner. Furthermore, bedside reporting allows the patient to interact with both nurses; and allows them to see that their care is being properly managed. This type of reporting also allows the oncoming nurse to ask questions, as other methods of shift reporting limits the oncoming nurse from interacting and asking questions of the off going nurse. Patient satisfaction as well as accurate transfer of information and patient safety is a crucial part in providing quality patient care.

The restorative administration 's industry is rapidly getting a handle on mechanical headways that allow digitization and computerization of physical and manual records and methods. By what means can affiliations change the useful and organization parts required to give this passage against the need to keep up sufficient security?

Inside the hospital, conformity is not an option unless patients want to face the wrath of the Big Nurse and her machines. Big Nurse operates the ward on a strict schedule and ultimately sets out to achieve submissiveness by any means necessary. “Ellis is Chronic came in an Acute and got fouled up bad when they overloaded him in that filthy brain-murdering room that the black boys call the ‘Shock Shop,” (16). “A cheery atmosphere” is the exact opposite of what citizens would juxtapose with a “brain-murdering” machine. Yet, strangely enough, the inhumane treatment such as what Ellis endured goes entirely disregarded by the Public Relations man in order to maintain a strong reputation. The corrupt values of society lead the Big Nurse and all of her patients to believe that the only way to succeed is to become a robotic copy rather than being an individual. “The Big Nurse tends to get real put out if something keeps her outfit from running like a smooth, accurate, precision-made machine,” (28). Through the concrete

According to Makary (2013), in 2012, the Centers for Medicare and Medicaid services finalized details of a new reimbursement method that adjusts payments based on patient satisfaction scores-a measure also being adopted by private insurers. Because of this, patient satisfaction is becoming a front-and-center issue in the health care industry.

Conducting a thorough evaluation using the seven categories should provide useful information about North Macomb Medical Associates overall patient satisfaction. The employees should view the assessment as a learning experience. The first area that will be reviewed facilities leadership. This criteria evaluates how the senior leaders, which in the case of North Macomb Medical Assistants would be the owner, the four other physicians, and the office manager. According to the National Institute of Standards and Technology (NIST) (2015), “senior leaders play a central role in setting values and directions, communicating, creating and balancing value for all stakeholders, and creating an organizational focus on action, including transformational change in the organization’s structure and culture, when needed” (p. 3).

Hospitals are experiencing a financial impact with being reimbursed for the medical services provided to the patients. This can contribute to the patient having hospital acquired or related illnesses because of poor and inadequate quality of care rendered by the staff. Medicare and Medicaid are raising the bar with reimbursing the hospital for the medical services. They are basing the reimbursing for medical services upon the quality of care, patient satisfaction with services, mortality and readmission to the hospital rate (Carpenter, Short, Williams, Yandell, & Bowers, 2015, p. 255). As the level of quality of care is rendered to the patient, the medical staff objective becomes fostering patient centered care. This will increase patient satisfaction

Analyze your interventions with a current or former patient /client from the perspective of achieving behavioral change. Please briefly describe the case or situation and then complete ONE of the following:

D-The patient received his dose increase today from 35mgs to 40mgs. According to the patient he was doing okay at 35mgs, but feels 40 mgs will do better. The patient admits to using heroin last night, 2 bags by IV. This writer stated he did not use due to cravings, but to help him sleep as he going through withdrawals. The patient further believes with the new dose, he will be able to sleep better at night. This writer then asked the about the outcome of his blood works with Brownstone Clinic. The patient then admits that he hasn't follow up because he did not have any minutes on his phone, but will follow up today and update this writer during the next scheduled session. This writer then proceeded to discuss with the patient about his goals for his treatment during the remainder of the session.

I agree with you as you said Laura, that Vietnamese patient may smile easily and often, regardless of underlying emotion, so a smile cannot automatically be interpreted as happiness or agreement. Vietnamese are very polite and does not usually ask any question even they did not understand, they may simple listen and answer yes in respect. They prefers home food and eat rice even they are diabetic patient.

The realization of such services should be supported with adequate funding. Again, the stakeholders of the organization should be the major contributors towards the long term care service provision funding. The continuum care is crucial in the sense that it ensures that the care of the patients continues amid all the challenges and at all times. In case of financial challenges, the government ought to lend a helping hand to assist fund the important services (Pratt, 2010). Other private organizations with keen interest in healthcare provision

According to the Centers for Medicare and Medicaid Services (n.d.), the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey utilized to understand a patient’s perception of hospital care. The HCAHPS survey is comprised of five separate categories of topics, including your care from nurses, your care from doctors, your experiences in the hospital, when you left the hospital, and understanding your care when you left the hospital. The following will address three measures to improve patient satisfaction scores within the subject when you left the hospital.