Professor Jones And Classmates Case Study

Decent Essays

Hello Professor Jones and Classmates, What negative consequences can emerge when mission, vision, or values contradict strategy. When the mission, and vision of the company are not passed on to the employees in a clear way it will create confusion, waste time, and the loss of money. If the employees are confused on how to deliver information to the customers it will lead to inconsistencies that will affect the employees and customers. The inconsistencies will be to give different answers to the customers that have similar requests. The negative impact on the employees is the feeling of frustration of not being able to deliver accurate information. The negative impact on the customer is that the employee will approach them in an unfriendly

Get Access