preview

Retail Marketing

Better Essays

Retail Marketing Sales Operation and Management1 C. Hazarika2 Retailing includes all the activities involved in selling goods and services directly to final consumers for personal, non-business use. A retailer or retail store is any business enterprise whose sales volume comes primarily from retailing. Any organization selling to final consumers – whether it is a manufacturer, wholesaler or retailer –is doing retailing. It does not matter how the goods or services are sold (by person, mail, telephone, vending machine, or internet) or where they are sold (in a store, on the street, or in the consumers home). Types of retailers Consumers today can shop for goods and services in a wide variety of retail organizations. These are store …show more content…

Well known oneto-one selling is AVON, Electrolux etc. In one-to-many, a salesperson goes to the home of a host who has invited friends; the salesperson demonstrates the products and takes orders. Pioneered by Amway, the multilevel (network) marketing sales

system consist of recruiting independent businesspeople who act as distributors. The distributors’ compensation includes a percentage of sales of those the distributors recruits as well as earnings on direct sales to customers. These direct selling firms, now finding fewer consumers at home, are developing multi-distribution strategies. 2. Direct marketing has roots in direct mail and catalog marketing. It includes telemarketing (1-800-FLOWERS), television direct-response marketing (Home shopping network), and electronic shopping (Amazon.com. Autobytel.com). Of these, electronic shopping experienced a major take off in the late 1990’s as consumers flocked to dot-com sites to buy books, music, toys, electronics, and other products. 3. Automatic vending is used for a variety of merchandise, including impulse goods like cigarettes, soft drinks, coffee, candy, newspapers, magazines, and other products like hosiery, cosmetics, hot food etc. 4. Buying service is a store less retailer serving a specific clientele – usually employees of large organizations – who are entitled to buy from a list of retailers that have agreed to give discounts in return for membership. Corporate Retailing

Get Access