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The Implementation Of Employee Resistance

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processes, machinery capabilities, space utilization, holding inventory storage and their accounting systems among others (Bartlett, 1991, p. 5). Further internal competition was realized by the employees whose roles would be directly impacted by the changes needed. Employee resistance was a result of a failure to implement the strategy. The implementation phase was too abrupt and overly ambitious, resulting in the employee’s inability to effectively engage in the new processes and strategic intent (Bartlett, 1991, p.6). The organization had focused too much of their time on the strategic intent of the organization rather than on how the changes would impact employees (Pryor, 2007, p.6). As employees are “the active ingredient in the implementation equation” there should have been a considerable amount of energy focused on how the changes would affect employees (Pryor, 2007, p. 6). Strategic intent is something which is not easily obtained in the near-term but realizable in the long-term. Accordingly, the fast pace of change would not result in effective implementation of the strategy. Further, internal employee challenges may be a result of the organization failing to “sell” the destiny and direction components of their strategic intent. Perhaps these components were easily understood by leadership but not effectively communicated down the line to other personnel. A key component of strategy implementation is based on communication of purpose. “The elements that

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