The Importance Of Nonverbal Communication

Eye contact is important in America and Europe, but it can be rude in most of Asian countries and in Africa. Closing your

It’s not only how we speak to people but it can also be reflected through our body language. We have to bear in mind that other people’s cultures may find some gestures offensive to them. Being respectful to their beliefs and cultures is important in maintaining positive relations. A raise of an eye brow or shrug of the shoulder can send the

The first point in my theory is that you can better your skills as an interpersonal communicator by better understanding your own culture. DeVito states that there are. “several major cultural distinctions that are crucial for more effective communication” they are: individualism or collectivism, high or low context, high or low power distance, masculinity or femininity, high or low ambiguity tolerance, long or short term orientation, and indulgent or (p. 34). To be able to understand your or anyone else’s culture you must be able to understand the ways that these things affect communication. Once you understand the ways that you are oriented in these seven categories due to enculturation you can understand how you communicate and become a more effective

Non-verbal communication consists mainly of the things people do with their body language. There are times where words are expressed and non-verbal communication could help emphasize the message. A few examples of nonverbal communication are hand gestures eye contact, facial expressions as well as tone and volume. I was given this assignment to observe a situation and take note of the nonverbal communication that occurred. I also had to observe whether the non-verbals were able to execute the message and if the behavior was acceptable.

I decided to go to Panda Express at 5:30 pm for my observations, while there I was able to observe just how much people rely on nonverbal communications to get their point across. Although I witnessed several encounters of unique body language, there were also a few actions that reoccurred several times in several different people. For example, when a customer would approach the counter where employee served the food, the employee would raise her eyebrows and smile at the customer. The employee’s smile, however, did not reach her eyes suggesting that while it is her job to smile and be welcoming to the customer, she most likely did not want to be at work. Additionally, I noticed that when customers approached the counter about 90 percent of them had their arms crossed. The act of crossing ones arms usually means that a person is trying to put a barrier between them and a situation that they either don’t like, or are uncomfortable with. This may mean that the customers were displeased with having to wait in line to get their food, on the other hand it may be that they were simply comfortable folding their arms. Once they reached the front of the line, every customer pointed to the food they wanted along with verbally telling the employee. This made their communication more effective as it helped to overcome the barrier of sound because the restaurant was noisy.

• Cultural differences – when the same thing means different things in two cultures, communication can be difficult. For example, it is seen as polite and respectful to make eye contact when speaking to someone in Western culture but in other cultures, for example in East Asia, it can be seen as rude and defiant.

People from parts of India shake their head from side to side to show agreement instead of nodding like Americans do. In some Australian Aboriginal cultures, looking an elder or person of higher rank than you in the eye is considered disrespectful. It's important to research cultural differences in body language prior to visiting or interacting with someone of a different culture.

There are eight key forms of nonverbal communications used on a daily basis. These forms can affect the way people view another person; however, without understanding the forms of nonverbal communication there is certain to be a lot of misinterpretations. Cultural and language differences are a common reason for miscommunication. When communicating with people in different cultures, a person should be extremely aware of the hand gestures and nonverbal communication tools they are using. Many of the hand gestures used in the United States that mean good things, mean offensive and profane things to other cultures. Nonverbal communication is described as body language, hand gestures, and facial expressions. It is known that people reveal more information through nonverbal communication, than words alone to get a point across. There will always be some interaction between two or more people that everyone’s

While communication across cultures relies on speech to convey the messages of those living in the same society, usually the unspoken language has a larger role to play in delivering these messages. Similar to the country’s language being specific to the region it surfaces from, body language and facial expressions also have individual characteristics within a particular region. There are shared attributes of nonverbal communication across the world but these are commonly divided into high and low context cultures. This results from different cultural beliefs and attitudes within such societies and impact on the social norms of communication. In Japan, the citizens communicate with actions and gestures to a larger percent in comparison to their speech, as they are able to understand each other’s meaning without additional words. Due to it being a high context culture Japan relies heavily on its nonverbal communication for its society to function efficiently and for adequate comprehension to be achieved.

According to Liu, there is much difference in nonverbal communication and their meanings among China and the United States. In Chinese culture for example, direct eye contact and staring is uncommon and is considered disrespectful to stare into another person's eyes. Even in crowded situations Chinese people avoid eye contact to give others and them privacy. But here in the US we consider eye contact to be a form of attentiveness, listening, honesty, and directness. When it comes to body language we usually see it as a way of expressing feeling, exchanging ideas, and conveying messages. Many people feel that with body

We are an individualistic society. Thus, the need of being assertive and able to speak for oneself. There is a cliché “If you don’t toot your own horn, who will?” Eye contact is vital. Yet in other nations, it is a sign of disrespect, but in America, it is an indication of sincerity, honesty and interest.

For most Americans a smile and verbal greeting are appropriate. In a business context, however, a firm handshake is used. Weak handshakes can be perceived as a sign of weakness. It is likely the handshake will be brief. Men usually wait for women to offer their hand before shaking. Also, direct eye contact is also appreciated.

Problems in businesses conducted across cultures often arise when individuals from one culture are not able to understand culturally determined differences. The most common difference is the language barrier if individuals are not fluent in the language. With individuals, who don’t speak the same language, the use of nonverbal cues can explain what is trying to be communicated. Nonverbal cues and behaviors vary from one culture to another. For example, people from the U.S. are taught to use direct eye contact when communicating; in many

Readings in the Course Documents state, Interpersonal communication is the primary way we build, refine and transform relationships (pg 32). It is important to make friendly eye contact while using hand and facial gestures. This gives the person confidence and trust within you. Caution has to be taken when dealing with different cultures. European customs may not have the same

In the US, UK and much of northern Europe, strong, direct eye contact conveys confidence and sincerity. However, in some cultures such as the Japanese, prolonged eye contact is considered rude and is generally avoided. (Kwintessential, 2011)