1. Introduction
This chapter aims to review existing literature relevant to the subject of research in order to gather secondary data and meet aims and objectives of the study, which is to investigate the impact of franchise in building customer relations of new business ventures and to identify the most effective and successful tools provided by a franchise and used by companies in finding new customers and gaining their trust
The section is divided by three main topics, which are franchise business model, benefits of franchise and franchising in real estate sector in the UK. The literature review will identify and describe the franchising form of doing business, highlight and analyse benefits provided by franchise and finally look into
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Franchising as business framework became popular in the middle of nineteenth century in the USA within hospitality service sector (Fulop, 2000; Mansfield & Killick, 2012; Taylor, 2000). Along with globalisation and expansion of the biggest franchisors of the US such as Starbucks, McDonalds and Holiday Inn to foreign markets, franchising as a form of business rapidly entered and became a part of the service sector of the UK (Mansfield & Killick, 2012). The most typical form of franchising is described by the legal right given by franchisor to franchisee to sell goods and services under the franchise brand and to implement existing business model which includes continuous support in return for a fees paid by franchisee (Benjamin et al., 2006; Fulop, 2000; Lashley & Morrison, 2000; Mansfield & Killick, 2012).
According to the literature examined franchisees, it is tend to be represented by larger local firms that are offering a wider range of services and usually are able to generate more revenue than their competitors. Thus, franchisors are enhancing revenue generation process by adding additional value through standartised systems of marketing, training, learning branding knowledge and technology sharing (Benjamin, Chinloy & Winkler, 2007; add more ref). There were a lot of studies conducted in order to justify reasons of franchise business model existence and its success (Anderson & Fok, 1998; add more ref).
According to Dant, Kacker, Coughlan and
1. Franchisees gain numerous advantage when they purchase a franchise. First, while a franchisee may be opening a new store, it is part of an already established business and system. This means a franchisee has access to turnkey operations, allowing an increased speed to establishing and growing the business. Franchisees also get support for management and training activities, as well as financial assistance. Going hand in hand with this, a franchise already has an established brand name, quality of goods and service which have been standardized across the franchisor’s larger company, and national advertising programs from franchisors. Franchises also have large-volume, centralized buying power. A franchise has proven products, and
The aim of this assignment is to describe the different types of businesses that operate in the UK. This will include the comparison between a franchise and a public sector business in terms of ownership and purpose.
The franchiser can attain rapid growth for the chain by sign- ing up many franchisees in many different locations.
The first choice of business is the franchise. In a franchise, legal binding agreement is entered into between two firms, the franchisor (the product or service owner) and the franchisee (the firm to market the product or service in a particular location). The franchisee pays a certain sum of money for the right to market this product” (Rubin, 1978, p.224). The franchising is more prevalent in the restaurant industry (Hoffman & Preble, 2003). The two distinct features of this business type include; first, in order to notable service components should
Franchising is a business model that allows companies to rapidly expand their market share. According to Franchise.com (2015), there are three types of franchises: distributorships, trademark licensing, and business format franchises. When two organizations enter into a distributorship, the originating company provides the rights another company to sell their products. An example of a distributorship is when an auto manufacturing company grants rights to a dealership to sell their vehicles (Franchise.com, 2015). Trademark licensing is when one company allows another company to use their trademark (Franchise.com, 2015). The business format franchise authorizes franchisees to sell the parent company’s products and/or services as well as utilize their business model. This type of franchising is the most common and is the type needed to obtain to open a new Cold Stone Creamery.
A good example is a children?s clothing store. They must be able to understand what has made their competitors like Carter?s and
It has its advantages and disadvantages to franchise the business. It is a careful decision to make for anyone to invest a lot of money into a franchise and everyone should be comparing pros and cons.
Franchisors are increasingly having to be more and more selective in the adoption of franchisees with factors such as economic climate and the potential difficulty with growth playing key factors in the decision making process. It is not simply an ability to grow which creates a successful Franchise and nor is it the desire of any franchisor to adopt every potential franchisee. Franchisors are becoming more and more scrutinising as the global economy declines. There is a general understanding within any franchised
Franchising has always been an effective and efficient means of expanding businesses and there is a firmly established franchise market in the United States and the United Kingdom. Franchising offers several advantages, such as relatively unsaturated markets, transitioning economies, free-trade zones, friendly business laws, and liberalized markets and most of which come from emerging markets. Lots of multinational companies have chosen to franchise as a means to enter the emerging markets because it is governed by a contractual agreement which provides a desirable competitive advantage. (e.g. Paswan and Kantamneni, 2004; Alon, 2004). Trying to Explain the extraordinary growth of restaurant franchising within the United Kingdom and the United States has been one of the major focuses in the academic franchising literature over a couple of years. In the United States, United Kingdom, Canada, and some other parts of Western Europe, restaurant franchising has attained domestic market saturation, consequently, emerging markets stay relatively unexploited. The establishment of Restaurant franchising in emerging markets is primarily within the last 20-30 years through corporate franchise agreements and master franchises, and to some extent, conversion franchising and joint venture franchising (Alon, I., Falbe, C.M., and Welsh1
Not having to answer to a corporate boss is the dream of many and the flexibility that owning a business franchise creates provides this option. Success is not reached by simply creating a business, however. The level of success is measured by the size and efficiency of the business. Business growth is the driving force of the economy. The additional jobs and revenues created when a business expands allow the economy to grow at exponential rates. One of the fastest and most popular ways to increase the size of a business is to turn it into a franchise, which can then be purchased by individuals. Franchising provides opportunities that are beneficial to both the parent company and the purchaser. The company that owns the business can expand
RQ1. The business model (BM) delineates the logic of how an organization creates, acquires, and delivers value and facilitates the organization’s strategy implementation through the organizational structures, processes, and systems (Osterwalder & Pigneur, 2010). The BM seeks to establish and maintain a relationship with a targeted demographic through the provision of benefits that solve a problem or meets a need. This value proposition is available through key resources, activities, and partnerships in respect to the cost structure and is delivered to the customer through channels; the value proposition returns to the organization in the form of revenue stream.
Michael Lewis (2000: pages 256-257) scoffed at the whole attempt to formalize the definition of business models when he wrote that “ “Business Model” is one of those terms of art that were central to the Internet boom: it glorifies all manner of half baked plans. All it really meant was how you planned to make money.”
‘As a result, expansion can proceed at a much faster pace than would otherwise be possible, enabling the franchisor to achieve increased market share whilst benefiting from economies of scale.’ (http://www.butterfield.co.za) Finally, franchisors can benefit from the cultural knowledge and know-how of local managers. This can be helpful in lowering the risk of business failure in unfamiliar markets, as well as creating a competitive advantage. Franchising offers franchisees the advantage of starting up a new business quickly based on a proven trademark and way of doing business, as opposed to building a new business from scratch. The franchised business is based on a proven idea and has an existing customer base, therefore making it much easier to sell your product than it would if you were to start up your own business.
According to me a franchising is an arrangement in which one party the franchisor allow another party the franchisee the right to use its trademark, company’s name as well as certain business systems and processes, to produce and market a good or services according to certain condition.The franchisee pays one time franchisee, royalty and profits.It helps franchisor to expand his business. Assistances provided to franchisee by franchiser are Marketing, management, advertising, store design, standards specifications etc.
Opening a franchise company has its entertainment and guaranteed security . While the built-in brand recognition is a good start-up, that brand has not reached the level of some of the largest restaurant in the Victoria but it is on the way of others . The franchise brand may not provide the level of support expected from a larger franchise chain. but the combined management experience, and synergy between the goals of the franchisor and the company 's goals will lead to the long-term success of our franchise