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Manager Interview Essay

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Managers make many decisions every day. Thankfully there are many tools available to a manager as they make these decisions. Tiffany is a General Manager of a franchise in the quick service restaurant industry. She is faced with decisions dozens of times in one day. A large portion of the decisions that she is faced with are made to solve structured problems, however, sometimes an unstructured problem does arise that she needs to address. As well as solving problems Tiffany must also make plans to in order to have structure and organization to achieve the goals set forth by herself and the company that she works for. Looking at some of the decisions that Tiffany has had to make recently it can been seen how she goes about solving …show more content…

There were only two options available to Tiffany, because the equipment that she is able to purchase is dictated to her by the corporation that owns the franchise name. Tiffany then makes a list of her options. * Vertical chain operation * Horizontal conveyor operation Step Five- Analyzing Alternatives: This is a two stage process. Tiffany first lists each option and gives a value to each in the criteria categories after doing research on each one Tiffany’s chart can be seen below: | Time To Toast | Size | Ease Of Operation | HeatingSurface | Maintenace | Warranty | Vetical | 10 | 8 | 7 | 4 | 2 | 6 | Horizontal | 3 | 2 | 8 | 10 | 5 | 2 | Now Tiffany will get the weighted criteria by taking the numbers above a multiplying each one by the weight that she has assigned to each criteria to get total and the best choice for her restaurant. | Time To Toast | Size | Ease Of Operation | HeatingSurface | Maintenance | Warranty | Total | Vertical | 100 | 64 | 42 | 20 | 8 | 12 | 246 | Horizontal | 30 | 16 | 48 | 20 | 20 | 4 | 204 | Step Six- Selecting an Alternative: From the scores that she has now computed Tiffany decided that the best solution for her restaurant will be the vertical chain operation toaster because it has scored the highest overall. Before she can move on to the next strep Tiffany must first submit her findings to her Franchisee to get approval to purchase the toaster. Step Seven-

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