The New Value Based Model Of Healthcare Delivery

“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient

Healthcare is in a constant state of change with movements that impact rates, access and quality of care. Hospitals have become more competitive due to the rising cost of care delivery and the reduction in reimbursement from payers. This causes difficulty in delivering quality care to all patients, which is being measured by mandated patient perception surveys, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS scores are part of value

The fact that there are broad spectrums of services available within the Kaiser Permanente network makes it easier to coordinate patient care. For example the Northern California site has implemented programs that focus on five “imperatives of personal care”, which are: patients have to have a primary care doctor, they need to be able to see that physician, patients that call have a short telephone wait, patients should receive timely appointments and have a great care experience (Commonwealth fund June 2009). Care management definitely plays a crucial role in health care. When the patients needs are met and quality care is received the result is patient satisfaction and potentially cost saving for the organization. Patients not only have to deal with health issues, many experience challenges within their environment and certain limitations depending on socioeconomic status. Therefore , coordination of patient care is key to the success of any health care delivery system.

Care coordination is key in the new value-based healthcare market. Poor follow-up care plans often lead to readmission penalties and decreased patient satisfaction evaluations. Before, if a patient sought care in an urgent care center, that information may have never made it back to the patient’s

Advances in modern technology surrounds us in our day to day lives, allowing conveniences and efficiency at our fingertips. Great strides have been made over the years with technology, and the healthcare industry along with many other industries have adopted this new way of functioning; electronically. The effects of technology have come to the forefront in where our government has acknowledged the benefits and opportunities. “The promise of Health Information Technology for improving quality and safety of health care while reducing costs has caught the eye of policy makers and other leaders in health care” (Hersh, 2006). It deeply affects how we connect, interact, and communicate internally and externally, but also gives us a sense of control on how we engage ourselves to the innovative software and systems.

Quality patient centered care is vital to a hospital or clinic’s ability to treat whole patients. Dabney and Tzeng (2013) address the necessity to implement patient-centered care into clinic and hospital settings. The article clarifies what patient-centered care and service quality is by consolidating many works and sighting benefits medical professionals can observe in their practice.

Going back hundreds of years, we can trace the history of health care. Although it has evolved over the years, it all has a common goal; to heal those who are ill. Technology is one of the major evolutions and now plays a big role in the health care system. It helps patients to be more involved with their healthcare. They can make appointments, follow up on test results, and contact their doctors. Back then, they didn’t even have all the medicine we have now, let alone the technology. We can only imagine what is in store for the future.

Reimbursement under VBP involves both clinical and patient satisfaction targets. In order to measure the patient satisfaction aspect, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is conducted by the Centers for Medicaid and Medicare. This external report contains useful information regarding the patients’ perspectives of hospital care, and can be compared at a local, regional, and national level. Individual health care institutions can then use this data to determine quality areas in need of improvement. Overall, there is an emphasis on the healthcare institution’s ability to deliver “patient centered” care.

Patients in the United States are receiving an elevated level of care that places their needs at the core of each health care visit. As the US adopts the new, patient-centered medical home model (PCMH), the health care system transforms into a community-focused on holistic wellbeing. While making use of existing resources, the addition of technology that enables timely file sharing between practitioners and outreach programs, decreases duplicated processes and creates sustainable improvements to system efficiency (Cliff, 2012). Standardization of data formats and billing practices enables health care providers and insurance companies to make informed decisions that maximize profits (Harbrecht & Latts, 2012), or excess revenues over expenses in nonprofit HCOs. The PCMH establishes an effective, trustful, and

Within the health care system the objective is to provide quality care to the patient is the primary goal, however, over time due to such a strong concentration on this objective expenses have been forgotten. Medical care has now grown to a ridiculous expense. Congress, medical professionals, administrators, and many others are now devising various plans and models to attempt to conquer and eliminate such expenses. The patient centered medical home, managed care plans, and accountable care organizations are just some of the ideas devised.

The healthcare system should provide quality and efficiency services with high quality to all citizens regardless of the premium that the contribute. Better wellness, preventative and value-based insurance benefits will allow a healthier population to exist for our nation. Technology is the key to a healthy heath care system. A successful system will ultimately consist of patient satisfaction, healthcare outcomes, and financial sustainability. However, a quality system will address quality through provider selection, internal peer review, and external accreditation for my ideal health care system. Finally, I think technology through EHRs will be the ultimate key to the excellent health care. Technology empowers people with material to make the best decisions. In health care, giving patients, doctors, insurance companies and the government the means to run a more efficient, quality driven, evidence-based system of

In 2009 the American Recovery and Reinvestment Act which led to the significant investment of $30 billion in health information technology. The RRA provided financial incentives for hospitals, and physicians to use EHR systems in 2014, 83% of physicians use some form of EHRs, and 76% of hospitals have an EHR setup. Even with a basic EHR system a hospital or physician can create an autonomy of service that the patient can take comfort in that they are receiving the highest quality and tailor made health care experience. Noting the physicians and hospitals with EHR Patients feel as though they play an even larger role in determining their need for care but the outcome of the care they receive. If care is given to a patient at a specialized care facility and can, travel to a hospital for a separate issue communication should be seen by both facilities ensuring the patient is not receiving duplicate treatment. Patients who have EHR interface have a more satisfying experience at about 82% (source, 2016). With the open lines of communication, a real collaborative relationship can develop

In observation, (Fahnestock, McComb, & Deshmukh, 2013) stated "Information technologies are transforming the way healthcare is delivered. Innovations such as computer-based patient records, hospital information systems, computer-based decision support tools, community health information networks and new ways of distributing health information.” (p.3.2). In the sector of delivering healthcare using technology, has made it easier for healthcare professionals to access medical records, digitization of prescriptions and view test results. With the use of high-performance devices being used in the hospital, helps to make the jobs of healthcare professionals a little easier. As well as relieve anxiety from anxious patients that may be awaiting lab results to come back. Therefore, IT devices and services has been and continues to be a tremendous help and game changer for the healthcare system. However, there is still a lot of work to be done to help shape and reform the healthcare

Moreover, increasing costs of healthcare delivery and emerging trends toward patient empowerment and patient-centered care in order to achieve higher quality healthcare, needs patients to play a more active role in their

Paradise Hospital, Inc. is a for-profit hospital. As the facility’s new hospital administrator, you have been tasked with improving the service value of the hospital. The administration has not done this process since the hospital began operating in the year 1995. The investors are not familiar with the value proposition strategies of hospitals in the current day America.