Travel and Tourism

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NATIONAL DIPLOMA LEVEL 3 Travel & Tourism a
2010/11

Student name: | Unit/Module: Unit 9 | Assignment Title: Retail Travel Operations | Lecturer: Emma-Jayne Smith | Date Issued: 09/01/13 | Final Grade Awarded | DEADLINES | PASS | MERIT | DISTINCTION | Assignment 1 (P1/P2/M1/M2 & D1)Assignment 2 (P3/M3/D2)Assignment 3(P4 & P5)The unit Final work | 08/02/1308/03/1328/03/13 | Lecturer to circle and initial | | | Grading Criteria | Met | Grading Criteria | Met | Grading Criteria | Met | Grading Criteria | Met | P1 | | P2 | | P3 | | P4 | | P5 | | M1 | | M2 | | M3 | | | | D1 | | | | D2 | | Outcomes covered: On completion of this unit a learner should: * Know the retail travel environment * Know
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You should develop information provided in P1. You need to consider why these links exist and why relationships are formed, explaining how they affect the organisations concerned. E.g. * Why organisations have the agency agreement in place and how this benefits both organisations and the customer.

Task 3 (provides evidence for P2)

You need to describe retail operational practices, you must discuss: 1. Working practices * Front and back office systems e.g. CRS, viewdata * Procedures and documentation for selling travel services * Merchandising and displays * Racking policies and preferred operators * Commission levels * Sales targets * Switch selling 2. Technology * Using technology e.g. training staff, up to date hardware and software, current applications * Impacts of technology e.g. on traditional operational practices for selling travel services, issuing e-tickets, offering dynamic packaging 3. Legislation * EU Package Travel Regulations * Data Protection * Consumer Protection * Contract Law 4. Trade associations and licensing * The Association of British Travel Agents (ABTA) * Civil Aviation Authority- Air Travel Organisers Licence (ATOL) * Association of Train Operating Companies (ATOC) * International Air Transport Association (IATA)

Task 4 (provides evidence for M2)

You need to compare the effectiveness of the operational practices in two different types of retail agent.

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