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Quinte Mri Case Notes

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Background to the Case Here are some questions to help you analyze the background of the case: • State the background as you understand it • What business is Quinte MRI in? • What facilities does Quinte MRI have? Who are their customers? (ANSWER: physicians) • How long has Benton-Cooper been operating? How is business going? • Who are you in the case? (ANSWER: David Wright and/or Kevin Saskiw) • What is your role? • What is the service being performed at Quinte? (ANSWER: completed diagnosis) • How is it requested? How is it finished? • What is the “marketing task”? How do you make money in this business? • What is the available demand? What is the future demand? Issue(s) Identification: Here are some questions to help you …show more content…

What training is necessary, if any?  Where to search for talent, where to advertise, etc?  When should the MR technician start? What is feasible? What does Quinte do in the interim?  How to entice talent to a small town? Can you convince them to do a night shift? How do you set-up machine-sharing routines? How will you first clear the existing backlog? Case Wrap-Up Lessons learned in this case include the following: • It is good to solve problems, in general, but simply fixing a few things (e.g. better scheduling) is typically not enough. In this case, we must deal with the lack of capacity by addressing the bottleneck. • One important question: What resource should be the bottleneck? Typically, this will be the resource that is the most expensive (e.g. automated cutting machine), most difficult to acquire (e.g. comes in large chucks, has long lead times), most highly trained (e.g. brain surgeons), etc. For Quinte, this is clearly the MRI machine itself. • Given the MRI should be the bottleneck; the other resources must have protective capacity. This means adding enough of everything with cycle times longer than the MRI machine – for sure an extra MR technician. The role of non-bottlenecks is to protect the ability of the bottleneck to operate at full utilization. • However, in this situation, there is also a complicating requirement for quick response under highly variable conditions. This means that we want the MRI machine to have some

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