Section One: .. An Effective Approach To Training Is The

new skills, recurrency and behaviour. It is important that methods for training, development and assessment are linked to the required competence standards and appropriate to the tasks being undertaken. The training and development of each member of staff and new recruit should take into account their previous experience, skills (both technical and non-technical) and knowledge. Their competence should be assessed using suitable methods, taking into account any changes in circumstances and equipment, and providing feedback throughout. Those assessed as being not yet competent may need further training and development. Contractors should be trained, developed and assessed to the same standards as staff. Suitable records should be maintained of competence standards

Describe the components of needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

Training must be addressed in such a way that it covers the employees’ performance-development needs and is in accordance with their job descriptions.

Organizational analysis “involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities” (Noe, 2013, p. 114). Organizational analysis has determined that retraining needs to occur in several key areas. Training will be given to managers, on improving communication, motivating and retaining employees through coaching and individual pathway development, with a

A performance management system should consist of planning, monitoring, reviewing and evaluating (Hrcouncil.ca, 2015). During the planning phase management should identify, clarify and agree upon expectations of the employee. Also, in this phase management needs to determine how results will be measured, agree on the monitoring process and document the plan for performance management. Furthermore, this step is imperative for management to identify and ensure the performance objectives are explicitly stated to the employee. In the development of this phase management would

Before any training begins, it is absolutely necessary that the problems are identified so as to create a plan that specifically addresses these needs. Blindly training people on random tasks does nothing to accomplish any mission. Only when focus and precise training is applied in the correct area, will the organization begin to grow into something stronger. Brown (2002) wrote " to identify specific problem areas in the organization, HR and management must know what the problems are so that the most appropriate training will be directed to those organizational problems, " (p.569.).

Every organization at some point must design a training and development program to make sure that the managers and employees get the skills that it would take to perform their job. In order to design a training and development program, the organization must conduct a need assessment. “Need assessment is the process used to determine if training is necessary; it also is the first step in the Instructional System Design model (Raymond A. Noe).” In order a training need assessment to be conducted, the training manager need to know the organization goals and objective, must know the jobs and its related tasks

Most organizations do not follow-up on the benefits of training as regards staff performance. As a result of this they don’t take training and development as an important factor in organizational growth and survival. Most manages do not know how to assess the return on investment in training, nor are they equipped with the necessary management tools to monitor the decision making process of such investment. It has been discovered that training and development budget is the first cut when the organization is faced with difficulties because most of them are of the opinion that investment in the area of training and development is not linked to the bottom line of the business. Globalization and rapid technological development has changed the conditions for companies and increased competition in the world markets. The quality of a company’s human resources is the key driver for sustained top-level performance. It has become crucial to continually invest in human resource development in order to guarantee success in the global market. As earlier said, managers engage in minimal training thereby not giving quality training to their employees, this in turn affects the overall outcome of the training and the performance of the staff. Most organizations that have a competitive image see more reasons to train their workers than those who are on the lower rung of the ladder of recognition, but training and development is still needed to create a niche. In the light of the above,

Due to the ongoing changes and upgrades in technology, training techniques in organizations are going through drastic transformations, specifically incorporating the use of the computer and the internet. It is more evident than ever, that employees are attracted ti organizations where there is prominent opportunity to advance and improve their knowledge, skills and experience. Noe (2013) explains that businesses are enhanced when learning professionals are aligned with the business and take on full responsibility for the relationships as well as the outcomes that stem from the learning solutions (Noe, 2013, p. 476). Many organizations use this to attract and retain their employees, both current and potential prospects. We know that employees are given responsibilities and required duties within the workplace; therefore, training is beneficial to them, as it helps them

The final step in determining what training is needed is to conduct a person analysis. A person analysis is the identification of people in your company that need training. There are many ways that this identification process can be handled. First an examination of past and current performance appraisals can be made to identify employees that have areas that need improvements. Surveys can also be used to identify skills that the employees themselves think that they should have or that they need to have to perform their jobs more successfully. Interviewing employees can also be used to identify skills that are needed or desired by employees, as can skill and knowledge tests. The final way a person analysis can be conducted is to evaluate and review critical incident reports that have been filed in personnel. These incidents can pinpoint specific skills like customer service, assembly, etc. that specific employees or departments need to improve.

“Training is the systematic process of altering the behavior of employees in a direction that will achieve organization goals. Training is related to present job skills and abilities. It has a current orientation and helps employees’ master specific skills and abilities needed to be successful “(Ivancevich & Konopaske, 2013, p. 395).

Employee training programs are important in a business' success. Without an effective training program implemented the business could suffer from confused employees, ill direction and incompetence. The new employee can only excel further when taken through a properly planned training program.

Training and development (T&D) is a task of human resource management hesitant with organizational interest intended at improving the performance of associates and groups in an organizational environment. Training is a platform that helps employees learn detailed information or skills to increase performance in their current roles. On the other hand, Development is far reaching and stresses the employee growth and future performance. Organizations depend on properly trained employees to keep them competitive. Training assist workers to acquire the behavior, proficiencies, capabilities, and understanding the new employees need to do their job and prepare for future development. Tenured employees and new hires alike all need to refine and update their abilities to meet the challenges of the modern workplace. In order to augment production, excellence, and safety in the workplace, employees should be properly trained before starting their work. An evaluation of the employees training development needs of the organization is also important in order to determine the effectiveness of the program. Training and development is a key element to improving the intellectual capacity of employees.

When a trainer can recognize an organization weaknesses not only as a group but also on an individual bases, the trainer helps create a successful team through creating balance. A trainer who learns how to identify weakness within a team address the weakness in order to create a more comprehensive team and by doing this will also strengthen the team as well (Bright, 2005). Majority of offices have employees have weakness in daily workplace skills. Corporate training programs will allow organizations to strengthen employee’s daily skills that will improve everyday operations. The advantage of having a corporate trainer enhances knowledge and skills in the workplace (Brown, 1994). This will decrease employees who rely on coworkers to