Service Manager Interview Questions Essay

21. I want to have a birthday party outside this weekend (i.e. need sunny weather). On Saturday, the chance of rain is 60 percent, sun 40 percent. On Sunday, rain is 80 percent, sun is 20 percent. From there, the interviewer can ask an array of questions: What are the chances I can have my party this weekend? If I have my party, what are the chances my party is on Saturday/Sunday?

Like PCs, machinery, services and office equipment. All these are essential for the overall cost structure. Secondly, Technology development that primary Includes R&D for designing the product, staying up to date with the needs of the customers and directly delivering products to people who do not have time to shop. The the Internet has contributed to have a Human resource management by providing the online recruitment of employees more effective with no waste of time. And help to hire qualified IT specialists. Therefore, the company for sure will aim to increase the number of trained, recruited staff. And finally, the Infrastructure in which it includes offices, plants, warehouses and distribution centers. Lately the company is upgrading its infrastructure technology and is installing new security systems which aim to reduce internal

5. Over 95% of entrepreneurs in the US report that their team members are the main source of seed financing.

Making investment into IT requires precise valuation of the available resources and consideration of the potential risk associated with the success or failure of that specific project. IT involves both machines (which can be both hardware and software) and manpower in order to run those machines. In order to operate and implement the IT strategies the organization requires highly skilled

To inspire and influence others, a leader must possess many skills and abilities. As motivational speaker Peter Northouse, states, “a leader should be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant” (Northouse, 2013) Moving an entire group of individuals toward a singular goal is a considerable undertaking. Without effective communication skills and a clear vision of what needs to be accomplished, one will feel like they are trying to herd cats rather than leading.

I chose to interview Regina Geis, who holds the administrative role as acting supervisor for the County Mental Health adult day program, which provides services for individuals with intellectual disabilities. Ms. Geis has held this position for 15 months. This is her first managerial position within a human service agency. Her style of management has changed over this short period of time. She feels that she is now more direct with her direction with staff. She stated, “Maybe now I come across as a little bit cold. But I have learned that I now have to use the least amount of words to get my point across.”

Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.

Managers make many decisions every day. Thankfully there are many tools available to a manager as they make these decisions. Tiffany is a General Manager of a franchise in the quick service restaurant industry. She is faced with decisions dozens of times in one day. A large portion of the decisions that she is faced with are made to solve structured problems, however, sometimes an unstructured problem does arise that she needs to address. As well as solving problems Tiffany must also make plans to in order to have structure and organization to achieve the goals set forth by herself and the company that she works for. Looking at some of the decisions that Tiffany has had to make recently it can been seen how she goes about solving

1. Dello is a world-class PC company. Management believes that they understand their products and customers better than any outsourcing company; therefore Dello should provide customer service in-house. Ideally, Dello’s customer service department wants to handle all the customer phone calls. During peak hours, however, Dello receives so many customer calls that they ask an outsourcing company, Telemate, to help handle incoming calls. Dello’s switchboard system is programmed in the following way; A customer calls Dello at its 1-800 number. If there are 14 or less callers in the system waiting to speak with one of the customer service representatives, then the call stays within Dello’s system and the customer

The interview process is the gateway to basically fill a position from a company. The function of an interview is to assess candidate’s skills to pertinent questions that are necessary to fill in the needs of an organization. Fact of the matter is, structuring an effective and efficient interview process is not really basic, for it entails ethical, legal and moral considerations with each question asked. Since we would cover up ten questions in this elective, the two criteria’s that I am going to include as a ranking score would be a confidence rating scale in which to scale the level of confidence the way each candidate answers the question and a question satisfaction rating scale in which for each person that conducts the interview will also rank the level of satisfaction on each question that had been answered by the interviewee (Pulakos, 1997). Both scales would be scaled from 1 to 5 in which 1 would be the lowest attainable score and 5 would be the highest. This then would make up a perfect score of 100 points as confidence would make up a total perfect score of 50 points for ten the questions and also the same with satisfaction. In the end of each question there would be a space provide to write any important notes on why or why not they are the best candidate for the position.

“No longer is IT just another tool the CEO might use to accomplish costs saving and operational ends. Today, information technology can help solve product problems, set new levels of service and create new distribution and communication channels.”

Total Cost of Ownership (TCO) is framework for understand the hidden costs and benefits of technology that may not necessary be apparent in the initial expense procuring certain technical solutions (Hockel & Hamilton, 2011). An example may be upgrade costs associated with acquiring a new computer. The initial pricing for the computer may be apparent, but the future costs that will be incurred to improve the unit or make more robust and proficient must also be considered.

- Christine does a good job with her strong intro and initial ARP. Great control here!

     The manager interviewed for this assignment was Chief Warrant 3 Linwood Bowers, the Chief of the Personnel Support Directorate of the White House Communications Agency (WHCA). Chief Bowers has held his present position for four years. The focus of the interview was the unique challenges of good communication.

In this part, I would analyze and demonstrate two key IT management frameworks (ITIL and COBITS) combine with what I have learned in this paper. The concept of IT Operations Management would be given associates to my personal view, and I would