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Essay On Discourse Community

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A majority of people believe they could just walk into Sheetz on any given day and know how to perform as an employee. However, it is not that simple because a discourse community like Sheetz requires much practice to actually know what to accomplish. In the Sheetz community, it is essential for an employee to learn how to present exceptional customer service. Someone would need to learn by watching training videos and going through PowerPoints. After this is completed, an individual would be moved to the floor to learn how other employees and management perform tasks by observation. In this discourse community, I have seen and participated in the literacy that provides such a great workplace for customers and employees. Even though many people think working in fast food has nothing to do with literacy, they are wrong because there is much to know to work at a convenience store like Sheetz. The process of learning the literacy involved with being an employee of Sheetz first starts with the understanding that the customers are most important. In the beginning of training, an employee will learn to follow the saying “The customer is always right”. No matter what situation an employee comes to, he or she must make the customer happy in the end. To follow this point, an employee will need to see from the customer’s point of view. Doing this in the beginning enables the employee to do so as he or she has not gained the full perspective of all the hard work employees who have

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