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Travel and Tourism

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NATIONAL DIPLOMA LEVEL 3 Travel & Tourism a
2010/11

Student name: | Unit/Module: Unit 9 | Assignment Title: Retail Travel Operations | Lecturer: Emma-Jayne Smith | Date Issued: 09/01/13 | Final Grade Awarded | DEADLINES | PASS | MERIT | DISTINCTION | Assignment 1 (P1/P2/M1/M2 & D1)Assignment 2 (P3/M3/D2)Assignment 3(P4 & P5)The unit Final work | 08/02/1308/03/1328/03/13 | Lecturer to circle and initial | | | Grading Criteria | Met | Grading Criteria | Met | Grading Criteria | Met | Grading Criteria | Met | P1 | | P2 | | P3 | | P4 | | P5 | | M1 | | M2 | | M3 | | | | D1 | | | | D2 | | Outcomes covered: On completion of this unit a learner should: * Know the retail travel environment * Know …show more content…

You should develop information provided in P1. You need to consider why these links exist and why relationships are formed, explaining how they affect the organisations concerned. E.g. * Why organisations have the agency agreement in place and how this benefits both organisations and the customer.

Task 3 (provides evidence for P2)

You need to describe retail operational practices, you must discuss: 1. Working practices * Front and back office systems e.g. CRS, viewdata * Procedures and documentation for selling travel services * Merchandising and displays * Racking policies and preferred operators * Commission levels * Sales targets * Switch selling 2. Technology * Using technology e.g. training staff, up to date hardware and software, current applications * Impacts of technology e.g. on traditional operational practices for selling travel services, issuing e-tickets, offering dynamic packaging 3. Legislation * EU Package Travel Regulations * Data Protection * Consumer Protection * Contract Law 4. Trade associations and licensing * The Association of British Travel Agents (ABTA) * Civil Aviation Authority- Air Travel Organisers Licence (ATOL) * Association of Train Operating Companies (ATOC) * International Air Transport Association (IATA)

Task 4 (provides evidence for M2)

You need to compare the effectiveness of the operational practices in two different types of retail agent.

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