The Importance Of Verbal And Nonverbal Communication

Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.

Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.

Communication is the activity of conveying information by exchanging ideas, feelings, intentions, attitudes, expectations, perceptions or commands (Nazarko, 2014) depending on the individual’s learned attitude, sociocultural background, context, past experiences, knowledge on the theme, and the capacity to relate with others (Saldaña, Alarcón, & Romero, 2015). In the profession of nursing, effective communication is fundamentally pertinent in implementing quality patient care and establishing a trusting, healthy nurse-patient relationship. Since nursing care is tailored to the individual patient and his or her needs, the method of communication utilized and most efficient for each patient may vary.

Professional and effective communication is a vital ingredient to safe and high quality nursing practice. Proper communication with other co-workers, physicians, ancillary staff, patients, and their families is a required skill necessary for all practicing, professional healthcare professionals. Communicating with others has become second nature to us, but are we communicating properly with one another on a day to day basis? The purpose of this paper is to define healthcare communication, identify the relevancy of effective personal healthcare communication with

One of the areas studied in psychology is the use of Non-Verbal Communication (NVC). According to the Collins dictionary, this is defined as ‘those aspects of communication, such as gestures and facial expressions, that do not involve communication, but which may include non-verbal aspects of speech itself (accent, tone of voice, speed of speaking, etc)’. Used daily by humans and animals (Darwin 1972), NVC has a strong link to innate factors, and messages are sent unconsciously to the listener. Through body language, we can deliver simple messages which can aid or replace speech, show attitude or emotion, and with 55% of what we say being delivered through body language, and 38% dedicated to tone, it can sometimes contradict our verbal

Nonverbal communication plays a central role in every conversation. Eye contact, posture, and proximity determine how verbal communication is interpreted. Every culture has its own form of nonverbal communication that impacts the way a person is understood outside their homeland. Erin Meyer, an American writer, misinterpreted her audience in Japan because they were using a form of nonverbal communication she did not understand. Egypt’s nonverbal communication differs from Australia’s because each developed according to its perspective historical background. Communicating across cultures is complicated by differences in the unique norms of nonverbal communication found in different countries.

The movement of the body or kinesics behavior understands in a characteristic way the gestures, the bodily movements, those of the extremities, the hands, the head, the feet and the legs, the facial expressions (smiles), the behavior of the eyes (flicker, direction and duration of the gaze and dilation of the pupil, and also the posture). frowning, dropping shoulders, or tipping the head are all behaviors included in the field of Kinesics. Obviously, there are different types of non-verbal behavior. Some non-verbal cues are very specific and more general. Some have intentions to communicate, others are merely expressive. Some provide information about emotions while others give personality traits or attitudes. In an effort to orient themselves in the relatively unknown world of non-verbal behavior, Ekman and Friesen developed a system declassifying non-verbal behaviors. The following categories include:

Humans communicate with each other through a variety of ways. There are the obvious forms of language, verbal communication; then there are the not so obvious ways, body language and facial expressions. Verbal communication is more than just the words being said, it’s tone, and the length in time that is spent expressing ourselves and our expectations. If someone is speaking to you in a loud or aggressive tone, you will likely get the sense that they are angry, or disappointed with you. Also, if irritation is present their tone will likely reflect that, and the length of time they spend speaking with you will probably be much shorter than if they were not irritated. When teachers and other people of authority speak in kind, reassuring tones, the recipient or student gets the sense that person of authority likes them and believes in them. When instruction is given thoroughly and with the adequate amount of time for the person receiving the instruction to ask questions, the student gets the feeling that the teacher believes in them enough to make sure they have all the information to do well. Whereas if the teacher’s, or person of authority’s, instructions are not thorough enough and questions are asked by the recipient, the instructor responds by either not answering the question at all or dismisses the question as not being relevant. The recipient is likely to feel as though they were not worth the other persons time and the work they produce will reflect on the belief that

Most children as young as preschoolers are able to effectively communicate what they want and how they feel despite not having the vocabulary wealth of an adult. Nonverbal communications play a significant role in helping us understand their needs and wants, their frustrations and excitement and also their pain and sorrow. I will show how children can become involved in End of life decision making and why they can be considered competent with a little assistance form parents, physicians and councilors depending on the age and situation of the child.

