Tim Hortons: A Case Study

This project involves the study and analysis of the service system at the local Tim Hortons branch. The goal of the project is to optimize the service process with the purpose of minimizing the service time. There has been an ever growing emphasis on service speed and work efficiency in the last century and people have come to expect fast service. It is therefore, paramount that Tim Hortons meet and perhaps exceed the expectations of its customers by providing them with the fastest service possible. The Tim Hortons site being studied is located in downtown Toronto which is a very busy area and therefore the branch experiences very high activity most of the day. To account for the high arrival rate, the site has provided 4 cashiers to take

Internationally, Tim Hortons is fighting in a very saturated market, with a much smaller grasp on the market share, in proportion to its operations in Canada. Their goal is to expand by roughly 300 restaurants in the U.S. before the end of 2018, by enacting new developmental plans. These plans will be complemented by brand and channel additions to push brand awareness and penetration.

Wendy’s Canada is using many techniques to get people to buy their burgers. They state in their commercial that is juicy and that is true. Their burgers are in the price range (without combo) is $4.99, which seems like a lot of money but for $4.99, you get your money’s worth. All fast food place’s (including wendy’s) use pins to hold down the meat, and toppings and hand glue sesame seeds on the bun.In the Wendy’s commercial for the spicy chicken burger they state that the burger patty is very juicy because that is what the customer wants. This is very good way to get a lot of costumers to come to their restaurant and get them to come back to their restaurant over and over again. They try to prove that their burger is better than a burger from

Tim Hortons belongs to a vast sector, termed the Hotel, Restaurant, & Leisure Industry. This sector is comprised of owners and operators from casinos and gaming facilities, betting services, hotels and cruise-ships, travel agencies, tour operators, leisure facilities, restaurants, bars, pubs, fast-food or take-out facilities and services (CMDportal, n.d). Industry Sector Classification is often used to specify businesses at the Legal Entity level. At the Legal Entity level, the classification is based upon their industry activity.  In terms of Tim Hortons, its activity lies within its Coffee and Snacks industry.

In the modern world, we have few similarities to our ancestors. However, there are a few aspects of our culture that have lasted through the centuries. One of the most prominent is our constant use of symbols and pictures to convey complicated messages. One of the reasons for this is the fact that pictures can touch our emotions in a way that few things can. This interaction with emotion is especially useful in arguments. The picture taken to protest fracking used this knowledge to strengthen their argument that fracking for oil is harmful because of contamination the process leaves behind.

In Tim Hortons Express, the staff can not deal with a large numbers of people during the busy hours alone; the customers have to wait for the coffee when getting the change. Hence, the customers can get faster coffee if there is a robot delivering the coffee, which is our goal in this project. We need a robot for coffee instead of human being.In order to hold a cup of coffee, the robot should have enough power to supply any size coffee in Tim Hortons including X-large, large, medium and small; therefore, there should be more than 6.78 N power as X-large is 678 mL according Newton’s Law. Tim Hortons Express is a small cafe, which means that the robot should be as small as possible, and the expense of running it should also

PTSD Post-traumatic stress disorder (PTSD) is a mental health condition that Harry Potter in the book and series suffers from PTSD which gives him anxiety, nightmares, and sometimes to lash out on the loved ones. Post-traumatic stress disorder is a psychological disorder in which a patient demonstrates flashbacks and severe anxiety such as Harry Potter in Harry Potter and the Deathly Hollows Part 2. In this movie Harry is in a struggle with his nemesis Voldemort and suffers greatly with all the loss in his life. Everyday is a battle for him and has watched plenty of his friends and family die around him through this series. It is obvious that it has taken a toll on his life through Harry’s actions.

As a Tim Hortons team member I understand the importance of having a motivated and engaged staff when running a store. The most successfully run businesses are often in direct correlation to the quality of the staff working there, and the work put forth by the staff is highly influenced by the strength of their head leadership. Restaurant owners are the unseen hand behind the front line of any operating Tim Hortons store and they know it is as important to achieve staff satisfaction as it is to have high customer satisfaction. As a restaurant owner I would ensure that all team members felt valued and received the proper appreciation for quality performance. Another invaluable resource would be receiving updated training and open support from senior staff so they may feel comfortable and confident with the work they put forth. Lastly I would make sure that my staff worked in an environment that allows fun among team members while also maintaining their professionalism and focus.

Counselor met with Ashley at the Tim Horton's near her home to go over the places she applied, to apply for more jobs together, and to give her a job log to continue her search.

Our goal in the communities that we serve is to become the local gathering place within the community. In our stores we want the customers to feel like invited and welcomed guest where, they will be able to enjoy cupcakes, beverages, free WI-FI and for a brief moment be able to slow down life’s hectic pace.

We are pleased to announce that Bich Nguyen has accepted the position of Merchandising/Drug Manager for District 6. In her new role, Bich will report to Cecilia Sarabia, District 6 Manager.

The events of the expansion of British America, the decline of the Native American population in the east, and the transition from indentured servitude to race-based servitude in the period of 1660 - 1700 shared a close relationship with one another (Schultz, 2013). First, the creation of proprietary colonies allowed their ruler to establish governments as they wished, as long as their laws aligned with those of England. This freedom to rule a colony was extremely attractive because if ruled successfully, the ruler or proprietors of that colony had an opportunity to become wealthy. Furthermore, African slaves discovered that rice could be easily grown in areas where it was thought that there were little agriculture benefits. Next, William Penn promoted a colony which encompassed religious freedom and easy access to land. Penn recruited people from Europe to inhabit his colony, and what we now know today as Pennsylvania, grew exponentially.

In the essay “Why Should I Be Nice to You? Coffee Shops and the Politics of Good Service”, Emily Raine explains that being nice to customers is mandatory, but not always possible. This essay, “Why Should I Be Nice to You?”, supports how customers should be treated. Ideally, nothing but friendliness should be exchanged between customer and employee. But that is not always the case. When dealing with difficult rude customers, an employee has the right to stand up for themselves, though this still must be dealt with professionally and as courteously as possible.

"Improving customers' lives by providing an opportunity to for people to socialize over premium drinks while relaxing in a casual café environment" (Blenz Coffee)

Starbucks dates back from 1971 and is based in Seattle, Washington. The company was founded by Gordon Bowker, Jerry Baldwin and Zev Siegl and it