Human Service Manager Interview Questions

Questions asked to the client to challenge some of their assumptions and reveal their true needs:

Share a brief summary of the interview you conducted. Include the nonprofit agency’s name and a brief description of the agency’s services.

I chose to interview Regina Geis, who holds the administrative role as acting supervisor for the County Mental Health adult day program, which provides services for individuals with intellectual disabilities. Ms. Geis has held this position for 15 months. This is her first managerial position within a human service agency. Her style of management has changed over this short period of time. She feels that she is now more direct with her direction with staff. She stated, “Maybe now I come across as a little bit cold. But I have learned that I now have to use the least amount of words to get my point across.”

Describe the organizational environment. What is the competition for this type of agency and/or services? Who else provides these services in the area?

21. I want to have a birthday party outside this weekend (i.e. need sunny weather). On Saturday, the chance of rain is 60 percent, sun 40 percent. On Sunday, rain is 80 percent, sun is 20 percent. From there, the interviewer can ask an array of questions: What are the chances I can have my party this weekend? If I have my party, what are the chances my party is on Saturday/Sunday?

| "Can you tell me a little more about the kind of person you would like to work for?" is an example of a primary question.

Arc of the Ozarks is a local human service organization providing help to people in the local communities with physical and mental disabilities. The main local offices for the Arc can be found in Springfield, Joplin, and Monett, Missouri. Interviewing someone from the Arc could have been done over the phone, by e-mail, and an in-person interview. The in-person interview seemed to be more appropriate because it would allow me to interact with the people who work for the organization and possibly see interaction with clients. Interviewing one in person also helps to show the kind of dedication put into the work provided by the organization.

Managers make many decisions every day. Thankfully there are many tools available to a manager as they make these decisions. Tiffany is a General Manager of a franchise in the quick service restaurant industry. She is faced with decisions dozens of times in one day. A large portion of the decisions that she is faced with are made to solve structured problems, however, sometimes an unstructured problem does arise that she needs to address. As well as solving problems Tiffany must also make plans to in order to have structure and organization to achieve the goals set forth by herself and the company that she works for. Looking at some of the decisions that Tiffany has had to make recently it can been seen how she goes about solving

Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.

The Human Services Informational Interview was conducted on the phone I interviewed Tara Dakolios. She started in the Human Services field with a Master degree in Education from Virginia College and started working at the Hilton head Preparatory School. After working there for years she missed doing education and had an opportunity with the University of South Carolina Beaufort as an advisor. Before being in the Human Services Field she wasn’t aware of it being declared a major and knew she always had a passion for helping people. The skills utilized in the Human Services Field are being adaptive, organized, multi-tasking and time management. College help prepare her for the field in many aspects such as being a basketball coach and assisting

     The manager interviewed for this assignment was Chief Warrant 3 Linwood Bowers, the Chief of the Personnel Support Directorate of the White House Communications Agency (WHCA). Chief Bowers has held his present position for four years. The focus of the interview was the unique challenges of good communication.

I structured this paper by giving you the insight about all the question I asked and the responses I received, ending it off with the list of facts I learned and knowledge I gained throughout the interview.

To inspire and influence others, a leader must possess many skills and abilities. As motivational speaker Peter Northouse, states, “a leader should be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant” (Northouse, 2013) Moving an entire group of individuals toward a singular goal is a considerable undertaking. Without effective communication skills and a clear vision of what needs to be accomplished, one will feel like they are trying to herd cats rather than leading.

Qns: Discuss the 4 major characteristics of services and the marketing strategies available for the service organization.

In this part, I would analyze and demonstrate two key IT management frameworks (ITIL and COBITS) combine with what I have learned in this paper. The concept of IT Operations Management would be given associates to my personal view, and I would