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Unit 8 G6 Case Analysis

Satisfactory Essays
I called G6 again this morning, because I think when they came the last time the problem wasn't explained properly. Last week both Mayumi and Karla told me that the phone was not receiving or making calls, and that the phone with the answering machine wasn't recording. This is the information that I passed on to G6. Based on specified issue, G6 determined that the problem existed within the PBX system as the DSN phone lines were working properly. They were able to make/receive calls while troubleshooting. However this morning Karla explained to me that they can indeed make and receive calls, except they cannot call off base or cell numbers. I opened a new ticket this morning as I do not believe G6 had a clear picture and fully understood
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