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Starbucks : A Brand Leader

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Starbucks Corporation is an American Coffee company and coffeehouse chain. Starbucks was founded in Seattle, Washington in 1971 and it has gotten bigger by the day. Starbucks uses the highest quality of Arabica coffee as the base for it’s espresso drinks and people can’t get enough of it! The purpose of this case study is to observe the effect that Reward Card and Mobile payments Smartphone Application is having on the service offering of Starbucks Coffee Company in the US market. The mobile payment App has added value to Starbucks’ service. Starbucks has changed the way its loyalty rewards program will work and these changes include the way stars will be distributed to consumers as well as the total among of money which are needed to be spend. Some of the strengths and weakness of Starbucks: Strengths of Starbucks include an establishment of 40 years in the market, an adequate financial sustainability with the company’s culture contribution. The ethical for best business practice and a top brand leader in the market with experience in the market and the largest chain of coffee farm houses around the world. It also has strong management guidance and longstanding efforts to balance profits with CSR with worldwide partners. The weaknesses are few but highly impact the business: it offers high price coffee beans in the market with a brand criticism and product pricing is standardizing of work processes. For which Starbucks cannot control the price of coffee beans and the

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