BT is the leading telecommunication company in Europe. As the information and telecommunication requirements of people increases, British Telecommunication (BT) has a leading corresponding growth in the size and number of information processed. Therefore, the genuine analyses on BT are required for such an important and strategic company.
BT has expanded into about five different businesses BT Retail, BT Wholesale, BT Global, BT Openworld, BT Exact, and the Group has re-focused its core activities on voice and data customers. The mission statement of customer focus and excellent service promise, key business processes as to how BT operates was looked at.
Thereafter, a SWOT analysis was conducted to show the state of BT in business as a brand
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A virtuous circle. And BT will also use it to pay dividends to its shareholders and reward other stakeholders [BT Report. 2017].
BT strategy is founded on broadening and deepening its customer relationships.
To deliver sustainable profitable revenue growth, BT needs stronger relationships with its customers. That means making sure the company stay relevant to them as markets, lifestyles and technologies change.
The three pillars of BT’s strategy help the company to do that: delivering superior customer service; transforming our costs; and investing for growth. The better our customer service, the more the company sells and the less time and money is spend in putting things right. And the better the company manages its costs, the better value for money BT can offer to its customers and the more it invest in giving customers what they need - today and tomorrow. These are the principles that drive BT business model [BT Report. 2017].
For 2017/18 BT’s strategy is evolving. The three pillars remain broadly the same but with a wider focus on the overall customer experience rather than just on customer service. And with the acquisition of EE limited, the company’s investment areas are evolving to focus on having the best integrated network in the UK and being a fully converged service
Acquisition would expand BT’s revenues & geographic scope; increase BT’s competencies in propulsion systems & train controls; complete its product portfolio
The SWOT analysis is a method used by organisations as a marketing strategy to better understand and identify positive and negative factors effecting the business, in present and in the future ( Elliott, Rundle-Thiele, Waller, 2010). The purpose of this essay is to develop a SWOT analysis for Foxtel, which is a pay-TV company that was first introduced to the Australian market in October of 1995 (Kim Williams 2009). Foxtel
This report all concerns to identifying and assessing potential segments for BSkyB (Sky) UK telecommunication market. This business organizing operating in UK telecommunication industry is yet to make a mark and achieve a leading position. On the basis of identified market opportunities, it might be suggested to BSkyB (Sky) to concentrate on mobile telecommunications services, which appears a promising market segment, where BSkyB (Sky) huge opportunities to expand its business and so the profitability in order to emerge as a leading player in UK telecommunication industry. It is worth to mention here that UK mobile telecommunications market corresponds to one of the most striking tele-communications markets globally , with the mobile telecommunications services market segment creating
Bacilos’ target audience in the US Latino market consist of males and females between the ages of 30-39 and 50+. Fans are spread across different FECI categories, however key segments fall mostly under Enthusiasts & Casuals.
Sky’s main attributes focus around their television service, the price, availability and amount offered to the customer is far greater than its competitors. However if the television package is not an attribute the customer has prioritised Sky are only slightly better on price compared to BT and neither can compare to Virgins broadband package. This is an attribute that Sky must improve, their
Technical: BA will have to cut cost and drive customer service. The technological innovation plays and important role. If everyone works together there would be a more
RBC’s strategy of pleasing everyone, by fitting in with their needs or expectations is not sustainable over the long-run. Sustainable competitive advantage happens once a firm has awestruck a strong market niche in which a differentiated set of products and services serve a select client sector grater. RBC’s strategy of serving all niches cannot be successful in the long-run. RBC is providing a range of products or services in one place by leveraging its acquisitions to become a totally integrated financial
The second issue is related to challenges along with modified business model. RBS originally devoted their time and spirit into business advisory and updating existing platforms and currently, means to expand their value-add service in the future. Though their alternative product offering value-add Web Order to SOFTWAX’s web application has been successful, other future value-added products may not meet the demand from customers. This aggressive strategy in value-add service area along with geographical expansion into an international market increases future risk exposure for persistent growth.
The SWOT analysis is a great way for companies or organizations to determine their brand and product’s strengths, weaknesses, opportunities, and threats. In order to more effectively determine these areas, separation of internal and external issues within the company or association is crucial.
With the company’s focus on only two market groups, BT Technologies have been able to differentiate themselves from their competitors in their product design and customer service. This is done through giving their clients complete control over the outcome of their
| Yes – Difficult if impossible for other brands to build a reputation exactly similar to BT’s, especially since BT has first-mover
Vodafone is one of the most important players on the European telecommunications market. However, this does not mean that the company has an easy job at retaining its customers and at increasing its market share. The most important competitors of Vodafone are represented by Orange and Cosmote. The regulations in the business field determine these companies to provide similar products and services, at similar prices. Therefore, it is important that Vodafone focuses on its communications strategy in order to strengthen its position on the market.
• Product differentiation: BTH has successfully differentiated itself from the competitors by offering unique experiences for their guests in their innovative ideas & creative designs in their hospitality industry. Travellers will be able to experience prestige and excellent services in their business operations.
Our intention is to achieve the already given targets and also prepare BT for an opening to new horizons. In addition, in order to face the fast changing environment we have to introduce within the companies activities like cross selling and e-marketing.
Once we have the product ready, we need to divide our market in to homogenous units. This process of subdividing a large homogenous market into clearly identifiable segments having similar needs, wants, or demand is called Market segmentation.