Positive And Negative Factors Of Brand Loyalty: Influence Customer Customing

Firstly, to start with it is important to understand what is Customer loyalty? Loyalty can be explained as an attitudinal or behavior. According to Mark, Grahame & Kathy (2003): “Loyalty is something that consumers may demonstrate their interest to brands, services, stores, product categories. Here, we use the term customer loyalty as opposed to brand loyalty; this is to emphasize that loyalty is a feature of people, rather than something inherent in brands (Mark, Grahame & Kathy, 2003).” To explain it further Customer loyalty is something where consumer or customer likes or prefer to buy

Thus, companies seek to strengthen customer loyalty. Brand loyalty is considered to tilt the consumer to purchase the package / product specific brand (Jacoby and Chestnut, 1978). Later, Oliver (1997) defined loyalty as "a deeply held commitment to REBUY or repatronize preferred product / service consistently in the future, thereby causing repetitive same-brand or same brand set purchasing, despite situational influences and marketing activities, which would result in causing switching behavior "(p. 34). This conceptual definition covers two different aspects of loyalty: the behavioral. This is consistent with an integrated conceptual framework proposed by Dick and Basu (1994), that customer loyalty is regarded as a "power relationship between the relative position of the individual and repeat

According to Veloutso & Moutinho (2009, p.315) Brand relationship is defined as the continual exchanges between a specified brand and an established customer, where relationship characteristics of love, association, interdependence and loyalty are developed with the brand. However, Keller (2014, p.365) revealed that consumer-brand relationships are the quality of relationship between brands and consumers. As a result, there are many influences that formulate consumer brand relationship. Basically, brand loyalty , brand equity and trust Escalas and Bettman, (2005, p. 379) are the underpinning factors that generates brand relationships. Furthermore, this developing customer brand relationship constitutes a sum of long term experiences with the brand where the brand is the entirety of the customers experiences with the brand. However, supplementing the long term customer brand relationship, brand communications is the major catalyst in relation to enticing both customer and seller in the long term relationship, hence attaining a brand emotional connection. This brand relationship does not only lodge an essential position in the mental period of a brand connection, rather it stimulates greater sales due to customer retention, less price Vulnerability, superior customer loyalty and advanced profit margin.

Brand loyalty exists, especially towards the top end of the industry since it is easier for customers to form emotional attachments to luxury brands and luxury goods, since their durability and elevated prices make customers think more about the purchase.

Simplified brand loyalty describes a status in which consumers determine their selves in; out of it they become committed to a brand. Thereby they continue purchasing products or services of a specific brand. At this point consumers rather spent more money on a product of a specific brand than buying from multiple suppliers within the same category. Mainly brand loyalty is a result of consumer’s behavior, which is enforced through a company’s measurements regarding branding. Branding is a process that a company runs through in order to establish a new brand. The ambition here is to strengthen a unique name and image for a product in

So in order to maintain the consumer loyalty with the brand it is necessary to make a good relationship with the consumer as it is the first key of building good image of brand in the mind of the

Brand equity is an important key to produce customer loyalty. It is a powerful factor in winning market share. It helps an organization or a brand to grow and defend market share. A brand with strong and positive image and productivity has the ability in driving stable customer loyalty. Customer loyalty is the combination of consistently positive consumption experience, perceived value of experience and also physical satisfaction towards products and services. Consumers always have a positive view on the brand they are supporting the most. Customer is a major key for a brand to success, therefore

Brand loyalty is a contributing factor for competitive advantage in the domestic airline industry. Businesses in mature industries spend a lot of time and money developing their brand. Virgin Blue has a culture of helpfulness and irreverence and the “flying kangaroo” symbol is central to the Qantas brand Hill et al. (2007, p. 116). Brand loyalty makes it harder for new entrants to enter the market.

Goodson, S. (2011). Is brand loyalty the core to Apple’s success? Retrieved January 22, 2014. From http://www.forbes.com/sites/marketshare//2011/11/27/is-brand-loyalty-the-core0to-apples-success-2/

Nostalgia as defined by disctionary.com is “a wistful desire to return in thought or in fact to a former time in one’s life, to one’s home or homeland, or to one’s family and friends; a sentimental yearning for the happiness of a former place or time.” Various psychologists have theorized that while nostalgia is triggered by negative emotions, it nevertheless has a positive effect on a person’s psyche such as enhanced mood, belongingness and positive feelings about the future.

In reality brands can exist forever if they are managed to stay in step with their target customers' unmet needs, preferences, wants and strive to exceed their expectations. Brand familiarity and execution are key to the longevity of any marketing strategy, and to attain this over time brand marketers must stay agile enough to shift with customer's needs, both actual and planned (Palmer, 2010). Consider Proctor & Gamble and their approach to branding soap over the last one hundred years, where the product itself was changing and continually improving yet the brand equity accumulated over decades of consistent execution (Srivastava, 2009). The ability of a brand to stay agile and take risks is also predicated on how much trust it has created and keeps fueling over time with its customer bases as well (Urde, 1994). A brand can survive over a very long time by concentrating on the customer first and their needs, making those the galvanizing force of the entire branding network (Sarkar, Singh, 2005).

To provide a rounded perspective, in addition to the eight required academic sources I selected supplemental, industry-based materials as a means of delivering a robust framework for strategies on brand loyalty and

Do you view your loyal customers as repeat buyers, or do you see them as brand ambassadors? How you respond will say a lot about your brand strategy.

The concept of Brand loyalty is defined in terms of 6 necessary and sufficient conditions. These conditions are as follows: -

Literature review carried out indicate that Brand trust is the willingness of the average consumer to rely on the ability of the brand to perform its stated function The researcher reviewed the work of Chaudhuri (2001). Further review shows that consumers trust a brand because of the ability of the brand to perform its stated function the review of the work of Jacoby and Chestnut, (1978); Pessemier, (1959); & Reichheld, (1996) show that loyal consumers will pay more if the product provides unique value. Brand loyal consumers are more willing to pay more for a brand because they perceive some unique value in the brand that other brand cannot provide. For a brand loyal customer cost is not a driver of the purchase but the uniqueness of the brand to the customer.