Questions On Language And Emotions

Decent Essays

Question 1: Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using “I” language. Solving issues in a relationship should be productive. We see Ken and Jan having a conflict over Jan talking about him with his girlfriend Shannon. Ken seems to approach the matter in an attacking manner. He is supposed to attack the problem and not directly attacking Jan the one who caused the problem. He should try to use the ‘I’ language to address the issue rather than using the language ‘you’ towards Jan. for instance using the phrase; “I felt hurt by getting to know Shannon knows a part of my past. I feel it was …show more content…

What are the verbal messages used by each? What contradictions occurred between the nonverbal cues and the verbal message, and how did the contradictions impact the interaction? The way people talk during the conflict resolution goes a long way in defining the end result of the conflict. Verbal and non-verbal communication can make or break a conflict resolution. We see Ken and Jan being to portray some of the best non-verbal cues that is maintaining an eye contact, a calm tone of voice and calm gestures. Jan shrugging herself and pointing fingers at Ken shows a negative attitude towards the issue. They are also both paying attention to each other when one is talking. Though we do not see a cue like a reassuring touch and concerned facial expressions which in this case should come from Jan that gives Ken a soothing feeling of being sorry. In their verbal communication they are both cool with no heated arguments. This brings a contradiction for we do not see them solving the conflict in an agreeable manner. Question 4: Reviewing the nonverbal and verbal cues identified in the last question, what are the roles that these play in the conflict? Do these cues lead to a more positive outcome or negative? How can nonverbal and verbal cues be used to lead to a more productive conflict resolution? On the non-verbal and verbal cues discussed above, they in a way help in resolving the conflict.

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