Effective Communication And Customer Service

1047 WordsNov 17, 20155 Pages
Communication plays a big role in our everyday life. Without communication we would not succeed in everyday life. Communication is everywhere regardless if it is talking or body jesters. We are going to learn the main factors for good communication whether that be face-to-face or over the phone. I will talk about Effective communication in customer service, Customer service skills that every employee needs, and 10 ways to communicate effectively. Did you know that there is an effective way to communicate in any business? There are several ways to communicate with others. Mainly we speak to them face-to-face or over the phone either way you need to know the proper way to do so. You have customer service workers who are trained to be effective to customers if the service issues arise. “In dealing with customers, communication is essential, whether it is face-to-face, over the phone, via email or, increasingly, through online channels.” (Effective comm) As a customer service employee you must have these understandings to make it professional; strong communication and problem solving skills. Those my friend are the key factor to be successful. Situations involve so many different challenges in very job. Just be ready to hit them head on and focus on the facts. When you answer the phone be professional about it don’t wreck the call with the wrong impressions. For example: “They are still at lunch, They are not in yet, He’s popped out”, (guide) those are some ways not to
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