The Quality Walk Beth Stuart went on a tour to evaluate a potential supplier’s facility before her company, Epic Communications, entered into a long term contract for 1.2 million high speed communications circuit boards. Her tour guide was Michael Spade, VP of manufacturing for PushTel. If the relationship proved beneficial to both parties, follow-up contracts would be negotiated each year thereafter. Beth noticed during her walk that employees were disappearing into their offices and down connecting aisles as she walked through the facility. Beth reflected how on another visit to a different company, the quality manager greeted each employee by name and the workers went out of their way to say hello. Moving from the office area into …show more content…
Looking closer at the form, the causes for the scrap listed were “operator error” most of the time. Beth knew that there was no way the company could possibly trace the causes and improve the processes with the data provided. Finally Beth asked to see the descriptions of the processes for how the company handles scraps. She was informed that the information would take a few days to gather the information and that it would be emailed to her by Michael. Michael stated at the end of the tour that the company maintains high inspection levels, usually 100 percent, to assure that you as the customer get the highest quality possible. What did Beth learn from her “quality walk? Beth realized that what a company may tell you and the certifications they received does not always give an accurate picture of what is happening at the production facility. Beth noticed that the supervisor did not respect the employees and did not value them. They were seen as workers and not as people. Beth also noticed that with all of the reworks and scrap being taken from the line and listed as employee error, the company would not be able to improve upon the processes to because the exact cause of the error is not known. This could lead to higher cost and possible delays in getting the orders out on time. Proper processes for handling inspections were not known so the employees could follow proper
* Failed to record expenses for decreases in the value of landfills as they were filled with waste,
Owned equipment and supplies are often in need of repair and staff sometimes fail to keep accurate inventory and order on time of need.
Chopra, S., & Meindl, P. (2012). Supply chain management: Strategy, planning, and operation. Upper Saddle River, NJ: Prentice-Hall.
Throughout a child’s schooling, history was always taught in the white male perspective. Of course, when it was black history month, students learned a few things about African American history, but not nearly to the extent of what students learn about white history. As a white female, watching the film A Great and Mighty Walk taught me a lot about what African Americans went through, but additionally taught me a new perspective on what was already taught. A Great and Mighty Walk was made in 1996 about the author Dr. John Henrik Clarkes personal history, and his interpretations on the history of African Americans.
When Stephanie did not reenlist, her next job was very strict on following specifications and orders. Stephanie dealt with both military and other programs. Quality inspection calls for honesty and
Mr. Larry Garcia is assigned as the Tool Room / Parts Attendant for the Maintenance Section. He performs his assigned work extremely well, he is very knowledgeable in Tool Room and the repair parts process. During Larry's tenure he has never (EVER) lost accountability of a repair part once he assumed responsibility for the item (s). This is a major factor in the overall success of the maintenance program. Hundreds of Thousands of dollars in repair parts flow through his work center. He is meticulous in following up and maintaining the paperwork to standard. Numerous discrepancies in the weekly RECON have proved his portion of the process is done correctly and he can quickly assist in the correction of those errors.
3) Interaction with people who use the part – Mr. Watkins frequently visits the plant floor and talks with the workers to see if there are any concerns with materials. If a need exists, a requisition form is filled out and the purchase will be made. These requests are usually from members of the engineering team and each engineering manager is responsible for forecasting, quality, and controlling cost for his/her specific section.
Not getting a labor ready person to the site after the request was made a week prior:
・Incorrect items were received and returned in full (risk - excess inventory and A/P. are recorded)
Two months later, in November, the special project teams were working especially hard. Sandy noticed that the teams with the highest hourly wages were also the ones that were cutting corners the most. Sandy ran a spot inspection and found major quality problems with the products, as well as pollution problems. Additionally, she learned that several teams had “procured” software from the competition to reduce their
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Eliminated incoming inspection and rework at the plant. No-rework policy. Suppliers were billed for full loss caused by defective parts supplied by them.
Look in to the management flaw that caused the dismissal of such a good detailer.
“Supply network design involves configuring the shape and capabilities of one’s own and other operations with which business interacts” (Slack et al 2009)