Sharane Strengths And Weaknesses

After the hold, she sets the expectations the client will receive the refund and the request was processed.

- Laura is quick to acknowledge with empathy the client's concerns, after he explains why he is calling in.

Lauren leads with who she is and why is calling, prior to asking if it's a okay to speak. Lauren recaps the client's concerns.

Prior to ending the call, she is sure to confirm there are not other questions or

He ends the call politely. inquiring if the client had any other questions or concerns.

She is sure to inquire if there were any further questions or concern prior to ending the call.

Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the

After holding, she explains there is a specialist that is assigned to the account and she gains a better understanding, she empathizes with the client and offers to reach out to the TL of the disbursement analysis. She then politely requests to place the client back on hold to reach out.

She responds promptly to requests for information and/or assistance and follows-up with both internal and external clients in a timely manner. She will ask for guidance when needed. Rochelle is also very organized. She is often able to quickly locate obscure documentation when needed.

After holding, she explains that she spoke with the Closing rep that provided the closing date and set the expectations the closing rep will follow up that day.

I often received voluntary compliments from clients praising her outstanding level of service and follow-up. Her ability to calm irritated clienteles is unparalleled, and it is because of her merit in this area that I recurrently asked her to mentor new workers in the customer transaction department.

- ( :25) After the client advises why she is calling in, Nancy has a good specific initial acknowledgment. This demonstrates that she is listening.

Denise concluded the call cordially and was sure to ask if there were further questions.

Since knowing a majority of the residents for so long and working with the agency for a number of years, she possesses an ability to resolve any issues or crisis that may come up.