Non-verbal Communications. Non-verbal Communications is an essential aspect of cross-cultural business communication is non-verbal communication. Non-verbal communication used more often than verbal communication, as approximately seventy percent of our conversation is non-verbal. Non-verbal communication can take the form of eye contact, the firmness of a handshake, the speaker distance, facial expressions, touching and hand gestures are all critical factors to consider when approaching international business assignments (see Appendix B). A non-verbal behavior can cause mixed signals and misunderstandings, which do not reflect well on a representation of the company. Eye contact and eye movement have very different meanings across cultures. In North America when doing business with a client, it is courteous to establish eye contact, which shows the client you are listening to his opinions and proposals (Sweeney & Hua, 2010). However many cultures differ in the way eye contact is considered respectable. Various researchers have conducted to identify the different methods that should intertwine within the speech, gestures, facial expressions, and body language. In Mexico, for example, looking someone in the eye can be regarded as aggressive (especially among males), and flirtatious when made between men and women. In Mexico, look at clients near the eye, but not actually in the eye (Mintu-Wimsatt et al., 2002). Many North Americans who do not understand this cultural

Facial Expression: The human face is an essential part when it comes to expressing nonverbal communication. You face acts as a window into your mind; it expresses countless emotions

Nonverbal communication has been the core of communication since cavemen still roamed the earth, one example being the “Hall of Bulls”. Psychologists believe vibrant color schemes and designs stimulate the mind, making images more appealing than the written word. Many others follow the saying “a picture is worth a thousand words” in terms of images being the more superior form of communication. However, some believe the written word is best when receiving and understanding information. Although the written word has been around since the dawn of time, image seems to be the most preferable and absorbable when it comes to nonverbal communication.

Communication plays a key role in every culture, but the importance or preference a culture places on verbal or nonverbal communication differs greatly. The country of Japan is a high-context culture, which means their society places a greater importance on nonverbal communication rather than verbal communication. In order to understand why Japan places such importance on nonverbal communication, the way they verbally communicate with others needs to be discussed first. Many cultures outside of Japan have conveyed the thought that the Japanese are unskilled in verbal communication because they cannot convey facts accurately or express opinions logically. However, the opposite is true because in the Japanese culture they do

“Sometimes the greatest adventure is simply a conversation” (Amadeus Wolfe). Verbal and nonverbal communication play such a significant role in our everyday lives, but we have scantily taken the time to notice how what we say, or how our body language can affect those around us. The bat of an eyelash, the touch of an arm, the way we push our hair out of our face or the bite of a lip can indicate flirtation. Those that know me can read every emotion from my face, or so I’ve been told. Although, I am an immensely expressive person, I have difficulty not outwardly expressing how I am feeling whether elated, distressed, agitated, or ill-tempered. Consequently, I am always looking for ways in which I can control my emotions, and how I can

Nonverbal communication is a way of sending a message to someone else without talking or sound. Nonverbal communication is the most used form of communication and most people don’t know they are communicating nonverbally. Verbal Communication is sharing a message with an audience using speech. Verbal communication can be used in oral speaking, through television of radio, or any type of communication with an oral speech. The popular type of nonverbal communication is writing. It’s a way to send a message of communication without having to say it out loud. Writing skills and oral skills have similar connections. First of all, you must have good oral communication skills to be able to have writing skills. You have to know the language you are using. Another way that oral communication and writing skills are connected is from silently reading to yourself in your head. Some people believe that when you are reading to yourself in your head, you are in fact hearing a voice. Studies from Ruvanee Vilhauer at New York University, showed that 82% of people from questioning believe they heard a voice while reading in their head. From these studies, it shows that writing skills and reading skills are very much connected to oral skills.