He ends the call politely. inquiring if the client had any other questions or concerns.
Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the
After holding, she explains there is a specialist that is assigned to the account and she gains a better understanding, she empathizes with the client and offers to reach out to the TL of the disbursement analysis. She then politely requests to place the client back on hold to reach out.
She responds promptly to requests for information and/or assistance and follows-up with both internal and external clients in a timely manner. She will ask for guidance when needed. Rochelle is also very organized. She is often able to quickly locate obscure documentation when needed.
I often received voluntary compliments from clients praising her outstanding level of service and follow-up. Her ability to calm irritated clienteles is unparalleled, and it is because of her merit in this area that I recurrently asked her to mentor new workers in the customer transaction department.