Consistent with Better Together®, all client services are provided within a person centred framework that emphasises enablement of client capabilities and independence. Our approach to service delivery is built upon individualised and tailored supports that are designed to facilitate each client achieve their goals. This is supported by policies, procedures and training. All clients participate in an assessment to identify their individual needs which then informs their support plan. These support plans incorporate client goals, and support activities are designed to facilitate the attainment of those goals. Cultural and other personal preferences are identified during the assessment process and incorporated in the support plan. Where required, interpreters are accessed to ensure effective communications with clients and family. Examples of culturally appropriate services include a preference for culturally specific meals, participation in cultural events in the community, and deployment of bi-lingual staff. The support planning process is consultative, and clients sign their plan to demonstrate agreement. The …show more content…
In addition, Service Coordinators conduct monthly Well-being Checks, involving telephone contact to confirm that the client’s supports are appropriate to their current needs. Where issues are identified, a meeting is scheduled to conduct a review of client service needs, and their support plan is amended accordingly. In cases where the changing needs necessitate the introduction of supports that are outside the scope of routine services, the Exceptional Service Review process (described in more detail elsewhere in this tender response) is actioned for review by a Registered Nurse. Any client specific training is then implemented for the care team to ensure safe and appropriate service
Person centred values means the people whom we support are able to be involved and included in every aspect of their care and support. For example: * Their needs,
It is important to review care and support plans as people’s needs change. By including the person, their family then everyone knows what is happening and the family can help to monitor mood swings and behaviour. The individual and the family can express their views and preferences and any relevant risk assessments may be done with everyone involved. By monitoring the individual, a decision can be made as to whether the changes are effective and if the best care is being given to encourage independence and promote dignity.
2) Describe two ways of making sure that the history, preferences, wishes and needs of an individual using the service are recognised in support or care plane.
During an initial assessment an individual’s ability and communication methods are established. This is done when an individual arrives into care. Everyone involved in the care of this service user is made aware of their needs and preferences regarding communication and any changes are recognised during reviews and shared with the team to ensure the individual’s needs are met.
Person-centred practice may include that the individual needs an advocate or social worker to act on their behalf. They must be allowed this choice. This will enable the client to be treated with the values and beliefs they wish. If the client has difficulty communicating there are various ways to communicate as was discussed in Unit CU2941. If the client is hard of hearing, sign language may be used. If the client speaks English as a second language, an interpreter may be used. This is all arranged around the client’s person-centred practice and must be included in their every day care. If they are not capable of giving consent, then they must have a mental capacity assessment and their care must be centred around their best interests. They are given an informed choice.
They need to be confident of seeking advice from senior managers and directors and to know that they can refer a member of staff to occupational health and confidential staff counselling service when greater levels of support are deemed necessary.
When clinically assessing patients in care settings, it is paramount for health professionals to elicit pertinent information that could be crucial for delivery of care. This is particularly important in the United States because the increasing diversity in racial and ethnic composition of the population has presented cultural challenges that care givers must navigate to provide culturally competent service. Cultural competence during delivery of care requires sensitivity to the cultural, social, and linguistic needs of patients (Betancourt, Green, Carrillo, 2002). As a consequence, care providers need cultural assessment tools that will enable them
Each might take a ‘different path’ to achieving this goal, but this should be the common agenda. Partnership could be enhanced by ensuring the service user was placed at the centre of everything, and that a proactive, ‘whole person’ approach was taken to care.
Cultural competency aids in closing the “disparities gap” in health care. ("OMH," 2012, para. 2) In doing so, health professionals and their clients are better able to discuss concerns without cultural differences getting in the way of effective communication and problem solving. Being respectful of and sensitive to the client’s health beliefs, culture, values, and diverse needs can bring positive outcomes within treatment and patient care. After all, is it not the main job of the health care provider to ensure patient trust? Open forms of communication when dealing with client issues can only be provided if the patient is comfortable with his provider and believes his
In order to deliver nursing care to different cultures, nurses are expected to understand and provide culturally competent health care to diverse individuals. Culturally competent care is tailored to the specific needs of each client, while incorporating the individual’s beliefs and values (Stanhope & Lancaster, 2006, p. 90). By being culturally competent, nurses are able to help improve health outcomes by using cultural knowledge and specific skills in selecting interventions that are specific to each client (Stanhope & Lancaster). Therefore, nurses “should perform a cultural assessment on every client with whom they interact with” (Stanhope &
In order to provide culturally appropriate care, an examination of one's personal views, beliefs, and prejudices must be examined. The first portion of this paper will examine my personal values, beliefs, biases, and prejudices. The remaining paper will analyze the African American culture relating to the Ginger and Davidhizar's Transcultural Assessment Model cited in Hood (2010). This model uses six key cultural elements that include communication, space, social organization, time, environment, and biological variations. This model provides a systematic approach for assessing culturally diverse clients. I will also discuss an aspect of care that I would
Each client is influenced by race, ethnicity, national origin, life stage, educational level, social class, and sex roles (Ibrahim, 1985). The counsellor must view the identity and development of culturally diverse people in terms of multiple interactive factors rather than a strictly cultural framework (Romero, 1985).
The services provided include the cultural aspect of the client, the language, the cultural protocols, which assists with the education of family and friends regarding the clients’ treatment. Taking the time and effort towards learning a culture that is different to my own
Elderly clients will expect that the nurse render culturally competent care and one major aim is to help promote independence and help client maintain or restore activities of daily living.
The first assessment would be related to their perceptions of cultural competencies and what is needed to enhance these skills, including barriers in practice. What is their understanding of delivering culturally centered care? What tools and education do the feel would be helpful? Would having information delivered through continued education, in the form on online chapters with tests at the end help? Allowing for different cultures to come and hold informational meetings or leaving handouts on different cultures? One could use the ESFT (explanatory model of health and illness, social and environmental factors, fears and/or concerns, and therapeutic contracting) model. Use this model by discussing each of the four steps, with the patient and their family. For the explanatory: the nurse should ask the patient what is their understanding of what is happening, and what is the current plan? Social and environmental factors: Do they understand what their treatments options are? Are their traditions or practices they would like incorporated into their treatment plan? Fears and concerns: Does the patient have any fears, or concerns that are not being met? Therapeutic contracting: Does the patient understand the care plan and is he or she able to teach it back? The larger goal is to enhance communication, which places a big emphasis on overcoming the cultural barriers (Beard,