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and non-pharmacy personnel. Officer Hartshorn also suggested placing tape on doorways to help determine the height of a robber as well as limiting the stock of controlled substances or to have controlled substances in a locked safe, or otherwise “hard to get to” location.2 Time is a robber’s worst enemy so implementing ways to slow down the process may make the robber abort the robbery. According to John Partridge of the Drug Enforcement Administration, another suggestion is to have communication with other pharmacies in the area and with local law enforcement in advance of any robbery or burglary incidents and to invite law enforcement to tour the pharmacy and offer recommendations on deterring theft.7 Also, make sure there is enough …show more content…

If the robber is not wearing a mask, Officer Hartshorn shared that taking note of the robber’s face can be very useful in an investigation.2 However, other schools of thought on this matter state that it is better to take a submissive stance, not to look the perpetrator in the eye (i.e., don’t stare) and keep eyes down so the robber will not think s/he can be identified, which could make the situation become deadly. Using downward-directed and peripheral vision to see clothing, shoes, tattoos, a weapon, and as much of the robber as possible is less likely to escalate the event.7 Some pharmacies have a “no-escalation” policy, encouraging employees to not do anything that would anger the robber and perhaps make the situation more dangerous than it already is. In doing so, an employee should be cooperative and remain calm.7 Officer Hartshorn states that if the robber says s/he has a gun, assume that to be true.2 Pharmacy employees should not get an attitude, try to be a hero,

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