preview

Tuskys: A Comprehensive Incident Management System

Decent Essays

We noted that the company does not have a comprehensive incident management system or a documented procedure or application used to record, monitor and escalate incidents raised by the business. From best practice in the industry, ideal IT departments have proper tools to monitor utilization of their resources. Requests/ complaints are logged by end users, the IT manager assigns the tasks on the portal and the application is able to monitor how long it took for the task to be competed. The application is further able to get feedback from the end user if the IT was helpful and problem has been solved or not. Thus was a big gap at Tuskys IT with staff sent on errands which nobody is able to effectively monitor if was solved by IT or not and the

Get Access