Subway Workers Interview

You are representing the company that you work for and are the first point of contact, so customers will respond to how they are treated from the first person that they speak to, if they are treated in an un friendly manner they will possibly change their view on the company maybe change their mind and take their business else where. If they are treated with respect and answered in a professional and efficient manner they will feel at ease and confident to do business and hopefully continue to do good business with the company and also recommend your customer services to other potential customers.

Question 5How did you go above and beyond the call of duty when dealing with a customer?

Staff who prepare and handle food must be first receive appropriate training and understand and comply with food safety and hygiene regulations.

open positions as buyers for a major department store. They both hold college degrees, have similar work

Customer service is an extremely important aspect of any job when interacting with clients and customers. This second scenario is a situation that arose in a law office setting, how the assistant handled the situation, and what the proper procedure should have been.

It was a particularly busy night when one customer made a lasting impression on me. I was in the back booth of the drive thru so I was in charge of taking orders and cashing out the customers at the same time. The line was actually moving rather quickly and smoothly for the amount of customers we had. This was until I looked out the window and noticed that the next car in line was not in any of the pictures I had on my screen. Immediately I assume it is someone with a complaint about their order or just missing an item. When the car pulls forward I am greeted by a well-dressed middle-aged woman.

During summer of 2015 I worked part- time at JCpenny as a customer service associate. As an associate I am responsible for greeting customers, assisting guests with finding merchandise, stocking and organizing products on the sales floor, ringing up purchases, and handling returns. A time when I had to provide exemplary customer service. Was when this Women who was probably about in her early forties, who had her two small children and a baby with her. I had just clocked out for my 30 minute break, when she tapped me on my shoulder. To ask if she could have some assistance on finding a particular blouse that she had seen in our weekly ad paper. It was very hard to understand being that she did not speak English very well. After about ten minutes of looking we finally came up on the beautiful purple blouse. Unfortunately she was looking for a medium and we only had smalls in stock. I than told her that it was no

I was very annoyed because the customer told a liar to my supervisor; I believe so due to not able to take him to the coatroom and because I helped to hold his jacket while putting his key inside his bag, this gave him the opportunity to get me into trouble. The reflection from this, I have learned that to not touch customers

With more jobs today being focused on the service sector, it does not allow many people choices as they lack the resources to actually apply for the job in the service sector. Compared to the 1980s and other time periods in today’s society, service jobs require a higher education and experience. As mention by Natasha, the jobs today will require experience in that particular job as employers are looking for an individual that knows what they are doing. In addition, Susan also feels that the service sector has changed from the time she finished her degree. This reveals that the service sector has quite an effect on the individuals who are just entering into the workforce. At the same time, Susan states “…I would apply and get a call back pretty quickly. But, I have come to

One day a customer called in with a black screen and needed technical support. He was yelling and very angry. I provided him my sympathy and took ownership to resolving the problem. Then, i completed the verification process in the account. Black screens on the television are usually caused by wrong connections. I gave him a step by step guide and he noticed that something was plugged out. He then apoligized and was very happy with my expert, self help guide and customer service. My supervisor recieved a good compliment to corporate for my services.

The hygiene factors experienced at The Container Store as detailed by Herzberg are centered on the workplace conditions (Ferrell, Hirt & Ferrell, 2009). As an example, employees at Container Store receive almost 26 times the amount of employment training than their counterparts in other retail establishments. Additionally, a Container Store employee can expect to receive more than half again as much pay. Other factors which relate to hygiene as discussed in our case study are employee satisfaction days, emergency funds and other engagement-related events. It appears the entire culture surrounding the organization is employee-centric and designed to retain each one for the long term.

Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.

Tell us about a time when you worked in customer service, didn’t know how to handle a situation, and worked hard to figure out what to do. Share the steps you took and the outcome.

Below table explain the PEST factors that have impact on subway. Political factors: - Health and safety guidelines - Labeling Economic factors: - Low set up costs - Franchising facilities set ups - Support from major suppliers

However, I still kept the smile on my face to serve the rest of the customers. I felt so bad and upset to let this situation