Treadmill Observation Paper

WalMart's (NYSE:WMT) expertise in discount retailing is globally recognized, as is their supply chain and extensive logistics capabilities. What differentiates WalMart from the many other discount retailers is their extensive reliance on buyer personas or representations of their customers. All aspects of the WalMart value chain are predicated on serving their customers as cost-effectively and efficiently as possible. WalMart has also created an extensive information systems network that includes satellite uploads of data on a daily basis from their thousands of retail locations to their Bentonville, Arkansas headquarters (WalMart Investor Relations, 2013). The intent of this analysis is to evaluate the mission, vision and strategy of WalMart from the perspective of improving its customer service while also taking into account its financial position. To accomplish this, objectives are provided, combined with performance measures and expected levels of performance as well. All of these factors taken together provide senior management at WalMart with insights into how they can profitably improve customer service.

Your business is important to us and we want you to be completely satisfied with your shopping experience. We apologize for any inconvenience and look forward to serving your shopping needs in the

Walking up to the starting line always gives me butterflies in my stomach. Looking over in the other lanes, seeing family and teammates alongside the track, waiting for the official to shoot the starting gun all adds to the feeling. Running track fills me with multiple feelings and pushes my physical limits.

I think specifically for that store it changed my opinion, and I would definitely go and recommend that store to others. As far as other stores I cannot really speak for them because it could be a hit or miss. I feel like not every store is the same, so I can’t expect the same customer service I received at that specific store. I would grade the company with a three, because most of the time the customer service it pretty well. The employees are usually courteous and helpful. But, I have also been to stores where the professionalism is nonexistent, so that is why I gave the company a three as a

Reading the results of a study which shows that daily use of a certain exercise machine resulted in an average 10 pound weight loss, there would be more I want to know about the numbers in addition to the average. Although we can never prove the equality or lack of change, we can find evidence to the contrary. (Introduction to Statistics, pg 4-1)

I had a really bad customer service at Superstore. When I and my mom want to Superstore I couldn’t find the soup section and I asked the person working there if he can tell me where the soup section was. But he just point out where the sections was. It was his right to show me where the section was, it just tell that their not happy with their jobs and if they’re not happy with ten who will they help their customers. I also had a bad customer service at the pharmacy in superstore. The staff were rude and very mean too. I have been there for my prescription and they force me to stay there for an hour and sometimes beyond the scheduled time for the medication, even if I get there on time they still make you wait for an hour. I thought that there

This was an enjoyable visit. The employees were friendly and helpful. I would shop here all the time.

We had become very comfortable in our corner with our overly sweet pastries when an announcement was made that the store would be closing in five minutes. This came as quite a shock to me, but she and I chose to ignore it for some time. She got up to go use the restroom quickly before we absolutely needed to leave. That was when one of the employees began walking around and told everyone to leave. It wasn’t very polite. I picked up Ali’s heavy bag and slowly shuffled towards the exit, glancing back every few seconds in the hopes that she would have returned from the restroom. An employee told me to go outside. There I was, anxiously lingering by the door of Barnes & Noble, hoping she would come out quickly. I’m naturally a very nervous person and this situation caused me to become rather distressed. But all was well again when I heard her call my name. My concern was for

On top of that, the staff did not pay attention to any shoppers who looked like they were struggling to find what they were trying to purchase. Does the staff need to wait until the shopper asks for help? Do they not see that they need someone's opinion? "Be attentive to customer's needs. Give them time to browse if that's what they need, but be responsive in helping them make a buying decision when they are ready."(Timm 26).Their attitude needs to be fixed for I was not stunned by the level of the their

I was in the store, in the boys department some time between 7:15 PM and 7:45 PM , Thursday July 23rd. As I searched for uniforms for a little boy, I am clueless, I am a mother of adult daughters, ages 27 and 32, the clerk never acknowledged my presence. I eventually found the uniforms section, while she remained behind the counter and continued to, what appeared to be, unpacking a box. Another clerk came from the direction of the jewelry department carryng a box. I greeted her with a smile, as I do everyone, her demeanor immediately changed as she looked at the clerk behind the counter and they began to converse. I did not ask for a manager and I did not take this to social media because, I do not want this to be just another race issue.

Of the many of years shopping at Kroger, I have never had a bad experience until today. While shopping for ground beef , i approached the meat counter , where a young white female employee was restocking the meat shelf. . As i reached for the the pack of ground meat, the female cut open a box where the meat was stored and the knife cutter came directly at me. I said to the young lady “you are using that knife kind of freely”. no response or acknowledgement came from her. I ask the young lady does she even care that the knife just missed me. I stood there waiting for a response or an apology , but nothing was uttered. She continued working like nothing never happened. This incident frighten me and really disrupted my shopping. As i tried

This shows that customer service is extremely important and that when I get a job that I must remember to be polite and be

Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.

I read multiple reviews online about your store and all of the ones I read were about the customer service. One customer stated, “I have never had that awful of service before. I was in need of a new foundation and I got treated like I wasn’t worth the employees time and like my money didn’t matter.” Another customer said, “When I asked for a sample, the employee claimed she was busy and said she would get someone else to help. No one came. Then I asked another employee, and she rudely said she was busy. Then I asked another one - same thing.” I feel that the employees should feel (or even pretend to feel) delighted to help their customers. The customers are the people who make you money so you can support yourself but if you are rude to them, they will stop coming to your store and you will stop making as much

This isn’t news to you. You have heard/experienced this in your center. So how do we do better? How can we measure the quality of our service and ensure a positive customer experience without crushing the