Persuasive Speech On Good Customer Service

As a customer service employee you must have these understandings to make it professional; strong communication and problem solving skills. Those my friend are the key factor to be successful. Situations involve so many different challenges in very job. Just be ready to hit them head on and focus on the facts.

You are representing the company that you work for and are the first point of contact, so customers will respond to how they are treated from the first person that they speak to, if they are treated in an un friendly manner they will possibly change their view on the company maybe change their mind and take their business else where. If they are treated with respect and answered in a professional and efficient manner they will feel at ease and confident to do business and hopefully continue to do good business with the company and also recommend your customer services to other potential customers.

Before the call is over, it is important that I use cues such as “I hope my answer was helpful” or “Have you got any more questions?” as these usually lead to customer feedback of the customer service provided by myself. I then thank the customer for calling and remind the customer to feel free to call at any time if he finds that he wants further information.

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

Reflecting back on a time I receiving excellent customer service is when I worked as a sales associate at Big Lot’s, our customers are number one priority no matter what job position assigned such as a front cashier, floor, furniture, or freight associate, our goal is to greet customers in a friendly professional manner, answered customers’ questions, addressed problems and complaint in person and via phone, helping customers select products that best fit their personal needs, educate customers on product and service offerings, offering exceptional customer service to differentiate and promote the company brand as well as build customer confidence by actively listening to their concerns and giving appropriate feedbacks are all very important in obtaining an excellent customer service skills.

Persuasive speech outline purpose: To persuade my audience to donate blood through the American Red Cross. Introduction:

Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product or service to others, complaints or problems must be handled properly.

According to “Alison Doyle” Saying friendly hello or simply greeting people can make your store difference. Dealing with your customers with good attitude can possibly make them feel and found that just smiling, like saying they can solve their problems in everyday their living.

In the essay “Why Should I Be Nice to You? Coffee Shops and the Politics of Good Service”, Emily Raine explains that being nice to customers is mandatory, but not always possible. This essay, “Why Should I Be Nice to You?”, supports how customers should be treated. Ideally, nothing but friendliness should be exchanged between customer and employee. But that is not always the case. When dealing with difficult rude customers, an employee has the right to stand up for themselves, though this still must be dealt with professionally and as courteously as possible.

Customer service is just a piece of the customer experience equation, although an important piece. In my experience, good customer service is always being positive and willing to assist your customers to the best of your ability. If you have an unhappy or upset customer it’s your job to find out why they feel this way and use that information to improve on your service, or your product. Without good customer service there is no great customer experience.

I was very annoyed because the customer told a liar to my supervisor; I believe so due to not able to take him to the coatroom and because I helped to hold his jacket while putting his key inside his bag, this gave him the opportunity to get me into trouble. The reflection from this, I have learned that to not touch customers

Overall, I saw that store employees do exhibit the correct interpersonal behaviors that lead to positive interactions with customers. Each employee had a true interaction with the customers. The employees I observed always had a smile on their face and never complained or slowed down their work. They truly wanted to help the customer get in and out as fast as possible with no problems. For example, David, the golf department supervisor, was working with the female who needed new grips. The look on his face was excitement. He loved teaching her about all the grips and wanted to her leave with the right purchase. Brett, the employee in the shoe department, was very friendly to the customers that needed help. For example, when the kid who came

As I have been in the retail business for over fifteen years, I have seen and heard it all. We are always told the customer is always right, and do whatever it takes to make them happy. However, as I got older and wiser, I concluded you are not always right and no matter what you do you will not make them happy. I have noticed many do not like to be asked for any form of identification, do not count their change, and some like to blame employees.

We ask that they have good attitudes towards customers because we want customers to come back to our store whenever they something and we want them to feel comfortable coming to our store, and we want our customers to tell their friends and family about us. They must team players so they can work together and bring out the best in each other so we make as much profit as possible. Customer service is one of our biggest priorities mainly because that’s what we are known for.

This brings out a positive appearance within the store. This type of treatment should be present in all departments throughout the store. The most important support comes from the checkout counter who will leave the customer with a lasting impression of that store. The cashier's behavior could be the determining factor if that customer will return to that store. A policy should be in place which states that all cashiers final comments spoken to the customer should be "Have a nice day. Thanks for shopping at Wal-Mart". Quality customer service is what will make a store flourish in the retail business, or it could hinder the business by losing customers to another retail store. Without customer service, there will be no customers (Lindner, 2005).