Sharane Strengths And Weaknesses

Satisfactory Essays
Strengths: Sharane greets the client in a polite and a professional tone. She does a good job recapping the client's concerns to ensure she understood with clarity. From here, she politely requests to place the client on hold to look further into the promo card status. After holding, she digs deeper to inquire if the client completed the redemption process via email. Sharane does a good job setting the correct expectations regarding the gift card delivery timeline and confirming the mail address where it would be sent. She ends the call strongly by inquiring if there were any further concerns and the call ends politely. Inch: Empathy- Consider offering empathy for any inconvenience caused not receiving the gift card. This shows our
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