Cm206: Interpersonal Communication Questions for Response

844 WordsApr 28, 20164 Pages
CM206: Interpersonal Communication Questions for Response https://homeworklance.com/downloads/cm206-interpersonal-communication-questions-for-response/ Jan and Ken have been good friends for most of their lives, but because of what she said last week, Ken believes Jan has betrayed their friendship. Ken: Jan, we need to talk. Why did you tell Shannon about what happened between Katie and me? You know, [now] Shannon doesn’t want to talk to me. Jan: Ken, I’m sorry. I didn’t mean to tell her. I just kind of slipped out when we were talking. Ken: Sorry? Sorry is not enough. I told you that in private, and you promised that you would keep it just between you and me. Jan: Ken, I told her that long before the two of you even started…show more content…
In what ways did the nonverbal cues used by both Ken and Jan impact the message? What are the verbal messages used by each? What contradictions occurred between the nonverbal cues and the verbal message, and how did the contradictions impact the interaction? 4. Reviewing the nonverbal and verbal cues identified in the last question, what are the roles that these play in the conflict? Do these cues lead to a more positive outcome or negative? How can nonverbal and verbal cues be used to lead to a more productive conflict resolution? 5. The conversation seems to be framed in a win-lose orientation to conflict. Each person wants to be right, and to win at the expense of the other. How can Jan and Ken move their conflict discussion into a win-win orientation? 6. Review the eight conflict-management skills discussed in the text. Identify three examples of these skills in the dialogue between Jan and Ken. 7. Identify three places in the dialogue where Jan and Ken missed opportunities to manage conflict successfully. Give specific suggestions (supported by the text material) on how the conflict management strategies could have been incorporated to improve the

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