This chapter examines the relevant literature to this study. It evaluates the idea of performance management and how its role on the production of employees and the performance of the organization.
2.2 Theoretical Review
2.2.1 Institutional Theory
Institutional theory refers to a form of policy that is created with an emphasis on the legal and regulatory framework of government structures (Kraft, 2007). It is a widely adopted theoretical standing that puts emphasis on reasonable myths and legitimacy (Scott, 2008). Institutional theory is made up of two dominant trends; Old institutionalism and new institutionalism. New institutionalism rejects the rational models behind historical economics, instead seeking cultural and cognitive interpretations
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Instead, the optimal course of action is a factor of the internal and external situation. Gareth Morgan in his book “Images of Organization”, describes Organizations as open systems that need careful management to satisfy and balance internal needs and to adapt to environmental circumstances. Gareth further states that, there doesn’t exist one single best way of organizing tasks in an institution. The appropriate technique purely depends on sort of task at hand or the prevalent environment. Gareth emphasizes that Management must be concerned, above all else, with achieving alignments and good fits. Some important contingencies for management include; Technology, suppliers and distributors, consumer and interest groups, customers and competitors, governments and labour unions. Other situational or contingency factors are ‘changes in customer demand for goods and services, change in government policy or law, change in environment or climate change, and so forth (Heinz, 2012). The theory provides for leaders who are able to meet the changing needs of the environment as they
Performance management is a holistic procedure collectively brings various types of elements that constitute towards the flourishing exercise of people management including, above all, learning and development.
When looking at performance management it can be defined as (1) ‘a process which contributes to effective management of individuals and teams in order to achieve high levels of organisational performance. As such it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure it is achieved.’ We can see from this definition that managing performance is crucial to the overall performance of the organisation and meeting its goals and objectives. This process must then be strategic but also link other aspects of the organisation such as individuals and teams. As defined above, performance management is ultimately about achieving high levels of
Performance management is the process through which managers ensure that employee’s activities and outputs contribute to the organization’s goal (Gerhart, Hollenbeck, Noe, & Wright, 2009). Effective performance management can tell top performers that they are they are valued and encourage communication between managers and their employees (Gerhart, et, el). This process also establish consist standards for evaluating employees and help the organization identify its strongest and weakest employees. The performance process have six steps to show how an organization accomplish its goals. Steps one and two involve knowing what and how the company ‘s strategy to reach its goals. The third step consist of the organization training its employees and engageing in on-going feedback between the employees and managers. The fourth step involes the manager and employee on knowing if the goals are reached are they getting the results that are set out for. Finally, the last goal will be for the manager to identify what the employee can do to capitalize on performance strengths and address weaknesses. The effective performance management techniques for the CEO and average workers are that one task are bigger that the other. The CEO have to make sure all the managers are meeting the performance measure where average workers have to only be concerned about their individual job duty. These are some of the
Performance management is about creating a culture that encourages the continuous improvement of business processes and of individuals’ skills, behaviour and contribution. It is a repetitive process that is continually reviewed and is both strategic and integrated. It is about broad issues and long-term goals and integrated by linking various aspects of the business, people management, individuals and teams to delivering successful results in organisations. It does this by improving performance and developing the capabilities of teams and individuals.
Performance management can be defined as a systematic process, which helps an organization by improving the effectiveness of its
Performance management is a tool that managers use to ensure that their companies remain at the top of their competitive edge. The Chartered Institute for Personnel Development (CIPD, 2008), defines performance management as a method by which individuals and teams are managed in a way that achieves high performance at an organisational level. The individuals within the organisation share an understanding of the achievement goals of the organisation. In order to achieve this, a general strategy is created, with each individual within the organisation understanding his or her role and requirements within such a strategy
Armstrong M. and Baron A. (2005) _Managing Performance: Performance management in action_. London: CIPD in Foot, M. and Hook, C. (2008) Introducing Human Resource Management, 5th Edition, Pearson Education Limited, Harlow, England, pp. 239.
The first port of call, or initial point of contact, for performance management is usually the
There are many kinds of tools in performance management, they are : performance planning, development planning, self-evaluation questions, training and evaluation which must be used in and effective way so as to increase the participation of the employees in the organization with it maximum potential. Hence performance management helps and organization to obtain its objective with effective manpower.
As stated by Peter F. Drucker, “Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.” Performance management is essential to achieving an organization 's mission statement and business goals, and also in attracting, retaining, and motivating qualified employees. There are many benefits and reasons why an organization should execute a performance management system. Performance appraisals establish the basis for qualifying, recognizing, and rewarding employee contributions. In this paper, I will discuss what performance management is, the problems with the current performance management system at my organization, how other organizations have succeeded in their performance management system and how I would advise management at my current organization to improve our performance management system.
One of many ways in order to measure and achieve organisational goals is through performance management and appraisal. According to Armstrong and Baron (2004) performance management is 'a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved '. Executed correctly, performance management can be an impressive method to target involvement and contribution, therefore, helping to achieve organisational goals. However, if line managers and HR professionals do not carry out their correct roles and responsibilities, it can lead to disengaged staff members, encouragement of unproductive tasks, wasted time and effort, and poor decisions. This essay will critically discuss, further, how performance management and appraisal contributes in achieving organisational goals and the importance of continuous performance management.
This literature review aims to examine and evaluate the existing literature, which relates to the role of performance management in both controlling and developing employees. In the beginning, the review will emphasize on defining ‘performance management’, its brief history, evolution, and definitions through the existing literature available. In between this literature review, will highlight the issues related to performance management, which act as a hindrance in its perfect execution in organisations. The latter part of this literature review will focus on the examination of existing research if any, which has aimed to identify a link or no link between performance management and controlling and developing employees.
The main reason for this report is to exhibit an understanding of Performance management. These days, organisations take diverse ways to deal with competitive advantage. Thus, there are a mixed bag of definitions for Performance Management. Performance management is a vital issue. It is based upon the human side of administration, and focuses on representatives as essential resources inside their organizations. As indicated by Price "Performance management is aimed at recruiting capable, flexible and committed people, managing and rewarding their performance and developing key competencies" (2007: 31).
Performance management relates to an organization’s ability to implement a system to evaluate and advance employee performance. Achieving peak performance requires consistency, clear objectives, and constructive employee evaluation. According to Mithas, Ramasubbu, & Sambamurthy (2011), an organization must design the performance management system based on extensive research about the organization’s mission, and then properly communicate the purpose of the system to employees, stakeholders, and decision makers. After the performing the research, the information should be used to establish the appropriate performance management specialized for the organization. In addition, an effective performance management system should align
The definition of the term ‘performance management’ varies in different literatures. As Hutchinson(2013) summed up, combined with Den Harton’s theory(2004), it is a continuous process which links individual and team objectives with organizational goals by measure and improve employee’s skill and performance. According to Armstrong (2012), human resource management aims at making sure the organization has the most talented, skilled and engaged people in order to attain its goals. In this context, performance management is one staple practice helping managers identifying and retaining most competent employees as well as correcting poor performance.