Putting the Needs of Others First with Greenleaf

Servant leadership is an effectual way to motivate the employees. Its unique emphasis on concern for

Overall, support and conscientious behaviors associated with organizations establishing a culture of servant leadership seem to prove their strategy through the test of time of market recessions and gains. Likewise, servant leadership appears in areas that include pay administration, employee empowerment, training, and employee development in additional companies, such as Starbucks, Southwest Airlines and TDIndustries (Jones, 2012). The servant leader provides the follower with everything needed to achieve success, as well as the opportunity to flourish through their servant leader illustration. Furthermore, in Jones’ (2012) research of leadership styles he noted greater profits were not the underlying reasons for implementing and sustaining

Servant Leadership is “an approach to leadership with strong altruistic and ethical overtones that asks and requires leader to be attentive to the needs of their followers and empathize with them; they should take care of them by making sure they become healthier, wiser, freer and more autonomous, so that they too can become servant leaders” (Valeri, 2007). Although there is not many servant leaders in this world but the concept of servant is one of the most leadership approach leaders today struggles with. Servant leadership is mainly about the leader helping to grow their followers or members personally and professionally through empathy, listening skills and compassion. The concept of servant leadership which was proposed by Robert K. Greenleaf in his 1970 writing indicated that servant leadership is a theoretical framework that advocated a leader’s primary motivation and role as service to others.

Antecedents that influence leadership include factors such as the leader’s personality and ethics, followers’ openness, and cultural norms. Furthermore, the leader’s behaviors affect the process. For example, a leader needs to be knowledgeable regarding an organization’s goals to effectively address and handle difficult situations. A servant leader assists followers in achieving purposes. A leader treats followers fairly and respects personal values. The leader helps followers learn to make choices. An ideal outcome is a favorable effect on the followers, organization, and community. The leader can determine which needs will help followers progress and plan to meet those needs through developing programs or obtaining funding (Northouse, 2016).Servant leadership is important for management because it affects employee’s productivity. While a manager requires work to be completed and appears unconcerned if an employee has a problem, the servant leader may help a follower so he or she can work successfully. For example, although a manager may penalize an employee for arriving late, a servant leader may ask the employee what he or she needs to arrive to work on time. After the leader and the employee successfully collaborate, the effect is that the manager is appeased and the employee keeps a job. A servant leader can help employees develop a supportive community

There are many advantages to practicing servant leadership to be experienced by all stakeholders. A balance is required of either incorporating other styles when the situation calls for them or there should be a good mixture of leadership styles among the leaders within the organization. This blend of leadership styles allows for all levels of employees to feel they play an important role in the success of the organization while continually

This article examines the similarities and differences between transformational and servant leadership. The authors suggest the primary difference is the focus of the leader. The transformational leader’s focus is more on the organization and the servant leader’s focus is more on the follower. The authors state that both offer the conceptual framework for

By being a servant leader, I will put the needs of my employees first to ensure that my company is socially responsible through quality customer service rendered by me and employees. Since leadership is considered a critical force in producing positive outcomes in organizations through the performance of employees, it is very important to take servant leadership seriously (Grisaffe, VanMeter, Chonko 2016). My main and foremost priority as a servant leader is to serve others with real selflessness before aiming for profit. For instance, as a non-medical owner of a care

Servant leaders puts their followers first versus the goals and objectives of the organization, which limits organizational strategy and processes and lacks continuous improvement of core competencies; therefore, there is no research to date that proves this leadership style increases organizational performance (de Waal & Sivro, 2012). In contrast, as a positive, communication strategies of servant leaders are rewarded with employee loyalty and decreased staff turnover which increase patient outcomes and satisfaction due to staff feelings of appreciation and compassion from the servant leader (Marquis & Huston,

Being a servant leader empowers others to become better people. Without such leadership, Kelleher’s employees would feel as if they do not matter, but in reality they are the most important assets to the airline company.

Here, Greenleaf describes a relationship that is centered on the selfless nature of the leader. While servant leadership prioritizes serving other’s without benefiting personally, it should be questioned if this is truly possible. This is because it is not likely to act as a servant-leader without receiving something in return. An example of this would be a person volunteering for a cause

Conversely, ServiceMaster’s approach to leadership involves encouraging everyone to think and innovate like a leader (Hunsberger, 2017). As covenantal leaders follow the path of moral growth, where change is tolerated, if the change relates to foster human growth, development, and satisfaction of human needs (Caldwell, 2005). Yet other types of leadership models look at being change agents with profits and cost cutting initiatives as their sole goal such as a transactional or autocratic leader (Caldwell et al., 2012). Despite extensive leadership research, a servant style approach is rarely considered as significantly profitable and today’s leaders appear incapable of earning the trust of their employees or the support of society (Caldwell et al., 2012). As ServiceMaster continued slow but steady growth decade after decade the leadership demonstrated its ability to experience profits as they continued to invest in their employees’ welfare.

Dierendonck and Nuijten (2011) stated that servant leaders carry stewardship, which is defined as high willingness of serving for the whole. It closely relates to social responsibility, loyalty, and team work (Dierendonck and Nuijten, 2011). As for myself, my motivation for work was self-realization. I viewed social responsibility as a set of rules showing which lines not to cross, loyalty as an old-fashion ideology, and team work as a process to reach the desired goal. These approaches indicate that I do not have the stewardship as required in the servant leadership theory.

The authors of the review state that they focused on providing an informed answer to how servant leadership works and how it could be applied in organisations. A systematic literature review was conducted with a final tally of 39 studies deemed appropriate for the exercise.

In the book The Servant, the author James C. Hunter discusses Servant Leadership, and the impact it has on every aspect of life. The book begins with a middle-aged man, John, who has it all, a supportive wife and kids and an authoritative job as a manager at a glass factory. John however, feels his life is falling apart, his employees aren’t respecting him and his relationships with his wife and kids are becoming distant and negative. In an attempt to make a change, John attended a week long religious retreat that’s main focus is Servant Leadership. The attendees at this retreat were all very different, their careers varied greatly, and their views on how to be a leader were not alike either. In the end though, they all agreed on one thing, making a change to become a Servant Leader was going to reshape their lives, through both their careers and relationships.

It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do