Questions On Delay Payment For Business Advisory Services

Q1: List the stakeholders involved and their influence. Identify any fundamentals of business or capitalism involved.

Political –how changes in government policy might affect the business, like a decision to subscribe building new houses in an area could be good for a local brick works.

If a service users wishes to make a complaint or register a concern they should find it easy to

Making sure clients know how to complain. It’s important to make the complaints procedure easy and accessible for everyone, so the clients don’t feel like it’s difficult to make someone know that they’re not happy about something. They also need to be reassured that the complaint is confidential and will be dealt with quickly as these are probably the main factors why people don’t want to complain.

Further, certain political decisions regarding construction also exert their impact. However, Health and Safety law, Tax Policy, Employment Law, Environmental Law, regulations and deregulations affect the home building business of the company. Approvals are required for acquiring land, and for these approvals the company has to pass through lengthy processes. The company is facing political pressure, which is from no-growth proponents. But, as a matter of fact, the political conditions are working in favor of Toll Brothers, and the company is getting control over unfavorable conditions by controlling the land, and navigating via difficult and lengthy regulatory approval process.

5. Use the table below to identify issues of public concern relating to the industry and organisation, and describe how these issues are addressed / dealt with.

F. Service to customers is not very good. Long lead times and bad shipping methods are cause for problems. Accessibility and convenience are also a cause for concern.

In some instances customer service staff will not be able to resolve the complaint at this level, in which case the complaint will be escalated to the Manager.

Legal requirements for dealing with complaints are that all service providers must have a system for complaints. There must be clear information about how and to whom a complaint should be made and time scales for it to be dealt with.

Plagued by “slow turnaround times, shoddy work, and unresponsive service” (p. 1), city manager Frank Palos took action by conducting an internal performance audit on the P&Z department. As predicted the audit revealed several problems and issued several recommendations for improvement. The recommendations included “streamlining planning and zoning procedures, establishing a performance standard for timeliness of plan reviews, and simplifying the zoning code” (p. 1). Thus, the department implemented the following reforms: increased staff autonomy, formation of a Citizen Advisory Board (CAB), and creation of performance indicators. Success soon followed as the reforms reduced processing times by 60%. Unfortunately, the department still had problems, budget deficits (p.2). The problems resulted from the fee collection of some permitting processes. While some less complex projects resulted in profits, other complicated projects incurred extra costs and resulted in budget shortfalls. In other words, the fee collected did not cover the department costs for carrying out the permitting process. In order to address this problem, Finance Director Frank Toto suggested moving to a new accounting scheme called activity-based costing. Although, this proposal solves many of the issues and has received support, there has also been stark opposition. Several P&Z staff and other city employees worry about operational changes and even possible power shifts within

When you have all the details about the complaint, ask the customer how they would like it to be resolved

• Have open and honest communication with vendors concerning what is going good and bad with their products

able to conduct business. We may be facing another three weeks to three months of delay

The issues encountered can occur on both the company and customer side, among them are the

Complaints also tell you that the customer still wants to do business with you —Most customers don’t complain — they just take their business elsewhere, because they’ve given up hope of getting what they need from you.